2 Replies Latest reply on Sep 20, 2015 7:36 AM by J. Mather

    Failed installation for plastics. Suggests calling customer service, but educational

    Joe Slansky

      The compatibility test found a file to disable, which I did. Then amidst install, changed disk and errors encountered. Program produced zip file and recommended I call tech support. Support apparently not available for student users. Any way to get help completing installation?

       

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      Problem resolved...

      Troubleshooting page suggests Inspecting disk-- I removed what seemed to be a plastic "hair" from manufacture;

      used reinstall ---> repair from installation manager (similar problems from same disk; used classmate disk)

      reinstalled individual modules, one being the activation, other being the module on which original installation stalled.

      Thanks for the help, folks!

       

      instability due to KB3072630:

      https://www.solidworks.com/sw/support/TechKB3072630.htm

       

      Installation help:

      http://help.solidworks.com/2015/English/Installation/install_guide/c_installing_on_individual_computers.htm?id=5854109c4e1f477c80f28d2b0d83d4f4#Pg0

       

      Message was edited by: Joe Slansky