Hi there,
We have a user who is unable to return their licence to our server and it comes up with the exception of
"Could not return the SOLIDOWORKS Professional license. No such feature exists."
Is there any reason why this is occurring?
Regards,
Dev
Hi there,
Thanks for replying, the PC has the correct server on the server list however it still comes up with this issue.
I am unable to contact our VAR for other reasons so I thought posting to this forum would be the best option.
Try removing and re-adding the server name. Also test by pinging to the server.
Also, enquire whether your BOFH has allowed the user access to the licence server.
To me it sounds like a client problem, but I might be wrong.
The borrowed license is stored in hkey current user and linked to the network card that was active when borrowing, to be able, to return they need to be the same. For instanve a roaming profile could be an issue here. Or returning the license on wifi wile borrowing wired.
Richard Bremmer wrote:
The borrowed license is stored in hkey current user and linked to the network card that was active when borrowing, to be able, to return they need to be the same.
We didnt try this and it sounds like the most feasible problem, we did use a hard wired connection initially while the PC was in the office and when roaming we tried to do it through a VPN on a wifi network. We will try go through a wired connection on the laptop.
I will let you know how it goes by tomorrow.
Thanks!!!
As per Solution Id: S-053699
If above doesn't solve the issue then report to your VAR.