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I sent my VAR a Problem Capture report, now what?

Question asked by Sarah Dwight on Jun 3, 2016
Latest reply on Jun 3, 2016 by Tom Gagnon

So I re-discovered a problem with the hole wizard feature and realized I could recreate it over and over. Unfortunately I thought I had fixed it thrice before I realized it was not fixed!!

So I decided to try the SW Rx Problem Capture for the first time.

Everything went more-or-less smoothly and I was able to capture the problem as well as a solution(to my surprise!).

I added a lengthy explanation of the problem and emailed the zipped files to my VAR.

Now what can I expect? Does this get things fixed?