I'm a French student and was able to use SolidWorks 2015-2016 without problems on Windows 8.1.
But I installed W10 and since I cannot use SW anymore. It freezes and doesn't answer anymore. Some programs took time to run again (iTunes !) so I waited till this week. But I really need SW and it still refuses to work.
That's why I tried to uninstall it. I can't be very precise as it's complicated, there are many details I forgot but here's a summary :
- I tried to uninstall SW with the Windows "Programs and features" menu which sent me to the Installer. I chose incomplete, partial uninstallation.
- Then I tried to re-install SW with the installer, just choosing "Install only". But I got an error message.
- I tried to download SW again then, but it told me the folders were full.
- I tried to uninstall manually by deleting the folders manually in the Documents.
I don't find what I need on the website and the error names aren't on it.
What can I do or expect from the technical support ?
Please help me !