So I re-discovered a problem with the hole wizard feature and realized I could recreate it over and over. Unfortunately I thought I had fixed it thrice before I realized it was not fixed!!
So I decided to try the SW Rx Problem Capture for the first time.
Everything went more-or-less smoothly and I was able to capture the problem as well as a solution(to my surprise!).
I added a lengthy explanation of the problem and emailed the zipped files to my VAR.
Now what can I expect? Does this get things fixed?