11 Replies Latest reply on Sep 7, 2017 1:49 PM by Mark Jackson

Has anyone been able to get the VR from Visualize Pro working in IE

Scott Ellery Apr 4, 2016 4:54 PM

Hi Guys ,

I know that currently the VR from SolidWorks Visualize Pro does not work natively with Internet Explorer , which is a pretty big deal for any website that has some level of IE traffic....so all of them.

that being said I am wondering if anyone has been able to find a work around for the IE issue or if this issue is being fixed in a future SP or release?

Thanks

Re: Has anyone been able to get the VR from Visualize Pro working in IE

Alan Sweetenham Apr 5, 2016 5:56 AM (in response to Scott Ellery)

Hi Scott

Yes we have it working on our website. For now you need to remove some code from the resulting VR file, this has been passed onto development to implement in future

Make a backup of the index.html file within the data folder of the VR ouput. Then open the index.html fiel and the the line you need to remove is below

Our web developers also made some further tweaks i believe to make it more responsive, you can look at the source code of our page here SOLIDWORKS Visualize Interactive Examples

There is also some flashing initially when opening in IE which i can't replicate in chrome/ Firefox. this has also been reported to the development team, once you have spun the model a little it seems fine.

thanks

Alan
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- Re: Has anyone been able to get the VR from Visualize Pro working in IE
  
  Scott Ellery Apr 5, 2016 7:39 AM (in response to Alan Sweetenham)
  
  This is Fantastic ,
  
  Thanks Alan
  
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  - Re: Has anyone been able to get the VR from Visualize Pro working in IE
    
    Chris Cunningham Mar 8, 2017 5:37 PM (in response to Scott Ellery)
    
    I exported a Panoramic. Any suggestions on fixing this so I can have it working?
    
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    - Re: Has anyone been able to get the VR from Visualize Pro working in IE
      
      Scott Ellery Mar 8, 2017 8:13 PM (in response to Chris Cunningham)
      
      Hi Chris ,
      
      this is no longer an issue with Visualose 2017, the JavaScript was updated to work with Internet Explorer.
      
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      - Re: Has anyone been able to get the VR from Visualize Pro working in IE
        
        Brian Hillner Mar 9, 2017 11:24 AM (in response to Scott Ellery)
        
        Hi guys,
        
        Some users might still find their Visualize Panoramic renders aren't loading in Chrome or Internet Explorer, resulting in a black window.
        
        Follow the steps here as a workaround, that will work every time. To reiterate, Chrome, IE & Firefox all recently changed their security settings, which now automatically flags Visualize's Pano renders as a security threat (lame). We are working on how to resolve this issue for future releases.
        
        Workaround to view Visualize Panoramic Renders
        
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Re: Has anyone been able to get the VR from Visualize Pro working in IE

Husein Delic Apr 13, 2017 12:57 PM (in response to Scott Ellery)

Hi @all,

was anyone been able to publish VR on a web site? As I have tried lot times but always white window, locally it works fine. Any thoughts what this could be.

Thanks
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- Re: Has anyone been able to get the VR from Visualize Pro working in IE
  
  Marcin Sitkiewicz Jul 18, 2017 6:40 PM (in response to Husein Delic)
  
  Hi Husein,
  
  Visualize create folder named “Images” with capital “I” for VR output images:
  but javascript threesixty.js (from the folder "js") contain the link to the folder “images” with lower-case “i”:
  so you can change the folder name or correct javascript threesixty.js
  Doesn't matter which one you change, the point is they have to match each other.
  
  The issue appears only when you use VR outputs outside the desktop environment as Windows is not case-sensitive.
  
  Soon this will be fixed in code, for a while I recommend this workaround...
  
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  - Re: Has anyone been able to get the VR from Visualize Pro working in IE
    
    Husein Delic Jul 19, 2017 2:38 AM (in response to Marcin Sitkiewicz)
    
    Hi Marcin,
    
    I have tried this and changed the "Images" folder name to lower "i" and everything works now! Thanks a lot and all best
    
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  - Re: Has anyone been able to get the VR from Visualize Pro working in IE
    
    Husein Delic Jul 21, 2017 3:23 AM (in response to Marcin Sitkiewicz)
    
    One more thing, how about the wheelzoom in/out as this seems also not to work in VR! Thanks
    
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    - Re: Has anyone been able to get the VR from Visualize Pro working in IE
      
      Brian Hillner Jul 21, 2017 9:59 AM (in response to Husein Delic)
      
      Hi Husein,
      
      This is also on our list to tackel. It's not a bug, but rather an improvement. I can't say for sure when this wheel-zoom support will be included, but we are actively working on it.
      
      Thanks,
      Brian
      
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      - Re: Has anyone been able to get the VR from Visualize Pro working in IE
        
        Mark Jackson Sep 7, 2017 1:49 PM (in response to Brian Hillner)
        
        Hi Brian,
        
        Just a friendly poke from another user that really is looking forward to wheel-zoom functionality for the VR render.
        
        -Mark
        
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