1 Reply Latest reply on May 9, 2017 9:14 PM by F. Leatin

    SW 2015-2016 Student Edition tooltips on Windows 10 with no KB3072630 update

    Natalia Gruszka
    Natalia Gruszka May 8, 2016 12:28 PM

      I recently installed SolidWorks 2015-2016 Student Edition on my Lenovo Yoga 14 with Windows 10. I purchased this laptop in Septermber and it doesn't have the KB307... update yet I do not have the tooltips showing. Any help?

       

      Update: My SolidWorks is SP02.1 and now I have these four updates for Windows that won't start:

      Security Update for Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package (KB2538242)

      Office 2003 Web Components Service Pack 1 for the 2007 Microsoft Office System

      Update for the 2007 Microsoft Office System (KB967642)

      Security Update for the 2007 Microsoft Office System (KB954326)

       

      I researched the third one and I am seeing that it is a very bad update. So what I am going to do is uninstall SW and maybe see if the updates will go through or not. I've had this issue before but with different updates when I had Kaspersky and it interfered with Windows Defender.

       

      Again if anyone can help me, please I ask for your advice.

       

      Thank you

        • Re: SW 2015-2016 Student Edition tooltips on Windows 10 with no KB3072630 update
          F. Leatin
          F. Leatin May 9, 2017 9:14 PM (in response to Natalia Gruszka)

          SW Student Ed 2015 user here.

           

          There is a lot of my software that does not work. On the right side of the screen, the "Resources" mostly none of it works.

          Also when I hover my cursor over an tool icon, the balloon that is to open and give an explanation of what it does, does not work.

           

          Email request for tech support takes 5 days to respond then they only allowed me two days to responsd back or canceled my request.

           

          I also looked for the update    KB3072630. I don't have it. And I can't figure out how to get it if I do need it.

           

          Any thing you find out that's helpful please get back to me.

          I'd appreciate it.

           

          Frank

           

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