Our issue is related to open new files , when try to open using OPEN----NEW Solidworks stuck without message
if we try to open a file from external USB , then it is open without problems.
somebody Knows why it is happening?
Wrong templates? What are your templates settings/location?
Default templates : C:\programdata\solidworks\solidworks2016\templates\pieza
Document templates :
As a advice, I would suggest not to keep the templates (this includes all various templates) in default location but a different location so that in case you reinstall SOLIDWORKS or did something else, your templates would be saved. Make sure to map the file location accordingly.
How can I change it?
Becuase when I try change it Solidworks stuck again( from OPTIONS---FILES LOCATION
Does it stuck when you click on Add/Remove in the File Location OR when you click on File Locations.
Press Alt+Tab to see if there is any hidden pop up.
Check your file locations here
... and the Default Templates settings
I see you have "Sheet Formats" highlighted. That file location shouldn't matter for opening drawings, only for changing (or updating) sheet formats in a drawing that's already open.
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