Can someone from SW verify one or both of these options will properly add a "vote" to an SPR?
1: go to KB in customer portal and search for SPR then select this option
2: go to Enhancement Requests in customer portal and search for SPR then select this option
The reason I ask is I've seen #2 talked about and I usually do option #1 (at direction from VAR). If that only will get me an email when it's fixed, I have some "voting" to do .
Thank you,
Paul
I use and recommend option 2 (save details and vote for this enhancement)
Deepak,
Interestingly when I look at "My SPRs" on my customer portal page, I see a list of those that I've done option 1 for, and many of them that are still "Open" I am unable to find in the option 2 method. Very confusing if you ask me... and that is why I'm asking for someone from SW to confirm the correct way... and while thinking about it.. how else should I know what I've already voted for without the use of the "My SPR" screen? Seems like that is keeping track of my "votes" just fine.
Paul
Wow that interesting. Can you put some SPR number here and let me try for them.
467882
234941
651103 <- implemented even
356742
The SPR which are actually enhancement request will only show up in enhancement search while all will show up in the SPR search.
So action 2 is valid for ERs but I'm not sure if action 1 is actually voting for SPRs or simply a notification request.
Right, that is what I'm getting at I guess. ERs turn into SPRs, bugs are SPRs also... but we can only vote for ERs (#2) and just get notified about SPRs (#1)? I would rather have the ability to vote for bug SPRs than vote for ER SPRs and I would rather just add my vote to ER SPRs using #1 since that is where I go to look for stuff when I'm having a problem, and sometimes find an SPR that is an ER SPR and think... oh, that would be nice... so I "vote" (I think anyway).
So......... still waiting to hear from SW people on this I guess........ chirp, chirp, chirp
bump
Hi Paul,
You raise an excellent question. Both options are similar and allow you to vote, but there are some differences. Option 1 applies to voting for SPRs for software issues / bugs and SPRs for enhancement requests which appear in search results of the Knowledge Base. Option 2 only applies to Enhancement Requests found within the Enhancement Request area of the Customer Portal where SPRs for software issues /bugs are filtered out. Both options provide email notifications.
While you may vote and receive notifications in option 1 for software issues, it is highly recommended that you still report issues through your Reseller’s Technical Support organization to ensure that the case reported accurately represents the actual problem you are experiencing.
When you go to the “My SPRs (Bugs)” area, the SPRs shown here are all the SPRs voted on with Option 1 (or submitted to Technical Support by your Reseller). The “My ERs (Enhancement Requests)” list displays enhancement SPRs submitted through the main Enhancement Request submission area.
I hope this is helpful.
Regards,
Robbie Liotta
Robbie,
Thank you for the explanation of some of the differences between the two options. I would like to just verify that you have said both of these options will ultimately vote for whatever SPR we are looking at? (ie: all my votes for SPRs ER or Bug using Option 1 are actually votes for the SPR)
Appreciate the info on this,
Paul
Hi Paul,
That's right. Either method will create will ultimately create a vote for the SPR.
One additional benefit of having your reseller involved with reporting the "bug" SPR is that it is possible to adjust prioritization of an existing SPR to your current business situation. For example, if we have an existing SPR logged but the impact is LOW but the actual impact to your company is HIGH, the SPR should be updated appropriately. This cannot be done if using the vote button shown in Option 1.
Regards,
Robbie
Hi Paul,
That's right. Either method will create will ultimately create a vote for the SPR.
One additional benefit of having your reseller involved with reporting the "bug" SPR is that it is possible to adjust prioritization of an existing SPR to your current business situation. For example, if we have an existing SPR logged but the impact is LOW but the actual impact to your company is HIGH, the SPR should be updated appropriately. This cannot be done if using the vote button shown in Option 1.
Regards,
Robbie