When I log into Enterprise PDM remotely I get the "Could not open database" error. The file will still open but I get the error multiple times. This only happens when I connect remotely. Is anyone else having this problem?
There could be a lot of reasons that you are seeing this error since you are connecting remotely. The first thing that I would suggest is to open your EPDM admin tool (Start > All Programs > Enterprise PDM > Administration), and then open the log file located in the bottom right under the "Local Settings" section. See if there are any obvious errors there and if there are, I would let your IT department know along with your local VAR.
Derek M. Lawson
I have this problem on a daily basis. The errors in the log file point to outlook.exe being an issue. I've already uninstalled/reinstalled office 365 thinking there was an issue with the install. I get the popup when composing a new e-mail, or trying to add an attachment.
Even in excel/word when opening a file that is located in the PDM vault, the software freezes and needs to be force closed.
I have a user that has this issue as well, associating itself with Outlook.exe. Same symptoms as yourself, when composing a new email or adding an attachment the error pops up. There has to be some sort of association between the two, I'm just starting to troubleshoot this, had you resolved the issue on this yet or is it still occurring?
I think the issue you are having is because Outlook remembers files that have been emailed and their locations.
If you create a registry entry with the following information it should fix that.
It has for us. It basically turns off the feature of Outlook remembering file locations. It's explained here better:
I just performed this in the registry. Judging by this link you posted it should resolve it! Thank you!
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