AnsweredAssumed Answered

Keep getting the message Unable to open master database due ........

Question asked by Mike Roberts on Jan 13, 2016
Latest reply on Jan 13, 2016 by Leszek Paprota

Theres 2 pcs in our office using PDM Workgroup & when opening assemblies on one machine I get the following message:

 

Keep getting the message Unable to open master database due to the following database access error:

IMG-20160113-WA0000.jpeg

If I press ok about 10 times it dissappears & the assembly or part seems to be ok

(I dont get this message on the other pc)

 

Can anyone give me some guidance please?

Is it a Solidowrks or a PDM setup issue?

 

I did have an issue about a month back whereby our design library parts werent opening correctly (they were being saved as normal parts not library parts)

This was traced to an incorrect file location path to the server (a server went down & the data was moved to another location, but the file path wasnt updated in PDM & Solidworks itself)

 

Im wondering if this problem is related, but its strange that its happening on just the one pc, & I think the PDM & Solidworks settings for both are the same

 

Thanks for any help

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