Dear 3DEXPERIENCE platform users,
Please be aware that we will be upgrading the 3DEXPERIENCE platform to R2025x FD02 on April 26th & 27th,2025 *.
| Platform Impacted | Public Cloud 3DEXPERIENCE platform |
| How it Affects You | During this maintenance period there will be downtime on all services following the execution schedule below. Be sure to save your documents on the platform before the beginning of maintenance. |
| Regions affected by update |
|
Upgrade schedule* detailed by Region
EUROPE (UTC +2): 04:00 to 18:00 on Saturday, April 26th
INDIA (UTC +5.30): 07:30 to 21:30 on Saturday, April 26th
SINGAPORE / CHINA (UTC +8): 10:00 on Saturday, April 26th to 00:00 on Sunday, April 27th
KOREA / JAPAN (UTC +9): 11:00 on Saturday, April 26th to 01:00 on Sunday, April 27th
AUSTRALIA (UTC +10): 12:00 on Saturday, April 26th to 02:00 on Sunday, April 27th
US-EAST (UTC -4): 22:00 on Friday, April 25th to 12:00 on Saturday, April 26th
US-WEST (UTC -7): 19:00 on Friday, April 25th to 09:00 on Saturday, April 26th
*Please note that the completion time may be subject to change. Schedule updates will be available in the 3DEXPERIENCE platform SaaS Availability page.
Post Upgrade Actions
Explore our latest features by updating your Desktop apps and Open Apps.**
You have two weeks (until May 10th) to perform the update of your Desktop Apps.
Starting on May 11th, the update will be mandatory at Desktop Apps launch App.
Along with the Apps upgrade, a new version of the 3DEXPERIENCE Launcher will be made available.
Check out our list of prerequisites and upgrade guide
Connect to the 3DEXPERIENCE platform to access the latest functionality
To fully benefit from this new version in your daily activity, we encourage you to connect to the 3DEXPERIENCE platform as soon as the upgrade is completed.
Prepare for the upgrade
- Review the 3DEXPERIENCE platform on cloud upgrade guide here
- Discover what's new in 3DEXPERIENCE platform R2025x FD02 here
- Click here for Tips to improve native apps installation
- Verify that your system meets the Hardware & Software requirements of the 3DEXPERIENCE platform on cloud here
If you have any questions or troubles, please don't hesitate to contact us. We are available 24/7 and will be delighted to assist you!
**Desktop Apps and Open Apps (also known as 3DEXPERIENCE Connector apps) require an installation on your device. See the Installing/Uninstalling Desktop Apps Using the Compass from the Cloud of the User Assistance for more information.