AnsweredAssumed Answered

Failed installation for plastics. Suggests calling customer service, but educational

Question asked by Joe Slansky on Sep 19, 2015
Latest reply on Sep 20, 2015 by J. Mather

The compatibility test found a file to disable, which I did. Then amidst install, changed disk and errors encountered. Program produced zip file and recommended I call tech support. Support apparently not available for student users. Any way to get help completing installation?




Problem resolved...

Troubleshooting page suggests Inspecting disk-- I removed what seemed to be a plastic "hair" from manufacture;

used reinstall ---> repair from installation manager (similar problems from same disk; used classmate disk)

reinstalled individual modules, one being the activation, other being the module on which original installation stalled.

Thanks for the help, folks!


instability due to KB3072630:


Installation help:


Message was edited by: Joe Slansky