AnsweredAssumed Answered

EDRWX files not compatible with all XPS document viewer

Question asked by Maxime Veilleux on Feb 15, 2016
Latest reply on Feb 17, 2016 by Maxime Veilleux

Issue description :
-Customer save drawing to EDRWX file format from SolidWork software..
-When customer open the file with XPS document viewer, everything work fine.
-The customer then send the file to me. When I open the file XPS document viewer, I then get an error message telling this file can't be open. I also have the same error message if I try to open it with Solidworks.

- However, if he print an XPS document from Microsoft world, I'm able to open the generated file. So it seem the issue is only within Solidworks.

 

More detail about the issue :

If I do the save as to "EDRWX" from solidwork using the same solidwork drawing file then we are both able to open the resulted file with XPS document viewer.
My computer spec :
-Windows7
-Solidworks 2015
-edrawing 2015

 

 

The customer's computer spec :
-Window 8.1
-Solidworks 2014 and 2015 (both installed)
-edrawing 2016

 

The customer uninstalled edrawing 2016 and installed 2015 version instead, but that didn't change anything.

 

Why are EDRWX files saved from the customer's computer not compatible?

Attached is a file generated by the customer's computer.

 

 

2016-02-16_0859.png

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