6 Replies Latest reply on Feb 25, 2016 4:45 PM by Larry Trigg

Free trial won't start due to "error validating serial number"

Larry Trigg Feb 25, 2016 12:57 PM

I just loaded the 15 day trial version of Visualize and it won’t start.

When I try to start Visualize, I get a licensing screen

with a space for a serial number and below that it says

“This copy of SOLIDWORKS Visualize is not licensed. The requested feature is not supported by your license.”

So I figure it wants the license of my SOLIDWORKS standard since that’s all I have. When I do, I get the following message:

“An error occurred validating the SOLIDWORKS Serial Number. Please contact support. My next step is to contact support but thought I would start here.

Re: Free trial won't start due to "error validating serial number"

Larry Trigg Feb 25, 2016 1:03 PM (in response to Larry Trigg)

By the way, I did read all the other posts on this issue. My serial number fills all the spaces and seems to work until I get the error message "“An error occurred validating the SOLIDWORKS Serial Number. Please contact support". Not sure why a free trial requires a serial number at all.
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Re: Free trial won't start due to "error validating serial number"

Eric Andersen Feb 25, 2016 2:20 PM (in response to Larry Trigg)

I had an issue activating Visualize caused by our company's proxy server. It seems that Visualize does not properly grab the proxy server info from Windows. The solution was to bypass the proxy for activation.
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- Re: Free trial won't start due to "error validating serial number"
  
  Larry Trigg Feb 25, 2016 3:14 PM (in response to Eric Andersen)
  
  Eric,
  
  Thanks for that response. How does one bypass the proxy? I will also check with our IT person to see how or if that can be done here and let you know if that solves the problem for me.
  
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Re: Free trial won't start due to "error validating serial number"

Aaron Lehnhardt Feb 25, 2016 2:36 PM (in response to Larry Trigg)

Same problem for me. Surely the trial doesn't require Solidworks does it??
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- Re: Free trial won't start due to "error validating serial number"
  
  Brian Hillner Feb 25, 2016 4:14 PM (in response to Aaron Lehnhardt)
  
  The Visualize trial does not at all require SOLIDWORKS to also be installed. Visualize is a stand-alone product. There should be a "Trial" button on the Visualize licensing screen, and it sounds like the proxy server might be the issue.
  
  I am very sorry you all are having these licensing issues. I have forwarded this thread to our R&D team to help troubleshoot.
  
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  - Re: Free trial won't start due to "error validating serial number"
    
    Larry Trigg Feb 25, 2016 4:45 PM (in response to Brian Hillner)
    
    Thanks Brian,
    There is definitely no "Trial" button anywhere to be seen when I start Visualize
    But I definitely loaded from the trial link shown below. Sounds like the link for a trail actually leads to a version that seeks a license, instead of a trial? or its the proxy issue. Help with the proxy issue would be great to rule that out.
    
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