2 Replies Latest reply on Sep 20, 2015 7:36 AM by J. Mather

    Failed installation for plastics. Suggests calling customer service, but educational

    Joe Slansky

      The compatibility test found a file to disable, which I did. Then amidst install, changed disk and errors encountered. Program produced zip file and recommended I call tech support. Support apparently not available for student users. Any way to get help completing installation?




      Problem resolved...

      Troubleshooting page suggests Inspecting disk-- I removed what seemed to be a plastic "hair" from manufacture;

      used reinstall ---> repair from installation manager (similar problems from same disk; used classmate disk)

      reinstalled individual modules, one being the activation, other being the module on which original installation stalled.

      Thanks for the help, folks!


      instability due to KB3072630:



      Installation help:



      Message was edited by: Joe Slansky