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Why does this message come up even though my laptop is Windows 7 64bit?

Question asked by Zara Burton on Oct 21, 2015
Latest reply on Oct 21, 2015 by Dennis Bacon

I have tried everything to upload the new solidworks onto my laptop. My laptop is completely updated, has the required Windows 7 64bit but when I try to download it it says my laptop is Windows XP which it isn't. Please has this happened to anyone else? How do I resolve this?

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