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Do you happen to use a 3DConnexion device?
I had the exact same issue you're describing and it somehow is caused by the 3DControl add-in.
If you uncheck the add-in in Solidworks, you can add any symbol you want.
I don't know if it's something wrong with Solidworks or the 3DConnexion software, but that's what fixed it.
Sometimes I can turn it off, add my symbols, turn it back on and still be able to add symbols until the next time SW is restarted.
Edit: This got SPR 414036
I did what you suggested and it solved the problem.
Not a problem. That issue caused me to pull many hairs out until my VAR/Solidworks found it when I sent them one of those fancy Solidworks RX videos showing it happening.