5 Replies Latest reply on May 11, 2016 11:48 PM by Deepak Gupta

    SolidWorks 2015 Crashing on Startup

    Kenneth Adcox

      I'm currently running SolidWorks 2015 x64 on Windows 10 with an Educational license at my school.  I'm having issues on startup, and while running the HSM Express plugin.

       

      If I open the program alone, there are no issues.  I can use it normally.  However, if I open the program by double-clicking on a .SLDPRT file, SolidWorks crashes with a 'SolidWorks 2015 has encountered a problem and needs to close' message.  I have been unable to find someone encountering a similar problem by scouring the internet, so here I am.

       

      Additionally, I had been using HSM Express to generate G-Code before upgrading to Windows 10.  Since the upgrade to Windows 10, if I have HSM Express installed, SolidWorks crashes.

      EDIT: Or rather, SolidWorks freezes in its loading screen, when attempting to load plugin HSMExpress.

       

      I believe that the two problems I'm having are related, as they both occurred after upgrading to Windows 10 and SolidWorks 2015.  I have uninstalled and reinstalled both Solidworks 2015 and HSM Express multiple times, and tried launching Solidworks without HSM Express installed, always with the same result.  Has anyone encountered a similar problem before?

        • Re: SolidWorks 2015 Crashing on Startup
          Glenn Schroeder

          SolidWorks isn't compatible with Windows 10 until SW2015 service pack 5.  There have been a wide variety of problems reported by people trying to run earlier versions, such as the student version you have.  This Discussion may help.

            • Re: SolidWorks 2015 Crashing on Startup
              Kenneth Adcox

              Thanks for the reply.  I am running SP5.0, and have tried the compatibility mode fix. Neither have solved the problems I'm having.  I would be running SW2016, but it is not yet available from my school's OIT.

                • Re: SolidWorks 2015 Crashing on Startup
                  Glenn Schroeder

                  Kenneth Adcox wrote:

                   

                  Thanks for the reply. I am running SP5.0, and have tried the compatibility mode fix. Neither have solved the problems I'm having. I would be running SW2016, but it is not yet available from my school's OIT.

                  I believe you' may be mistaken about that.  I have never used one, but from other Discussions here it's my understanding that the educational versions are always a year behind the commercial version, and don't have service packs.  I'd suggest you try working in the compatibility mode as described by Rudolf Van den Berg in the Discussion I linked to above.

                    • Re: SolidWorks 2015 Crashing on Startup
                      Kenneth Adcox

                      On installation, the SW Installation manager asked if I wanted to install the latest service pack, SP5.0.  This is what the 'About Solidworks' dialog displays.

                       

                      SW2015 About Window.PNG

                      I just tried running SW in compatibility mode for Windows 8, and again for Windows 7, and the issue persists.  Copied below is the relevant portion of the crash report.  This is when opening SolidWorks by opening a .SLDPRT file, not the HSMExpress issue.

                       

                       

                      ; SolidWorks generated log file - do not edit.

                      <VERSION> 4</VERSION>

                      <PROC_NUM>4 system processor(s)

                      <PROC_ARCH>9, 6, 14857

                      <OS>Microsoft Windows 10 , 64-bit 10.0  (Build 10586)

                      -----------

                      <EVENT> [EVT_SWITCH_TO_PART]

                      <SWEXH>

                      <MINIDUMP> "2de1a4f6-3ca2-4167-a2e1-82c22abe5958" </MINIDUMP>

                      <EXCEPTION> "Access Violation at 407b3141 (virtual address 00000490), attempt to read from memory"

                      <RESOURCE_WARNING>CMD:GDIHandles ATTR:used=1039 ATTR:load=10.39 ATTR:free=8961 CMD:CommitChargeMB ATTR:used=3946 ATTR:load=24.94 ATTR:free=11878</RESOURCE_WARNING>

                      <AD5> auModelView_c::GetViewHWnd;auModelView_c::GetXform;auModelView_c::GetTranslation2;auModelView_c::GetEyePoint;auModelView_c::GetScale;auModelView_c::GetVisibleBox;auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;auModelView_c::GraphicsRenderPostNotify;

                      <RAWSTACK> igd10iumd64:407B3141:00043141,igd10iumd64:407B3479:00043479,igd10iumd64:407D9DEA:00069DEA,igd10iumd64:407DD68F:0006D68F,nvoglv64:7407B436:00A2B436,nvoglv64:7407B37B:00A2B37B,nvoglv64:7407BC68:00A2BC68,nvoglv64:7407C67C:00A2C67C,nvoglv64:7407782C:00A2782C,KERNEL32:481D8102:00018102,ntdll:4A28C5B4:0005C5B4;

                      <UNHANDLED>

                      </SWEXH>