1 Reply Latest reply on Sep 30, 2015 3:42 AM by Thomas Klein

    [solved] pdmwservice.exe Crash (Workgroup PDM 2015 SP04)

    Thomas Klein

      Dear experts,

       

      our workgroup PDM service crashes (at least to me) unconditionally, while I can not see any problems at runtime.

       

      Here is the setup:

      - fresh install of Workgroup PDM 2015 SP4 on a new Windows Server 2012 R2 OS (running in a Hyper-V virtual machine)

      - fresh SWX 2015 SP4 install on a new DELL Workstation (Win 7 Pro x64), including Workgroup PDM x64 add-in, and Workgroup PDM Vault admin

       

      Before installation, I copied my SWX2013 vault data folder to the server, and during installation, I pointed Workgroup PDM 2015 to this copy, so it would take over all files, settings, users etc.

      After installation, I set a firewall exception (for domain networks) to allow all communications of C:\Program Files (x86)\SOLIDWORKS Corp\SOLIDWORKS Workgroup PDM\Vault\pdmwService.exe

       

      What I have now, is an exact duplicate of the SWX2013 PDM behaviour: Upon startup of SWX, I am prompted to enter my vault user data, and in SWX the right pane contains all of our PDM projects and files. I can checkout drawings with nested documents etc., administer the vault with vault admin etc.

       

      However, the service pdmwservice.exe terminates reproducibly after a short interval of varying duration (approx. 5..10 min according to event log). The same happens when the service is manually restarted. The event log says:

      ----------- 
      Fehler     24.09.2015 12:38:11     Application Error     1000     (100)
      -----------
      Protokollname: Application
      Quelle:        Application Error
      Datum:         24.09.2015 12:38:11
      Ereignis-ID:   1000
      Aufgabenkategorie:(100)
      Ebene:         Fehler
      Schlüsselwörter:Klassisch
      Benutzer:      Nicht zutreffend
      Computer:      PDMServer.company.local
      Beschreibung:
      Name der fehlerhaften Anwendung: pdmwvault.exe, Version: 23.0.0.5020, Zeitstempel: 0x542a9a46
      Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 6.3.9600.16408, Zeitstempel: 0x523d4548
      Ausnahmecode: 0xc0000005
      Fehleroffset: 0x00016cf4
      ID des fehlerhaften Prozesses: 0x698
      Startzeit der fehlerhaften Anwendung: 0x01d0f6b4406c3318
      Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\SOLIDWORKS Corp\SOLIDWORKS Workgroup PDM\Vault\pdmwvault.exe
      Pfad des fehlerhaften Moduls: C:\Windows\SYSTEM32\KERNELBASE.dll
      Berichtskennung: 5a0ebc2b-62a8-11e5-80ba-00155d019701
      Vollständiger Name des fehlerhaften Pakets: 
      Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

       

      And here is what the crash log reveals:

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      - <System>

        <Provider Name="Application Error" />

        <EventID Qualifiers="0">1000</EventID>

        <Level>2</Level>

        <Task>100</Task>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-09-28T13:56:22.000000000Z" />

        <EventRecordID>1534</EventRecordID>

        <Channel>Application</Channel>

        <Computer>MultiServer.ff.local</Computer>

        <Security />

        </System>

      - <EventData>

        <Data>pdmwService.exe</Data>

        <Data>23.0.0.5020</Data>

        <Data>542a9a30</Data>

        <Data>MSVCR110.dll</Data>

        <Data>11.0.51106.1</Data>

        <Data>5098858e</Data>

        <Data>c0000409</Data>

        <Data>000a326c</Data>

        <Data>d4c</Data>

        <Data>01d0f9f3ee4ebe3d</Data>

        <Data>C:\Program Files (x86)\SOLIDWORKS Corp\SOLIDWORKS Workgroup PDM\Vault\pdmwService.exe</Data>

        <Data>C:\Windows\SYSTEM32\MSVCR110.dll</Data>

        <Data>b2ff3a1a-65e8-11e5-80bb-00155d019701</Data>

        <Data />

        <Data />

        </EventData>

        </Event>