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Re: Buying SWX
Trail already has been done with student edition for ten months what is the purpose of doing trail again?
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Re: Buying SWX
EXACTLY!!!
Solidworks costs a pretty penny. So, for your protection, you need to contact the VAR and purchase it. No "click here to purchase"...no 4 year olds buying Solidworks on their parents credit card...no "Oh dang, I didn't really mean to click on that!".
CONTACT THE VAR...BUY.
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Re: Buying SWX
Telephone number is given in the website, but why websites do not have any access for transaction?
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Re: Buying SWX
Because that's how they choose to do their business.
Find a local VAR, visit their website & I'm sure there will be a button on it to "Get a Quote" as there is on mine. Then you can go from there.
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Re: Buying SWX
This one I did before, altogether I sent two emails. Today one week has passed away but no response. After that only I tried to search to find out is there any access for transaction in their webpage.
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Re: Buying SWX
Maha Nadarasa wrote:
This one I did before, altogether I sent two emails. Today one week has passed away but no response. After that only I tried to search to find out is there any access for transaction in their webpage.
You are contacting Javelin? Maybe Alin Vargatu can help...
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Re: Buying SWX
Maha, What country are you in? Javelin is a Canadian VAR. You need to contact a VAR that has offices in your country.
I did a Google search "buy solidworks" and got this page:
How to Buy SOLIDWORKS Software | SOLIDWORKS
That page has a Contact Us link:
From there you select your country to get a local VAR.
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Re: Buying SWX
I contacted other VAR in my area as well but no response. I come to know there is a postal code restriction for VAR to sell SWX.
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Re: Buying SWX
You are correct, VAR's do have regions. Some overlap in a region but many will not.
Since the VAR is not only the reseller but also the Support for SolidWorks, they want to be sure you get what you need for what you plan to do. If you get a package that does not include something you need and then call them for support they will not be able to help you and you will not be happy - but it you discuss with them - before you purchase - what your needs and expectations are then they will be able to tell you correctly what packages or add on's you need to do what you want. Then if you have problems they WILL be able to help you. Also if you purchase a bunch of features you don't need or won't use, but paid a lot of money for then you will not be happy either - talking with them first will get you what you need (or need now) and not what you don't need. They will be able to explain what the different packages or options do and don't do for what you need.
If you just ordered on some website and got the wrong thing you are stuck with it and it could cost you a lot more in the long run.
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Re: Buying SWX
It is not a sound policy of the company to restrict the VAR's regions. In this case subscribes are limited to fewer option, therefore competition between VAR’s are restricted, therefore subscribes can’t get a good service. My case is a good example.
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Re: Buying SWX
There are "regions". But you can buy from whatever VAR you want. It's a matter of how close you want to be for training/rollouts.
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Re: Buying SWX
Thanks for
Maha Nadarasa wrote:
This one I did before, altogether I sent two emails. Today one week has passed away but no response. After that only I tried to search to find out is there any access for transaction in their webpage.
Maha, thanks for raising this issue! Where are you located?
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Re: Buying SWX
I am in Canada. My search and contact is given below. Although telephone number is given in their websites. Problem is, if they are not responding to my email authenticity will become a big question.
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Re: Buying SWX
Maha Nadarasa wrote:
I am in Canada. My search and contact is given below. Although telephone number is given in their websites. Problem is, if they are not responding to my email authenticity will become a big question.
Thanks, Maha. I have talked to my colleagues and we started an investigation of our system, to figure out what went wrong in the communication chain.
Please accept my apologies. You will be contacted shortly.
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Re: Buying SWX
There is a javelin-tech branch in Manitoba as well. I contacted them they promptly replied with email and promised to send a quotation as soon as possible. But I am hesitating because it is not in my region. It is 2,269 km far away from my region.
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Re: Buying SWX
Maha Nadarasa wrote:
There is a javelin-tech branch in Manitoba as well. I contacted them they promptly replied with email and promised to send a quotation as soon as possible. But I am hesitating because it is not in my region. It is 2,269 km far away from my region.
Maha, please check your voicemail and emails. I hope we have your correct number on file, because I know attempts were made to contact you.
We could certainly have a discussion in regards to the distance between you and the physical office, and how this can be addressed for providing solutions to your problems. Not sure if this is the best place to host such a discussion, though. I do not think it is encouraged for the VARs to sell anything directly on this forum.
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Re: Buying SWX
Maha Nadarasa wrote:
There is a javelin-tech branch in Manitoba as well. I contacted them they promptly replied with email and promised to send a quotation as soon as possible. But I am hesitating because it is not in my region. It is 2,269 km far away from my region.
I am bit confused. The Javelin Headquarters are in the GTA, close to you. Do you plan to move to Manitoba?
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Re: Buying SWX
I contacted javelin-tech branch in Manitoba but in short while ago they send me a quotation which has a address in Ontario. It is confusing.
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Re: Buying SWX
Maha Nadarasa wrote:
I contacted javelin-tech branch in Manitoba but in short while ago they send me a quotation which has a address in Ontario. It is confusing.
Just curious, Maha. What were your reasons for contacting Manitoba, when you are located in Ontario?
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Re: Buying SWX
First I contacted Ontario office but no response then I contacted their Manitoba branch.
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Re: Buying SWX
Maha Nadarasa wrote:
First I contacted Ontario office but no response then I contacted their Manitoba branch.
Thanks for clarifying that. So, the quote came from the closest office to you.
Sorry for any misunderstanding. I am glad you got it.
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Re: Buying SWX
If inanimate thing confused you it is acceptable. If animated thing confused you it a cause for concern.
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Re: Buying SWX
Hi Maha,
Thank you for coming forward and bringing your concerns to our attention. We value your feedback.
In spite of our best efforts to reach you at the contact number that you provided, we have been unable to connect with you. We are eager to learn more about you, your career aspirations, and how Javelin and SolidWorks can help you achieve your objectives.
The reason there is no 'point and click' option to order SolidWorks online, from a business perspective, is that the goal is to engage in conversations which help you to maximize the value of your investment, and to ensure that the SolidWorks product you are purchasing is the right fit to achieve your goals.
I understand that you have had lengthy email correspondence with Colleen from our Winnipeg office and she has already reached out to you by email to provide a quotation. I have been copied on this email as well because I am the Account Manager responsible for your territory (Greater Toronto Area). I work directly out of our Oakville office and know the Scarborough area well, as I grew up just east of there in Ajax/Pickering. I welcome you to contact me directly, at your earliest convenience, so that we can have a conversation about how SolidWorks and Javelin can help you to get to the finish line faster.
I look forward to hearing from you.
Best regards,
Byron
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Re: Buying SWX
I am not such a rich person to use premium. SWX standard is the cheaper one and it is cheapest without subscription. I offer that one.
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Re: Buying SWX
I would read up on the new subscription policy before deciding not to get it. While I understand for some that is the only option or might be even the best option, the back fees if you ever need it may come back to bite you. For me personally if I wasn't confident in IT and a Super user I would consider it part of doing business and get the subscription. Might search the forum or start a new thread if there isn't one to get pros and cons from other users before making a decision.
Cheers,
Derek
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Re: Buying SWX
After purchasing and using it couple of months only you will better know pros and cons.
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Re: Buying SWX
Maha Nadarasa wrote:
Here was the email from Javelin.
Maha, it is a bit surprising seeing personal emails posted on a public forum.
Edited by Jim Wilkinson: I removed the image in the quote with the personal information.
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Re: Buying SWX
It is not only personal but also promotional. It was posted in that context. If you have objection, edited email is posted.
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Re: Buying SWX
Maha Nadarasa wrote:
It is not only personal but also promotional. It was posted in that context. If you have objection, edited email is posted.
I appreciate the good intention, Maha. While I like seeing my company promoted, this forum strictly forbids VARs doing business here. I would not like other VARs to have reasons to complain about this.
Thanks for your understanding.
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Re: Buying SWX
Though I agree that you should pay for support in using the program, I think it is wrong that you do not get the updates for free, as these are mainly bug fixes because the program was not written correctly in the first place.
Microsoft do not charge for the updates (bug fixes), can you imagine the outcry if they started too!
Meh!
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Re: Buying SWX
To prevent accidental purchasing and...the big reason...to insure that Solidworks is purchased through the proper VAR for your area so that the support you just paid for is as local and accessible as is possible for you.
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Re: Buying SWX
John Stoltzfus wrote:
Did you check www. youtube. com
Any constrictive advice is welcome.
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Re: Buying SWX
Maha,
Relax ... I think you take people's words seriously .. We're here to discuss/help about SW and have some laugh ...
Please don't be so sensitive and DO have some sense of humor ...
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Re: Buying SWX
Its because they want to sell you support that costs a lot of money!
You really do need this support BTW, even if you think you may be the best user ever.
You will get good advice, (most of the time!), other times you come here and get good advise. :-)
You will have someone to moan at when it doesn't work, (and it doesn't most of the time!)
You will get service packs that are a god send after the rubbish bug ridden first yearly releases sp0.0
You will have proof in email form that the reason you could not get the project finished was because Solid...works, doesn't!
Oh! and finally you will get some new flashy, bell ringing add-on, (normally yearly), that hasn't been programmed correctly and you get to be the beta tester! Woop!
Otherwise its a great package that just needs ONE and TWO...... (look for this in the forum if you don't already know).
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Re: Buying SWX
If only I had read my reply to Maha's post 14 year ago I would have gone with inventor!
Therefore I would have been constructive, instead I went with Solidworks, and became constrictive!
Haha!
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Re: Buying SWX
Peter Farnham wrote:
If only I had read my reply to Maha's post 14 year ago I would have gone with inventor!
Therefore I would have been constructive, instead I went with Solidworks, and became constrictive!
Haha!
NO, I used Inventor for a couple of years. Now I am back to a program I am much happier using, even if it gets buggy from time to time.
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Re: Buying SWX
Good to know that it is not just Solidworks, maybe I was lucky to have chosen solidworks instead then!, Jim
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Re: Buying SWX
I got an email from a VAR which is closed to my place so that I purchased from that VAR.
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Re: Buying SWX
Maha Nadarasa wrote:
I got an email from a VAR which is closed to my place so that I purchased from that VAR.
That makes a lot of sense, Maha! Good luck!
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