7 Replies Latest reply on Mar 28, 2018 7:17 PM by Lawrence Kiefer

    Can't login to EPDM

    Simon Webley

      Recently migrated EPDM 2015 from an old server to our new server, as part of this we are no longer using the server as a Domain Controller so we've also switched to 'Solidworks Enterprise PDM login' for authentication.

       

      On the server itself we can connect to the vault from the EDPM Administration software, and also connect to the vault and view files etc.

      We're trying to add the first workstation to the EPDM Server but it's refusing both user & admin logins both from the client, and the Administration tool from this new workstation.

       

      Interestingly the login windows are different, with the server login looking like:

       

      prompt1.jpg

      & the workstation login asking for a 'domain' (which is just left as the servername by default I guess)

      login2.jpg

       

      Cant seem to locate any debug logs for EPDM Server, just the logs from the Admin panel itself. Anyone have any ideas?

       

      Many thanks in advance for your help :-)

        • Re: Can't login to EPDM
          波 李

          Open your file server, take a look at the inside of the library properties, Windows login or PDM account login?

            • Re: Can't login to EPDM
              Simon Webley

              Do you mean the 'Archive Server Configuration' - If so, if I look at the Properties for my vault I am using Solidworks Enterprise PDM login, not Windows or LDAP.

               

              I am able to log in from the server where EPDM is hosted - but not from a client machine attached on the network.

            • Re: Can't login to EPDM
              Martin Solem

              It looks like you are trying to authenticate towards the archive server with the PDM Admin user?

              Try using proper server credentials, like a server Administrator user, or a purpose-made user for PDM.

              Like, if you were to log on directly (or with RDP) on the server, which username and password would you use.

               

              M

                • Re: Can't login to EPDM
                  Simon Webley

                  Hey Martin - I've tried logging in with the following:

                  - Windows Server admin user/pass

                  - purpose-made PDM user from within EPDM Admin on server

                  - PDM Admin user

                   

                  None of which work on the client machine, but all of which work perfectly (both in the admin panel & the pdm file explorer) on the server hosting it.

                   

                  Can't seem to find any verbose logging on PDM to try and diagnose the issue. I've disabled the firewall on the server but cannot get it to work. :-(