Hi.
Had a user in our company that has been using the Edrawings viewer briefly once or twice a week since 2009. She reports that the program suddenly stopped working. I dropped in to check it out and sure enough, the program would not start at all. No error reports, nothing. I removed the program and tried the latest version. Now it wakes up just long enough to put an error message "Edrawings has stopped working".
It opens two successive error windows.
| Problem Event Name: | APPCRASH |
| Application Name: | eDrawings.exe |
| Application Version: | 1.0.5644.39118 |
| Application Timestamp: | 557f8d6d |
| Fault Module Name: | ig4dev64.dll |
| Fault Module Version: | 8.14.10.1930 |
| Fault Module Timestamp: | 4aba7141 |
| Exception Code: | c0000005 |
| Exception Offset: | 0000000000012b60 |
| OS Version: | 6.1.7601.2.1.0.256.1 |
| Locale ID: | 1033 |
| Additional Information 1: | e469 |
| Additional Information 2: | e4692108de617c2df756d68128400fa9 |
| Additional Information 3: | f4c4 |
| Additional Information 4: | f4c4a7203b193f3086a937a62e9bf042 |
| Problem Event Name: | CLR20r3 |
| Problem Signature 01: | edrawings.exe |
| Problem Signature 02: | 1.0.5644.39118 |
| Problem Signature 03: | 557f8d6d |
| Problem Signature 04: | EModelInterop |
| Problem Signature 05: | 1.0.15.2910 |
| Problem Signature 06: | 557f8d65 |
| Problem Signature 07: | 82d |
| Problem Signature 08: | 1a |
| Problem Signature 09: | System.AccessViolationException |
| OS Version: | 6.1.7601.2.1.0.256.1 |
| Locale ID: | 1033 |
| Additional Information 1: | b5aa |
| Additional Information 2: | b5aa3dff366d72effe5a62f37de7efa2 |
| Additional Information 3: | 9235 |
| Additional Information 4: | 92352e698846276499db3599f57074ca |
I've tidied up this computer and there really isn't a lot running on it, just Office and some acrobat stuff...
Any ideas?