Okay, so I was running SW2015 SP5.0 with a SpacePilot Pro. No issues with it working. I did a complete uninstall and finally installed SW2016 with SP2.0. Now my SpacePilot no longer works.
Was wondering if anyone has run into this issue or not. Finding out that even though this mouse is a great piece of equipment the software really bites not to mention support from that company. Never seen such messed up process to install and uninstall. Any help would be greatly appreciated.
Not my model. I went back to the latest software I could find and no luck. Starting to think this company is on death row.
Mine works fine, as does my CADMouse and my co-worker's SpaceNavigator.
I'm assuming you've checked to make sure that the 3DConnexion add-in is active?
I checked but it never showed up. What version are you running?
SolidWorks 2016 SP2.0.
After you installed 2016, did you reinstall the 3DConexxion software? I've always had to reinstall after a major install.
Yes I did but no luck in it working. All the help here is great. Tech support from 3D Connexion not so much. On my second day for this. They sent me more suggestions to try.
I had issues with my space Navigator not conencting to SW. The workaround was to open the 3Dconnexion Properties application from the Windows Start menu. That was usually enough to reconnect to SW.
Recently uninstalled old driver and installed new driver. That fixed everything.
I've done so many installs/uninstalls it crazy.
I get stuff like this.
Install wizard gives me this message 23 straight times as I hit "OK" the it finally installs and the next error I get is the SW Add-In Error Code 1610. Once I launch SW I stop and start the driver via the software but no 3D control check box is in sight under the add-in tab.
Wonder if anyone has that add-in file they can send me and tell me where to copy it to.
Have this problem many different times. when i contacted 3dconnexion the forwarded me the instructions on doing a clean install...which is not just an uninstall....see below.
Try a clean install it sounds like a possible corrupted registry entry.
Full uninstall and reinstall process for Windows XP, Windows XP 64, Windows Vista 32 and Vista 64, Windows 7 64:
Before proceeding make sure they or their IT administrator are logged in with full admin privileges.
1) Download the latest driver from the 3DConnexion website and save it to an easy to access location such as the desktop.
2) Uninstall the current driver through the Add/Remove programs. Then make sure the 3DConnexion folder in C:\Program Files is deleted and purged from the Recycle Bin.
3) Navigate to C:/Documents and Settings/your profile/Application Data or C:/Documents and Settings/admin/Application Data/ and delete the 3DConnexion folder there and be sure that it is also purged from the Recycle Bin. Check both locations to be sure.
NOTE: on Vista machines the paths to the profiles will be found in C:/Users/your profile/AppData or C:/Users/admin/AppData/.
4) Under the 'Start' button and 'Run' type in 'regedit' and hit OK to bring up the Registry Editor. It is strongly recommended that a backup of the registry be made first by right clicking on the My Computer icon in the left panel of the Registry Editor and selecting 'export'. Title it something like Registry Backup and point it to an easy to access location like the desktop. Once the backup is complete there are 2 registry entries to remove:
Under the branches 'HKEY Current User' and 'HKEY Local Machine' and under each of their 'Software' folders delete the 3DConnexion folder found in each location (note: sometimes there might not be one under the Local Machine key folder).
5) Right-click on the C:\ drive and select Properties. On the General tab run the Cleanup and when prompted after the initial scan, check all items EXCEPT Compress Old Files.
6) Remove the device from the USB port if it is still plugged in and follow this by rebooting the computer.
7) To rule out installation conflicts with firewalls or antivirus software please disconnect from any local network if applicable (with most places, depending on how their network and licenses are managed you can physically unplug the network cable after logging back into Windows), disable any antivirus programs and turn off any local firewalls. The Windows firewall settings can be accessed from the Windows control panel. All of these items can be reconnected/turned back on after the driver is successfully installed.
8) Install the latest driver previously saved to the desktop
hope this works for you...works for me everytime
I'll give this a shot right now.
Didn't work, same errors and all. Anyone have the missing folder for solidworks with add-in they can send me?
Looking for this file but from someone that has it working on SW2016. This version was only good up to SW2014.
Sent you the files. I'd suggest you take down your email addresses.
Thanks Jeff. I copied in the files but no luck. I also went into the registry to see what entry was there and found none so I added a few lines. If possible can you look at yours and see if I got this right? Thanks.
Mine is version 3.2.0. Everything else is the same.
Thanks Jeff, gave it a try and it still doesn't work. Gave my VAR a call as well and they said they would see if anyone in their office had any experience with it and would get back to me if they did. Basically told me that they wouldn't buy these things because the software and support for them are so poor. Just what one wants to hear.
3Dconnexion was able to get this working for me. They never saw this before and involved finding a deep registry entry and deleting it. I know I would have never found it. Hopefully they will incorporate it into the newt driver / software update.
3Dconnexion was able to get this working for me. They never saw this before and involved finding a deep registry entry and deleting it. I know I would have never found it. Hopefully they will incorporate it into the newt driver / software update.