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Re: Mates, get modified on drag
This has never happened to me until now. 2016 SP5, I get the dialog for a mate after mating 2 parts and then immediately doing a move on any part, the shortcut mate bar pops up and then if you escape it or ignore it, it will delete the last mate, here is an old thread for this issue also. Mates popup I am going to dig a little in the settings because this didn't happen in 2015 sp5, but after upgrading I decided to remove my settings and start fresh, big mistake I see. This is rather annoying and I quickly add mates and moves parts, why do I need to confirm the last mate AGAIN!
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Re: Mates, get modified on drag
Followup, I restored settings from a 2014 backup, (Copy Settings Wizard) and just restored system options and shortcuts and it no longer happens , so I am assuming some combinations of settings, like assembly drag, smartmate settings, these are causing SW to prompt on a drag after a mate to confirm the last mate, maybe for alignment purpose?
Something to try if you have having this issue is to click Move Component, (the button), then right below the word MOVE is a button for SmartMates you can toggle, also check the system settings because it also has a smartmate slider option which can be turned OFF. I can't repeat it now, so there may be another setting causing this. At least I am good for now.
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Re: Mates, get modified on drag
Hi Jason,
I am the one who started the thread back in 2012 ()!...
It's now June 2018, we are running SWX Premium 2017 x64 Edition and still experiencing the same frustrating issue.
One would think that SWX monitors the Forum and show some interest in issues raised by users, but obviously not: care factor = 0.
I can already hear other say "why don't submit an SPR.??".... Well I did, back in May 2014 (SR1-5735225581)!
Status shows that the SR is Closed.
I tried your suggestions but to no avail. I haven't restored old settings though.
Kind regards,
Serge
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Re: Mates, get modified on drag
Serge Piastra wrote:
I can already hear other say "why don't submit an SPR.??".... Well I did, back in May 2014 (SR1-5735225581)!
Status shows that the SR is Closed.
Did you got the SPR number for that closed SR.
Please note that SR is only accessible to you or your VAR and if the problem is verified, then SR is converted into SPR for which a new number is assigned. So please share that SPR number so that others can vote for that.
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Re: Mates, get modified on drag
Went back to my SR.
I didn't realize that the onus was back on me to create a SPR... which is what my VAR suggested to do at the end of his message. As I don't check the SR area often and didn't get any other notification, I didn't see that.
Phew.... what a convoluted way to raise an issue. And I can't find a way to convert this SR to a SPR!
Apologies for all the acronyms!
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Re: Mates, get modified on drag
This speaks volumes for the importance of customer care and satisfation that is viewed by Dassault.
The SR should surely be sorted. these are the myriad annoying things that make people pull their hair out when working with the software day in - day out
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Re: Mates, get modified on drag
Because I wasn't prepared to send the files to SWX, the SR was closed (I did supply a RX at the time though...).
Our is asking for a new RX, the ZIP file generated is too big for an email (>10Mb) and this all thing is taking way too much time...
SWX: you win!
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Re: Mates, get modified on drag
Serge Piastra wrote:
And I can't find a way to convert this SR to a SPR!
The SPR (Software Performance Report) is generated by the SW tech team when they verify that the reported issue is reproducible. You should get a notification of the new SPR number OR the old one in case there is already existing SPR for your issue.
So best would be to talk to your VAR and see what got messed up in those SR/SPR notifications.
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