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Cannot answer your question. Perhaps speak to your software supplier/support team.
I am interested in the performance of Cosmos compared with that of Geostar. I am wondering if Geostar is more suitable for handling bigger structural models than Cosmos. Any thoughts?
Is it saying the license key doesn't exist? If you go to Control>>Miscellaneous>> Product Info then a window should come up and list all the authorized modules if nothing is there then it would suggest a license problem.
I also have Cosmosworks premium and have no issues running Geostar, though can't see any advantage using Geostar unless you want to lose a few hours working out the interface. One thing I do like is it shows you the nodes.