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Is anyone else experiencing an issue where freshly created Assembly Drawins are corrupting after they've been opened several times?

Question asked by Kevin Nichols on May 4, 2016
Latest reply on May 6, 2016 by Dan Taitt

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For the last month I have had issues with Large Assembly drawings self-corrupting after opening them one or more times. Generally everything appears to be opening/loading as it normally would and suddenly I receive a general error "SolidWorks has encountered an error opening the document. Please contact your VAR..." and then everything within the active View Window in SolidWorks is inactive or blank and I'm forced to shut SolidWorks down. I'm at my wits ends and I've spent several days attempting workarounds with the help of my VAR and have no luck at solving the issue, so I've got to ask is anyone else experiencing this same or a similar issue and if so have you found a solution?

What's even more strange is my company ordered 4 new Workstations (HP Z440 Desktops with Intel Xeon 3.5 Ghz chipset, Nvidia Quadro K2200 Video Card, 16 GB RAM, on a Win 7 professional 64 bit OS) and we are all using SolidWorks 2016 SP 3.0 but I'm the only one experiencing the issue.

To attempt to solve the issue I've:

- rolled back my Workstation to its start date using Windows Restore Point tools.

- repaired and reinstalled SolidWorks 2016 then stepped through the Service Packs to see if they might be causing the issue.

- ran SolidWorks RX tools to ensure everything on my Workstation is performing as it should be.

- updated my NVidia K2200 driver.

- dumbed down the HLV/HLR Display settings in my SolidWorks options as well in all of the Templates I use for the Drawings.

- ensured that the lightweight Assembly preferences are utilized while opening any large Assembly Drawings.

- archived the updated Template / Sheet Formats for older files to see if this would have an effect.

After trying all of these methods to fix the issue it's still hit or miss, somedays I don't appear to have the problem and other days I get nothing accomplished at all. If anyone has any insight and can help I would really appreciate it.

Dan Taitt May 5, 2016 11:22 AM

Correct Answer

I have seen this problem using 2014 SP5. We solved it by going to Tools->System Options->Performance, then check the box that says “No preview during open (faster)”

See if that works. This is a bug in SolidWorks.

If this is indeed the problem, then I am disappointed that it is still not fixed in 2016 SP3.

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Dan Miel May 5, 2016 10:35 AM

Are you using PDM? I have just finished a similar problem, in our case one of our engineers in Spokane WA. was working in a PDM vault in Poland and according to our VAR the distance was corrupting files. I am surprised that PDM does not have error checking going on between a persons cache and the vault.

We ended up creating a replicated vault to fix the problem.

Dan Miel

SW 2014 SP03

PDM Pro 2016 SP02

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Adam Harte-Maxwell May 5, 2016 11:01 AM

Where are you opening the drawings from, local HDD, or across a network to a network share or NAS?

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Dan Taitt May 5, 2016 11:22 AM

I have seen this problem using 2014 SP5. We solved it by going to Tools->System Options->Performance, then check the box that says “No preview during open (faster)”

See if that works. This is a bug in SolidWorks.

If this is indeed the problem, then I am disappointed that it is still not fixed in 2016 SP3.

Actions

Kevin Nichols @ Dan Taitt on May 5, 2016 11:52 AM

Thanks everyone for your input this morning. We are using SolidWorks 2016 PDM Professional, I am opening the files from a local Vault cache across a server connection...which led me to think it was the Vault corrupting the files as it had done once before in 2015 but I think it's internal to SolidWorks and Dan might've hit the nail on the head.

So while working through another assembly speed-related issue that I thought might be related to Performance I did check the "No Preview During Open" box and the problem does appear to have went away at least for now. I've beta tested 10-12 large assembly drawings that I'd seen this behavior in over the last month and all opened as expected without any errors.

This makes sense if it is related to the Document Manager bug that we had earlier this year while rolling out SolidWorks 2016 PDM Professional internally. The same issues with viewing/previewing a Drawing file in Windows Explorer locks or crashes the PDM Viewer as it uses SolidWorks Document Manager working in conjunction with eDrawings to view Drawing Files. This is a bug that SolidWorks is aware of (might be related to SPR #: 627955) but apparently wont be getting around to addressing for another release or two according to my VAR, luckily our VAR helped write a Macro that helped us convert 11,000 plus Drawing files as a workaround so we could get back up and running.

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Dan Miel May 5, 2016 11:33 AM

I suppose another question would be "Can other people open the files?". In our case, the person working on the files could open the files because his local cache contained his latest version but when he checked the files in, the file in the vault was corrupted and anyone pulling the latest version from the vault could not open the file. If the person that created the file cleared his cache then he was also working with corrupted files from the vault.

After rereading your situation, it sounds like you are the only one having problems and no one else.

Dan Miel

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Kevin Nichols @ Dan Miel on May 5, 2016 12:29 PM

As it turns out a second End User has had the issue as well working here at our facility...I just made the same Preview option setting adjustment on his system and it seems to have addressed the issue as it had with my system.

Our sister facility located in Nevada where the other 2 new End Users and Workstations are located are not experiencing the issue. This is the one open-ended item that I'm now concerned about of course as their Workstations, SolidWorks Installations, and Device Driver configurations are identical to ours.

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Dan Taitt @ Kevin Nichols on May 6, 2016 8:31 AM

There doesn't seem to be any specific pattern to this problem. It started kind of out of the blue for us. No SW updates, hardware, or major OS updates happened when this problem started to show up. Not all users & not all assemblies seem to be affected.. kind of random. Maybe a Windows update triggered it?

If you or anyone else finds the specific cause, please post!

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7 Replies

Dan Miel May 5, 2016 10:35 AM
Mark Correct
Correct Answer
Are you using PDM? I have just finished a similar problem, in our case one of our engineers in Spokane WA. was working in a PDM vault in Poland and according to our VAR the distance was corrupting files. I am surprised that PDM does not have error checking going on between a persons cache and the vault.
We ended up creating a replicated vault to fix the problem.
Dan Miel
SW 2014 SP03
PDM Pro 2016 SP02
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Adam Harte-Maxwell May 5, 2016 11:01 AM
Mark Correct
Correct Answer
Where are you opening the drawings from, local HDD, or across a network to a network share or NAS?
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Dan Taitt May 5, 2016 11:22 AM
Unmark Correct
Correct Answer
I have seen this problem using 2014 SP5. We solved it by going to Tools->System Options->Performance, then check the box that says “No preview during open (faster)”
See if that works. This is a bug in SolidWorks.

If this is indeed the problem, then I am disappointed that it is still not fixed in 2016 SP3.
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- Kevin Nichols @ Dan Taitt on May 5, 2016 11:52 AM
  Mark Correct
  Correct Answer
  Thanks everyone for your input this morning. We are using SolidWorks 2016 PDM Professional, I am opening the files from a local Vault cache across a server connection...which led me to think it was the Vault corrupting the files as it had done once before in 2015 but I think it's internal to SolidWorks and Dan might've hit the nail on the head.
  
  So while working through another assembly speed-related issue that I thought might be related to Performance I did check the "No Preview During Open" box and the problem does appear to have went away at least for now. I've beta tested 10-12 large assembly drawings that I'd seen this behavior in over the last month and all opened as expected without any errors.
  
  This makes sense if it is related to the Document Manager bug that we had earlier this year while rolling out SolidWorks 2016 PDM Professional internally. The same issues with viewing/previewing a Drawing file in Windows Explorer locks or crashes the PDM Viewer as it uses SolidWorks Document Manager working in conjunction with eDrawings to view Drawing Files. This is a bug that SolidWorks is aware of (might be related to SPR #: 627955) but apparently wont be getting around to addressing for another release or two according to my VAR, luckily our VAR helped write a Macro that helped us convert 11,000 plus Drawing files as a workaround so we could get back up and running.
  Like • Show 0 Likes0
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Dan Miel May 5, 2016 11:33 AM
Mark Correct
Correct Answer
I suppose another question would be "Can other people open the files?". In our case, the person working on the files could open the files because his local cache contained his latest version but when he checked the files in, the file in the vault was corrupted and anyone pulling the latest version from the vault could not open the file. If the person that created the file cleared his cache then he was also working with corrupted files from the vault.
After rereading your situation, it sounds like you are the only one having problems and no one else.
Dan Miel
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Actions
- Kevin Nichols @ Dan Miel on May 5, 2016 12:29 PM
  Mark Correct
  Correct Answer
  As it turns out a second End User has had the issue as well working here at our facility...I just made the same Preview option setting adjustment on his system and it seems to have addressed the issue as it had with my system.
  
  Our sister facility located in Nevada where the other 2 new End Users and Workstations are located are not experiencing the issue. This is the one open-ended item that I'm now concerned about of course as their Workstations, SolidWorks Installations, and Device Driver configurations are identical to ours.
  Like • Show 0 Likes0
  Actions
  - Dan Taitt @ Kevin Nichols on May 6, 2016 8:31 AM
    Mark Correct
    Correct Answer
    There doesn't seem to be any specific pattern to this problem. It started kind of out of the blue for us. No SW updates, hardware, or major OS updates happened when this problem started to show up. Not all users & not all assemblies seem to be affected.. kind of random. Maybe a Windows update triggered it?
    
    If you or anyone else finds the specific cause, please post!
    Like • Show 0 Likes0
    Actions

Is anyone else experiencing an issue where freshly created Assembly Drawins are corrupting after they've been opened several times?

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