AnsweredAssumed Answered

Edrawings crashing 2014 and 2014

Question asked by Keiran Earl on Sep 10, 2015

Hi.

 

Had a user in our company that has been using the Edrawings viewer briefly once or twice a week since 2009. She reports that the program suddenly stopped working. I dropped in to check it out and sure enough, the program would not start at all. No error reports, nothing. I removed the program and tried the latest version. Now it wakes up just long enough to put an error message "Edrawings has stopped working".

 

It opens two successive error windows.

 

  Problem Event Name:APPCRASH
  Application Name:eDrawings.exe
  Application Version:1.0.5644.39118
  Application Timestamp:557f8d6d
  Fault Module Name:ig4dev64.dll
  Fault Module Version:8.14.10.1930
  Fault Module Timestamp:4aba7141
  Exception Code:c0000005
  Exception Offset:0000000000012b60
  OS Version:6.1.7601.2.1.0.256.1
  Locale ID:1033
  Additional Information 1:e469
  Additional Information 2:e4692108de617c2df756d68128400fa9
  Additional Information 3:f4c4
  Additional Information 4:f4c4a7203b193f3086a937a62e9bf042

 

Problem Event Name:CLR20r3
  Problem Signature 01:edrawings.exe
  Problem Signature 02:1.0.5644.39118
  Problem Signature 03:557f8d6d
  Problem Signature 04:EModelInterop
  Problem Signature 05:1.0.15.2910
  Problem Signature 06:557f8d65
  Problem Signature 07:82d
  Problem Signature 08:1a
  Problem Signature 09:System.AccessViolationException
  OS Version:6.1.7601.2.1.0.256.1
  Locale ID:1033
  Additional Information 1:b5aa
  Additional Information 2:b5aa3dff366d72effe5a62f37de7efa2
  Additional Information 3:9235
  Additional Information 4:92352e698846276499db3599f57074ca

 

I've tidied up this computer and there really isn't a lot running on it, just Office and some acrobat stuff...

 

Any ideas?

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