This morning, clicking the 'Knowledge Base' link on the customer portal page is showing my users this:
Our subscription is current, and I can access all other restricted areas (Downloads, My SPRs/ERs, etc) with no problems. I can also access direct links to SPRs that are found in forum posts and such. Is anyone else having problems accessing the knowledge base today?
I'm seeing similar issue so this could be some system error.
Hey Deepak,
Try clearing out your system cache or switch the browser and try it out.
Alen
Done all of those things. And if this had been a browser issue then other links would also not work in the customer portal.
Knowledge Base is back to life
Same here. Whatever the problem was it has been corrected. I had submitted the issue to my VAR but I don't know if SW found the problem as a result of that or on their own.
I reported it directly to one of the SW tech team member. But not sure what was the issue and how it got resolved. But good thing is that it is working.
Hey Jim,
Check that your browser cache is clear, if it is a recent registration. In addition, if you have no registered your serial number this problem would present itself. Also, every few years SOLIDWORKS resets the entitlement, just to make life a bit difficult.
Check this blog out hopefully it helps,
http://www.javelin-tech.com/blog/2011/10/sw-customer-portal/
Preform the following fix to the account, it should work within 24 hours, if it does not, it becomes a Service Request (SR)
Hope it works Jim,
Alen