Can someone from SW verify one or both of these options will properly add a "vote" to an SPR?
1: go to KB in customer portal and search for SPR then select this option
2: go to Enhancement Requests in customer portal and search for SPR then select this option
The reason I ask is I've seen #2 talked about and I usually do option #1 (at direction from VAR). If that only will get me an email when it's fixed, I have some "voting" to do .
Thank you,
Paul
Hi Paul,
That's right. Either method will create will ultimately create a vote for the SPR.
One additional benefit of having your reseller involved with reporting the "bug" SPR is that it is possible to adjust prioritization of an existing SPR to your current business situation. For example, if we have an existing SPR logged but the impact is LOW but the actual impact to your company is HIGH, the SPR should be updated appropriately. This cannot be done if using the vote button shown in Option 1.
Regards,
Robbie