Are you trying to purchase student release
have you been given a student license serial number by your school?
Do you have a url link to exactly where you tried to download the software/
I was given a whole list of steps to get the student edition from my school, but I was never given a large serial number only one 3 digit and two other 5 digit ones. This is the link where I get the download from
the programs i was given were e-reader, SolidWorks explorer, and SolidWorks composer .
These programs are viewer only and do not have the capabilities to create documents.
You must have education version of SOLIDWORKS in order to create the documents. So check with your collage/Professor and make sure you've the correct information to download the software.