AnsweredAssumed Answered

Install Issues with Solidworks Education Edition 2015

Question asked by James Robertson on May 22, 2016
Latest reply on Sep 15, 2016 by James Robertson

Hi Support

I work in IS supporting a number of SW users across the company.

Recently I have experienced issues whereas certain users that are still on an older version of SW IE 2013 or 2014, and require 2015 version get an error message upon attempted installation.

"Internal Error: The Windows Installer for this product component did not run as expected: SWRegistrationProcess".

  • I am running install with my admin credentials.
  • I first uninstall ALL previous SW versions via add remove programs.
  • Then attempt the 2015 install.
  • When prompted I first remove all instances of any earlier version(s)

 

I have attached installation log files for reference.

O/S: Win7 Enterprise 64 Bit

 

Any assistance appreciated as this is proving a very annoying problem at present.

 

Regards

James.

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