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27 Posts authored by: Greg Jankowski Employee

We will be doing some maintenance and updates tentatively starting around 9pm EDT.

 

The site should be back online early Saturday morning.

The following are some key tips when creating or replying to a message in the forum.

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  1. Message Title- Create a clear, concise description of your message. This will help the gets others attention.
    Note: The other note here is create the message within the proper category. Placing a message in the wrong area will make it harder to get answers and comments.

  2. Mark as Question - By default a message is created as a questions. If you aren't asking a question, just uncheck the Mark this thread as a Question. You can change this setting up to 15 minutes after posting the message.

  3. Formatting- The rich text formatting controls are pretty standard with the exception of the Remove Formatting button which remove any formatting from the text. This can especially be an issue when pasting in from another source. Pasting content from another application (i.e., Microsoft Word) can be problematic.

  4. Images and Video - Inserting a file is different than attaching an attachment, Insert Video or Image will insert the object in-line meaning you will see a preview of the image. If the image is too big, a smaller image will show (see the image above). To show
  5. Links - Add links to other web pages by entering a URL or looking at your recent history within the Forums.
  6. Quotes - Add quotes from previous posts.
  7. Spell check- One of the key features is the ability to check your spelling before publish a discussion. Just click the button and the words not recognized will be displayed.
  8. Text area- This is the area in which you enter the discussion. You can also use the right mouse button to insert links, tables, and images.
  9. Change window size -
  10. Attach Files - You can attach files to your document for other to view as well.

  11. Tags - Add tags to help other find and categorize your discussions. You can add tags or select from Popular Tags.
Greg Jankowski

The "Your View" tab

Posted by Greg Jankowski Employee Dec 9, 2010

The purpose of the Your View tab is to give you a quick look at objects within the Forums that you created, commented, or are following.

 

The default Your View tab has been updated for that purpose.

 

To update the Your View tab:

 

1) Select Your View and click (personalize).

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2) Clcik Reset To Default. This will give you the update Your View page. Verify it's ok to reset the page, and publish the layout.

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We have just released an update to help address how to get into the forums easier via auto-fill. This is a browser option that will remember your login and and password (see notes & issues below). For a description of the other changes this week, see Forum update and Auto-Fill.

 

Notes & Known Issues:

  • IE 7/8 will not save the password. This is a browser related issue.
  • Enter (keyboard) does not default to select the “sign in” button for Chrome, Firefox, and Safari.
  • If you have any issues with the password (outside of IE), remove this site from the saved password list and try again.
  • If you still have issues, you may need to clear your browser and/or temporary file cache.

 

Browser Settings

The following will show how to setup your browser to auto-fill. The 1st step is changing, if it’s not already set, your browser settings to accept auto-fill. The 2nd part is to accept saving the password once you enter your username (email) and password.

 

Internet Explorer 7/8

Settings (IE8 shown)

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Save password

<Not available for IE>

 

 

Firefox 3.6

Settings

ff1.png

Save password

ff2.png

 

Safari 5.x

Settings

saf1.png

Save password

saf2.png

 

Google Chrome 5.x

Settings

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Save password

chrome2.png

 

We will continue to look into the known issues listed, continue to improve this experience, and provide an easier means to consistently get into the Forums. Thanks again for your patience.

The following items have been addressed during system maintenance on 7/6:

 

  1. Increased the timeout (4 hours).
  2. When on a post or page when not logged in, login does not return you to Home page.
  3. Direct URL links to private areas or content does not return you to Home page when you login.

 

Based on final testing and verification, we plan on rolling out auto-fill capabilities for all supported browsers later this week. We are still verifying specific IE issues and will publish a blog post describing the change and how to insure that auto-fill works consistently.

 

UPDATED 7/8
See Forum login update (auto-fill) for details on auto-fill.

 

We appreciate your patience as we work to address these issues.

Monday , April 19th the SolidWorks Forums will be down for maintenance and upgrades from 10pm EDT. We anticipate this  outage to last for approximately 2 hours.

 

I will be posting some "what’s new" notes in the blog when the system is back online outlining some of the minor site changes.

 

Also will be updating the known issues list as well.

 

There are difference ways to attach or embed files and images within a message. This tip will help describe the differences and how to use each.

 

Attach Files

This is one of the more common methods of providing others with additional information so they can answer your question. There is a 50 MB limit on attachments and no restriction on file type (see note below).

attach.png

To attach a file, just click Browse and select the desired file and click Open to attach the file.

 

Note:

  • If you are uploading a SolidWorks part, assembly, or drawing and do not Zip the file, it will be zipped automatically as the file is uploaded.
  • More than one file can be attached to a message, just repeat the process to attach another file.

 

 

Insert Image

Insert image is used to place an image within the message (see example below). This can be used to display the image so it is visible right in the message where you are discussing the issue.

 

There are three options; From your Computer (same process as Attach Files), Uploaded Images which allows you to re-use images already upload within that post, and From the Web where you can directly reference an image via URL. The From your Computer option is, by far, used most often.

image.png

 

Note:

  • Maximum file size is 2 MB.
  • Images larger then 450px wide or 600px tall will be scaled to fit.

 

 

Insert Link

Insert link allows for referencing a external URL or a items within the Community Forums. There are three optins; Web Address, All Content, and Browse History.

 

To link to an external web page (URL), click the Web address tab (default) and insert the URL.

link1.png

To link to an item within the Community Forum, you can search using the All Content tab.

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The Browse History button is useful is you have been to the desired page recently. Recent items are displayed and can be selected.

link3.png

 

 

Insert Video

Video can also be embedded within a message. You must use one of the video service listed and insert the URL or embed code.

video.png

Greg Jankowski

Need Help?

Posted by Greg Jankowski Employee Jul 30, 2009

The 1st thing you need to do to access all the features of the forums is to insure you have an account.

 

While you can read many of the discussions without logging in, you will not have access to all the features (i.e., search) within the forums and you will not be able to comment or create a discussion.

 

There are two types of accounts, one created with a SolidWorks password, and one without. Customers also may be entitled to additional services and features within this site if your serial has an active Subscription Service contract.

 

If you have a serial #, use that to create the account.

 

To create a new account:

  1. Visit the create a new account page.
  2. Do you have a SolidWorks Serial #?
    • Yes, enter your serial # in the serial # field.
    • No, just click the "I don't have a serial number" button.
  3. Complete the remaining steps of the process.
  4. Return to the Forum and login.

 

For account issues:

If you have any issues with accounts or access:

  1. Make sure you can login into the Customer Portal.
  2. If you still have account relates issues, email customercentersr@solidworks.com. Please include your account name and contact information.

 

For other issues:

If you have any other issues:

  1. Email customercentersr@solidworks.com. Include contact information and a detailed description of your issue.

 

Greg Jankowski

Survey and enhancements

Posted by Greg Jankowski Employee Jul 27, 2009

If you have not done so, here is the link to the forum survey.

https://forum.solidworks.com/message/109995

 

Here are the results so far:

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5 - Very satisfied 4 - Satisfied 3 - Neutral 2 - Dissatisfied 1 - Very dissatisfied

c4.png

 

 

5 - Must have 4 - I like it 3 - Neutral 2 - Don't like it 1 - Really don't like it

c5.png

 

We will also be placing links to the enhancements on the Know Issues/Enhancements document.

The specified item was not found.

 

We be adding documents to comment and rate each feature.

 

Your feedback and ideas have been helpful and are appreciated.

Your profile is the place where you can tell others users about yourself, what you work on, and put a picture of yourself for others to see.

 

Your profile has three items within the Actions menu:

actions.png

Edit profile - Edit the details shown in the your profile:

  • First Name, Lasrt Name, and Email cannot be edited and is defined by your Customer Portal Account.
  • Select your primary version of SolidWorks.
  • Other Software is a multi-select box (hold down the Ctrl key and select the other software you use.
  • Add a breif description of your hardware.

 

edit profile.png

 

 

Profile & Signatures - A difference on site from the old forums is that singatures are dynamic.The example below shows my profile displaying:

  • The version of SolidWorks I am using.
  • A breif description of my hardware.
  • You email if you have choosen to display it to others (this is off by default).
  • Your status (Member, Contributor, MVP, SolidWorks Employee).
  • Recent activity.
    profile.png


Change photo & avatar - Coming soon...

 

Edit Preferences - See Forum Tip - Turn of email notifications for details.

There are a number of different ways to watch what is important to you. Email notifications are turn

 

To change the default:

  1. Click Preferences from the Your Stuff pull-down in the userbar:
    prefs.png
  2. De-select the two email subscriptions at the bottom of the preferences area.
    email.png

 

There is also an Email Notification tab within your Profile that allows you turn off selected email notifcations.

 

notifications.png

Hope this helps. Next tip will be on watched items.

One of the downsides in having a very active community, is that there are too many new threads and comment showing up in the Recent Content or Popular content areas. There is a way to limit what you see if you don't follow one of the Categories or Sub-Categories.

 

 

Define the Categories that are important

 

The 1st part of this is customizing Your View to show only the Categories/Sub-Categories or Groups that you want to follow.

 

Just navigate to the Categories/Sub-Categories and click Follow this community (see yellow highlighted area under the Actions menu).

follow.jpg

 

Customize Your View

 

 

The 2nd part of this is customizing Your View to only show the things you are following.

 

Here are the steps:

  1. Login

  2. Click Your View and Personalize
    personalize.jpg

  3. Select the Your Followed Places in to limit the Recent Content to only categories or groups you are following. You can also set this to just one Category or Sub-Category by selecting an items from the Communities pull-down.recent_content.jpg