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Re: "This operation is not supported."
Hello Chang,
What was your Shot version? If it's too old, it may explain the reason why it's not supported :/
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Re: "This operation is not supported."
Hi Nicolas,
You may be correct. The un-readable files were saved under Shot 2011. I am able to read Shot 2014 files. Of course, I can't use Shot now to convert the 2011 to 2014 versions since I've installed Visualize. Ugh.
Thanks for your feedback.
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Re: "This operation is not supported."
Indeed... Yes Shot 2011 is very different than the latest version (2014.6 I think) because of many Iray and Bunksped improvements...
I'm 95% sure it's because of that. There is maybe a solution, because I have Pro 2014 so we can try something if you want.
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Re: "This operation is not supported."
I will rebuild the files when necessary. Thanks for your help anyway!
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Re: "This operation is not supported."
David Randle
Mar 10, 2016 1:15 PM
I would suggest sending an example file that won't open to your VAR or support directly. Visualize should support legacy files back to the 2011 version and your file may help fix a bug with that process.
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