9 Replies Latest reply on Jan 8, 2014 11:22 AM by Jared Conway

Cannot open old project

Theo Linders Dec 20, 2013 3:37 AM

Hello

In our school we use the the student engineering kit SEK 2013-2014.

The students at home have the same version with equal functionality as in school

but today I encountered a serious problem.

A student loaded a model containing data of a flow analysis and at the moment

the results should be loading a message popped up saying:

Cannot open old project. Try to open the project in an older version of the product.

(see attachment).

Opening on another computer gave the same error.

Anybody an idea???

flow.jpg 32.9 KB

Re: Cannot open old project

Jared Conway Dec 20, 2013 8:59 AM (in response to Theo Linders)

What service pack are the 2 versions?

If it was saved in sp5 at school, it can't be opened in sp0 at home.

Generally edu is sp2 and is meant to stay there (not entitled to sps), but some admins update and this problem happens.
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- Re: Cannot open old project
  
  Theo Linders Dec 21, 2013 10:25 AM (in response to Jared Conway)
  
  In school we have the SP2.0 but i don't know yet what the installed SP with the student is.
  I always tell them to install the version on the provided ISO but during that installation it
  is possible to check for updates and install them.
  So i have to wait untill the student reads my email with that question.
  
  I do know he works on Windows 8.1 on an IMac but i presume that is no issue
  
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  - Re: Cannot open old project
    
    Jared Conway Dec 21, 2013 11:13 AM (in response to Theo Linders)
    
    Likely they are using a newer version. Updates are not available for edu licenses but if you really needed to, you could install if necessary. But that seems like a real endeavor. But at the same time having the student resetup the analysis will be a pain to. So I guess pick your poison.
    
    Imac, and 8.1 are both unsupported but won't be the cause of this issue.
    
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Re: Cannot open old project

Robert D. Dec 24, 2013 8:21 AM (in response to Theo Linders)

Try saving the project as a STEP file or IGES and reopen. That should do the trick.
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- Re: Cannot open old project
  
  Jared Conway Dec 24, 2013 10:03 AM (in response to Robert D.)
  
  Shouldn't need to so that. If they are ok with setting it up all over again, you can do it in he native file.
  
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Re: Cannot open old project

Theo Linders Jan 6, 2014 9:25 AM (in response to Theo Linders)

Hello again

First, best wishes for everyone!!

Well I found out that the student also installed the Student Engineering Kit 2013-2014 SP2.0
so identical to the version in our school. So service releases are not the problem.

The student has made another model and again we find the same problem that the 3D file opens
but the result files don't. I made several models and calculations atmy home computer and they
opened perfect so I start to think that there is an installationproblem or maybe an issue with windows 8????
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- Re: Cannot open old project
  
  Jared Conway Jan 6, 2014 11:18 AM (in response to Theo Linders)
  
  can you please get a screenshot from the student of the help > about solidworks screen and post one from yours as well
  
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  - Re: Cannot open old project
    
    Theo Linders Jan 8, 2014 2:15 AM (in response to Jared Conway)
    
    I found the solution and as suspected it had something to do with the servicepacks.
    On the schoolcomputers I installed the contents of the DVD as provided by our
    reseller (Academic Year 2013-2014. Sp2.0).
    This year our contract with the reseller changed into a Student Engineering Kit
    and when it was signed and approved I downloaded the software from the SolidWorks website
    but didn't realise that this downloaded version was not the same as the one on DVD.
    The downloaded version was 2013-2014 SP3.0
    
    So problem solved; thx everybody for their input
    
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    - Re: Cannot open old project
      
      Jared Conway Jan 8, 2014 11:22 AM (in response to Theo Linders)
      
      that would do it. glad you figured it out.
      
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