Greg Jankowski

Important notice for customers using PhotoWorks with 64-bit versions of SolidWorks 2009 SP5, 2010 SP1 or 2010 SP2

Discussion created by Greg Jankowski Employee on Jan 18, 2010
Latest reply on Feb 25, 2010 by Richard Remer
Important notice for customers using PhotoWorks with 64-bit versions of SolidWorks 2009 SP5, 2010 SP1 or 2010 SP2

SolidWorks 2009 SP5 (x64), SolidWorks 2010 SP1 (x64), and SolidWorks 2010 SP2 (x64) have been temporality removed from the SolidWorks Downloads pages due to the technical issue listed below.

An issue with PhotoWorks has been identified in 64-bit versions of SolidWorks 2009 SP5, SolidWorks 2010 SP1, and SolidWorks 2010 SP2 in which the SolidWorks installation, the operating system, program files and data files may become damaged or unrecoverable if the PhotoWorks add-in is enabled when SolidWorks is running and the SolidWorks process is already using more than 2GB of virtual memory.  These service packs have been removed from the web site as a precaution in order to prevent the risk of damage to customers’ systems under these circumstances.

This problem does not affect 32-bit versions of SolidWorks; hence all 32-bit Service Packs are still available for download. Furthermore, SolidWorks 2010 SP0 (x64) is not affected, nor are SolidWorks 2009 SP4.1 (x64) and earlier Service Packs of SolidWorks 2009. Please note also that this issue only pertains to enabling the PhotoWorks add-in and has no effect on the use of PhotoView 360 for renderings.

The issue is documented in Knowledge Base solution S-046282, included below for reference, which will be updated as more information is available. Immediate hot fixes are planned for each of these service pack versions, and will be released as soon as possible. SolidWorks 2009 SP5.1 and SolidWorks 2010 SP2.1 point release service packs are also being developed with a fix for this issue.

What should I do?
If you are using PhotoWorks on 64-bit versions of SolidWorks 2009 SP5, SolidWorks 2010 SP1 or 2010 SP2, we strongly advise waiting for the availability of these hot fixes or point release updates before any further use of PhotoWorks.


Knowledge Base Solution ID:S-046282
SolidWorks and operating system may become unstable after PhotoWorks add-in is enabled when SolidWorks processes are using more than 2GB of virtual memory. What may cause this?

Windows XP, Vista, Windows 7 (64 Bit only) operating systems:

SolidWorks and operating system may become unstable after PhotoWorks add-in is enabled when SolidWorks processes are using more than 2GB of virtual memory. An issue has been identified where SolidWorks and the Windows operating system may become unstable after enabling the PhotoWorks add-in within SolidWorks 2009 SP5 and SolidWorks 2010 SP1 or later. The issue has been reported to the development team as SPR# 535417. If using PhotoWorks, it is advised to enable the PhotoWorks add-in only after first opening a new SolidWorks session before any files are loaded.

A symptom that this issue may occur is if no PhotoWorks Toolbar or menu appears but the Render Manager tab remains shown. If you notice these symptoms, it is strongly advised to end the SolidWorks session with the “end process” selection from the processes tab of the Windows Task Manager.

Outcomes