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We have the same issue. We have not been able to figure out the problem except to exit PDMWE and start over.
I have one user that is getting this message. He only see it whentrying to attach a file
from the vault to an email. No help on the resolution though.
Solidwork and PDMWE tech support,
Is there anything that you can offer on this. This is annoying. Not losing work or much time but annoying. Any suggestions as to what might be the cause would be appreciated.
Most of the time user just restart PDMWE and proceed.
I just learned this can be caused if your connection to the SQL server gets disconnected or times out. So perhaps hardware [i.e. switch/hub/Ethernet card] is going bad or maybe SQL traffic is too high?
Anyone know if there is a native SQL setting that would disconnect a person for too long of inactivity?
When this happens, SolidWorks recommends to exit PDMWorks Enterprise EdmServer by right click exit on the blueberry icon, this will force the disconnection of all local views, SolidWorks add-in etc., hence reestablishing a new SQL connection (the error message should then be totally cleared).
I found out the user that was having this issue never manually logged out by right clicking the blueberry in the lower right hand corner - he just 'X'ed' out and went home. He does not see this anymore since I advised him to manually log out.