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Didn't even know it existed - and I've been a DBWorks user since 2004.
Normally send my requests to North American distributor (Integrated Partner Solutions) and I get an answer back from them pretty quick. They are very good at following up with issues and problems and have a very good rapport with Mechworks (company that created DBWorks).
Integrated Partner Solutions free product (DBTools) is a very nice number generator based on various user criterion. (Project, category, etc....)
I'm a VAR and Integrated Partner Solutions is a Platinum Reseller.
I go to them for help.