I'm hoping someone can help me. I installed 2016 on my computer. The program won't open at all. It just stays on the screen "verifying license". Should I try to reinstall the program? Is there something I can go in and fix to get this working again? I had to buy two last time to get my software to work so I expect I'll have to do the same maybe.
Thanks for your help.
Hello Lauren,
Can you post your computer specs? I'm not a hardware expert, but that may help someone else diagnose the problem (and this will also bump this up to the front). If nothing else, contact your VAR for help. And you said "I had to buy two last time". Two what, computers?
You state that you installed "2016" on your computer. I don't think SW2016" is officially available just yet except in PR1 (pre-release 1) version. If you mean "2015/2016 student" - what operating system are you using. Win 10 is not officially supported yet and has been causing some problems.
I am running on Windows 8. I had problems with the prior version 2014/2015 student edition and had to buy two copies of the software to get it operating. This version is 2015/2016 Student version.
I used this thread to build the computer. February 2013 Suggested Computer Specs
I just uninstalled the software. It acts like it is registering. Then when I try to open it up, it just stays on the screen "verifying license". When I look to see if I can register the software on line, I get a message that the serial number is invalid.
Thanks for any help.
I decided to buy another copy of the older version software that was working well. As student's our license expires every year and we are faced with having to load another copy. I'm practically on my own to try to figure this out because I can't even call anyone to help me. I think there is a problem with the software or that there is a disconnect with the license and my application as a student. I don't see any resolution other than paying for an additional copy of the 2014/2015 version.
Hello Lauren,
Can you post your computer specs? I'm not a hardware expert, but that may help someone else diagnose the problem (and this will also bump this up to the front). If nothing else, contact your VAR for help. And you said "I had to buy two last time". Two what, computers?