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Where are you doing this from? Are you looking at a SolidWorks document in the preview window?
If yes, did they right click in the file list area and select View > Show full UI in SolidWorks preview.
If a user double clicks on a solidworks drawing, it opens in edrawings for them. Some appear to have measure/markup while others don't.
Ah...okay - then I would start by looking at their eDrawings version.
I'm assuming that you are using the same drawing file to test?