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Having dificulties recognizing features from imported files

Question asked by John Harris on Apr 25, 2016
Latest reply on Apr 25, 2016 by Steve Calvert

Asking for help on importing files into solidworks. Ive been having customers send me files in stp and iges formats and these parts have failed to recognize all the features of the part. I have heard that parasolid files seem to be working the best. Am I on the right approach to solve this issue.