There is a post here that recently starting getting traffic again after a long time being dormant. It discusses it Solidworks pays attention to Enhancement Requests. I got me wondering what my experience has been with requesting support, enhancements and service from Solidworks.
As for me SR's get some attention. None of my seven SPR's have received any attention as far as I can tell even though Solidworks is reporting that they fixed at least one of them (it isn't in 2018 SP01). And I have not placed an Enhancement Requests - mostly because I don't feel they listen or take action on them unless you buy a lot of licenses.
Do you use these systems? Why or why not?
How effective have they been for you?
Do you get notified when items on this system progress through the Solidworks system?
Is there anything else you would like to say about these systems or Solidworks support in general?