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when trying to download and install 2016 it tells me we are using Windows XP . We currently are using 2015 so how do I fix this ?

Question asked by Tom Eisenhauer on Oct 24, 2015
Latest reply on Oct 24, 2015 by Deepak Gupta

When I try downloading 2016 it tells me we are using the wrong OS . It says we have Windows XP . Seeing that 2014 & 2015 both work I don't see how this is possible . How do I cure this problem with my confuser  ? My term for a computer .