1 2 Previous Next

General

21 Posts authored by: Robbie Liotta Employee

This edition of SolidWorks Support News covers the most common questions and issues by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

1. My.SolidWorks is now available!

My.SolidWorks is a new community experience that helps you connect, discover and share everything SolidWorks. My.SolidWorks can be accessed by anyone at http://my.solidworks.com.

 

2) SolidWorks 2013 SP3 is available for download from the Customer Portal as of April 10th, 2013.

 

3) S-062340 - What can cause one of the following license errors to display when starting up SolidWorks Composer, "Cannot find license file" or "No such feature exists"?

 

The "Cannot find license file" error can be seen on machines that have never had a SolidWorks product activated.


The "No such feature exists" error can be seen on machines that already have a SolidWorks product activated, or that had a SolidWorks product activated at one time

Some known reasons for this are:

- You've installed without entering a SolidWorks Composer serial number. Uninstall and reinstall Composer WITH a serial number to resolve this.

- You've installed with an SNL serial number, but have not specified an SNL server to connect to. Use the client-side SNL manager to add a proper SNL server (Start > All Programs > SolidWorks 2013 > SolidWorks Composer 2013 > SolidWorks Tools > SolidNetWork License Manager)

 

4) S-062526 - How does Enterprise PDM handle Windows user login where same user exist in multiple locations (for example as both a local and as a domain user)?

 

When using Windows login type in an Enterprise PDM file vault it is only the Windows login name (profile name) that is stored in the file vault database. The user password is managed by the Windows server, either the local Windows server hosting the archive server service or the Windows Active Directory server. The domain tag is also not part of the username in the file vault.

 

This means that in order to log in to a file vault, the Windows login name must match the name of the user in the vault and the Windows server must accept the credentials.
The login name must also exist as an explicitly added user or part of a local or domain group added to the Windows login settings on the archive server.

 

In most cases, the Windows user will only exist in one location (either as local user on the archive server or as user on AD server). Entering the login name and password will log you in to the vault.

 

If the same user login exists on both the local server and on the Active Directory server, EPDM will try to log in with the local user credentials first before trying the AD credentials.  That means that if the passwords differ, it is possible that the user ends up logging in with a seemingly “old” password because the local account is used primarily. Same could happen if the user login exists in multiple domains that the archive server has access to.

The archive server will store which domain or system name the most recent successful login was using in the vault registry key "UserCache".   See example in attached PDF.

 

5) S-062414 - Why do I get an error showing "Error reading the file c:\xxx\export.cex" when trying to import or open an Enterprise PDM export file (.cex) in the administration tool?

 

The most likely reason is that you are trying to import at .cex file that was exported in a newer major version of Enterprise PDM. For example the export file was created in Enterprise PDM 2013 SP2 and you are trying to open it with a client running Enterprise PDM 2012 SP4.

The .cex format is in most cases not forwards compatible, meaning that you cannot import a file created with a newer major version of EPDM.  It should however be possible to import .cex files created with older versions.  Export files created with different service packs of same major version should be compatible (for example EPDM 2012 SP5 .cex imported to a 2012 SP3 setup).

If you are sure that the versions are compatible, and you still get an error opening the .cex file, the file is likely bad. Try getting a new export file from the source system.

 

  

New Knowledge Base Articles:

 

1) S-062477 - Why is it that the "Delayed in State" workflow notifications do not generate when using a non-english language Enterprise PDM 2013 file vault?

 

Problem:
Enterprise PDM 2013 introduces a new type of workflow notification that can be assigned on states to send a reminder notification to a recipient if a file has been in a state for longer than a specified number of days.

 

When using a file vault created with English language, the delayed in state notification will generate for files that have triggered the notification.

 

DelayedInStateNotification_English.jpg

 

If using a file vault created with a language other than English, the workflow delay notifications will not generate, even if files have been in the state for longer than specified number of days.

Cause:
This could happen when the file vault is missing the proper notification templates to generate the delayed in state notification from.
When a  file vault is created, or upgraded, the default notification template from c:\program files\solidworks enterprise pdm will be imported to the vault database. The notification template is named NotificationMsgTemplate_XX.csv where XX represents the language..

 

In an English language vault using Enterprise 2013 there should be 23 notification templates. You can see this by viewing the database table “NotificationMsgTemplate”. Types 700, 701 and 702 are used for workflow delay notifications.

 

In a file vault created or upgraded with a non-English language however, the localized notification template files are missing the correct workflow delay notifications. The NotificationMsgTemplate table will only contain 20 templates (Type 700, 701 and 702 are missing).

This problem is affecting Enterprise PDM 2013 SP0-SP2 and is reported under SPR 695477.

Another symptom of this problem is that the Task success notification in a non-english language file vault may show parts of the delayed in state notification in the bottom of the notification.

 

TaskNotification_German.jpg

Workaround:
To correct the problem in a non-English EPDM 2013 SP0-SP2 file vault you need to import the fixed notification templates that contains the missing notification types.  See details in attached zip within KB Solution S-062477.

 

2) S-062366 - Why can I not use face selections as reference geometry when defining loads in SimulationXpress?

 

In SimulationXpress you can only select planes as reference geometry, not faces.

 

 

3) S-062627 - Does the Augmented Reality (AR) functionality within eDrawings Viewer for iPad work on the first generation iPad?

The first generation iPad is not suitable for the usage of the Augmented Reality in eDrawings App due to the lack of cameras.

 

Note: For additional information on the augmented reality functionality, see http://blogs.solidworks.com/solidworksblog/2013/02/augmented-reality-in-edrawings.html

 

 

4) S-062687 -What can cause the dimension value of an entity in a DWG to be less precise (not exactly the same) as the dimension value to the same entity in SolidWorks after exporting to DWG?

 

In order to obtain the exact precision, please increase the image resolution of the drawing and referenced component document to high before exporting to DWG.

1) Open Part
2) Go to Tools, Options, Document Properties, Image Quality
3) Increase the "Shaded and Draft quality HLR/HLV resolution" and "Wireframe and High Quality HLR/HLV resolution" to high.
4) Press Ctrl-Q
5)  Open Drawing and repeat steps 2-4
6) Export

 

Image quality settings.png

 

If increasing the image resolution in the drawing and referenced component does not resolve the issue, please report this to your local SolidWorks Reseller.

 

 

5) S-062654 -Why do some symbols have red dots on connections?

 

The difference has to do with what options are set for each symbol's property.

Select a symbol to edit from the Symbol Library and click the symbol name to see the symbol properties listed below it.  Under Options, there is a check box item 'Display connection points:'.  If it is checked, the symbol will show the red dots.  If it is unchecked, it will not. 

 

6) S-062346 - Can you edit the size of symbols in Electrical 2D?

 

Yes.   Both existing symbols in the symbol library as well as imported custom symbols can be scaled through the symbol manager.

1. From the symbols manager (found under the library tab of the Ribbon Menu), right click the symbol that needs to be edited and select open

2. In the graphics zone, select the symbol from top left to bottom right

3. From the Ribbon Menu, select the drawing tab

4. Select Scale from the Edit section

5. Follow the prompts in the Side Panel to choose base point coordinates

6. Next enter the desired scale factor and use the check box option to include or exclude the attributes in the scale

 

 

Thanks for reading this edition of SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month's edition of SolidWorks Support News covers the most common questions and issues by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

 

1) SolidWorks World 2013

 

On behalf of the entire SolidWorks Support team, it was great meeting everyone visiting the Technical Support booth and attending all the sessions throughout the week at SolidWorks World 2013 in Orlando, FL. This year's SolidWorks World was once again an excellent opportunity to meet SolidWorks users from all over the world and exchange knowledge.

 

For those unable to attend, video highlights from each day of the general sessions available on the SolidWorks YouTube channel. If you have not checked out the various recaps on the SolidWorks Blog, do check them out. 

 

This year's CAD Admin Bootcamp session highlighted several areas commonly discussed in Tech Support, such as available technical resources, computer hardware and networks, installation, administration, data management, and troubleshooting issues. The new CAD Admin Dashboard available in SolidWorks 2013 was discussed along with My.SolidWorks, a new way to access the wealth of knowlegdge available throughout the SolidWorks Community.

 

If we did not have a chance to see you this year, we hope to see you next year at SolidWorks World 2014 in San Diego.

 

SWWorld3_1.jpg

 

2) Where can I find more information about My.SolidWorks?

The My.SolidWorks Beta (at time of this writing) is available at http://my.solidworks.com/. A list of some of the top frequently asked questions have been published on the SolidWorks Blog.

 

 

3) S-061886 - Is it possible to use a network license of SolidWorks Electrical 3D while using a Stand-alone license of SolidWorks?

No, this is not a licensing combination that is supported. SolidWorks Electrical 3D is an Add-in license for SolidWorks and will therefore only be able to use the same license type (stand-alone or SNL) as the SolidWorks license to which it is linked.

 

 

4) S-061851 What can cause the following error when running Solidworks Electrical "Cannot connect to database, please verify connection parameters"?

This error can occur if the SQL Server service is not running on the machine:
-Start->Right-click on Computer->Manage
-Services and Applications->Services->Right-click SQL Server (<Instance name>)->Start
-Retry SolidWorks Electrical

** <instance name> is set to TEW_SQLEXPRESS by default **

 

5) S-061850 What can cause the following error when running Solidworks Electrical "Unable to connect to collaborative server. Check if its address is valid and if the server is started"?

 

This error can occur if the Collaborative server service is not running:

-Start->Right-click on Computer->Manage

-Services and Applications->Services->SolidWorks Electrical Collaborative Server <Version #>

-Right-click->Start

-Retry SolidWorks Electrical

 

6) S-061605 - Why does the PhotoView 360 Final Render or Preview Render window disappear immediately after it is launched?

 

This can occur if the "Bonjour" service has been uninstalled. Check to see if it is listed as a running service from Control Panel -> Administrative Tools -> Services.

If it is not present, it can be reinstalled from the prerequisites subfolder (called 'prereqs') within the SolidWorks download folder or on the DVD.

 

7) S-061670 - What can cause the error ‘Could not parse one of the replication schedule strings found in registry’ followed by ‘The Archive Server connection socket could not send data’?

 

The above error is caused when a replication schedule on an archive server is incorrectly changed to be invalid.  The server tries to load the replication schedule and fails, causing a socket timeout error.  This can also lead to all users not being able to login to the vault.

To fix the issue please check all replication schedules to ensure no invalid times or entries have been entered, if an invalid time has been entered correct this and restart the service.

 

 

New Knowledge Base Articles:

 

1) S-061756 - Can Sheet Metal Properties (like thickness, body area, bend allowance, bend radius, bounding box area, etc) be added to a drawing Bill Of Material (BOM) table column?

 

Sheet metal properties can be added to a BOM's table column. To add those properties do the following:

1) Insert a Bill of Materials (BOM) into the drawing.
2) Right Mouse Button (RMB) click on the table column header, select "Insert", Column Right or Left.
3) Select "Cutlist Properties" under "Column Type"
3) Select the desired sheet metal property under "Property name:"

 

2) S-061737 - How do you debug the Advanced task script macro during runtime in the default Enterprise PDM Convert or Print SolidWorks task?

 

The default Print and Convert SolidWorks task add-in (SWTaskAddin) in Enterprise PDM is an add-in that is designed to open files in SolidWorks and then carry out a save as (i.e. convert) or print operation.  The actual saving or printing is handled by a SolidWorks VBA macro using the script found in the advanced script setting of the task.

This macro script contains various variables that are replaced at runtime when the task is executed, for example replacing parts of the script with the name of the file converting and the various options defined in the task.

It is possible to make changes to the macro script to make the task behave differently, for example adding functionality to the default behavior.  However in order to test the changes and help debug problems in the script you need a way to capture the evaluated script as it is executed by the task.

To do that you can add a debug.assert breakpoint in the script (see KB solution S-044610) and then copy the evaluated script when the VBA editor shows up during the task execution. The evaluated script can then be added to a new macro in order to step through the code and debug it.   All the various task driven variables would be evaluated in the script so you can repeatedly test the macro until you correct the issue.

Note that once you have debugged the macro script in its evaluated form and plan on adding those changes to the advanced script, you should not copy the complete evaluated macro script as it would now contain hardcoded evaluated values.  Instead implement the appropriate changes to the script under the advanced script settings in the appropriate task.

Attached screenrecordings show how you can capture the default print or convert task script at runtime.

 

3) S-061565 - How is radiation emitted from a semi-transparent material?

The Absorption coefficient for a material can be defined in the material database for solids. It is used to “emit” the radiation. Radiation is emitted from the volume of the semi-transparent body, not from its surfaces. At the interface between two absorptive (semi-transparent) solids or between an absorptive solid and a fluid the incident radiation changes its direction in accordance with the Snell’s law (please see “technicalreference.pdf” 1-24 to 1-25 for reference).

The “technicalreference.pdf” can be found in the following directory.

C:\Program Files\SolidWorks Corp\SolidWorks Flow Simulation\lang\english\Docs

 

4) S-061693 - Why can't I select a plane for my orthotropic material?

You can only select and/or edit orthotropic materials if you have Simulation active and are opening the Material dialog box from a Simulation study (and not from the FeatureManager).

 

5) S-061849 - Is it possible to create custom Ducts and Rails for SolidWorks Electrical where the length can be updated using the "Change length of "Rail" or "Duct"" option?

 

Yes, please see the steps shown in KB S-061849.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month's edition of SolidWorks Support News covers the most common questions and issues by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

1. Updated Antivirus test results for installing SolidWorks 2013

When installing SolidWorks 2013, it should not be necessary to turn off or disable your anti-virus system if the anti virus system you are using is one which listed on the SolidWorks Anti-Virus test page, which has been updated for SolidWorks 2013. 

 

It’s worth noting that some of the previously listed Anti-virus systems are no longer supported and this new list contains the only tested and supported systems.

 

The Anti-Virus test result page is accessible at: http://www.solidworks.com/sw/support/AntiVirus_SW.html

 

2.  S-061519 - Running any study in SolidWorks SimulationXpress 2013 SP1 (SimXpress) gives a 'Study Failed' error, sometimes followed by a SolidWorks crash. SimulationXpress 2013 SP0 did not have this issue. Is there a solution for SP1?

 

This issue has been identified in SPR 682053 - "SimulationXpress cannot solve anything in 2013 SP1 if full version of Simulation is not installed - 'Study Failed' message (2013 SP0 works ok)"

 

Please search for this SPR in the SolidWorks Knowledge Base (KB) and select to be notified when the SPR has been resolved.

For users who have upgraded to SolidWorks 2013 SP1 and do not wish to revert back to 2013 SP0 (where this issue is not present), there is a relatively easy solution available. The steps are outlined below, and a more detailed PDF with screenshots as well is included in the Knowledge Base Solution.

 

1) Run the SolidWorks 2013 SP1 Installation Manager (for instance by going to Control Panel > Programs > Programs and Features > SolidWorks 2013 SP01 > Change)
2) Select the 'Modify the individual installation (on this computer)' option
3) On the 'Serial Number' section of the Installation Manager, do not make any changes, just click the Next button (IMPORTANT: Do NOT enable the SolidWorks Simulation serial number checkbox!)
4) In the 'Product Select' section, click on the 'Select different packages or products' link and in the 'Select the package you want to show' window that appears, enable the 'Also show products that are not part of this package' checkbox, then click OK
5) The Product Selection list will now have additional options - select the checkbox next to 'SolidWorks Simulation' and click Next
6) The 'Summary' section should now show 'SolidWorks Simulation' in the 'Products to Add' area - click the 'Download and Modify' button
7) Upon completion of downloading, extraction, and installation, SimulationXpress 2013 SP1 should now function correctly

NOTE: Do not attempt to load the Simulation add-in after installation since you will get license errors. To use SimulationXpress, just go to Tools > SimulationXpress as you would normally.

 

If for some reason you are unable to download install the full version of Simulation 2013 SP1, please consider reverting to SolidWorks 2013 SP0 until SPR 682053 is resolved. As mentioned before, you can track the SPR status using the Knowledge Base through the Customer Portal.

 

3. SolidWorks World 2013 - SolidWorks World is fast approaching in January. SolidWorks Technical Support will have staff present at the SolidWorks Booth at the Partner Pavillion throughout the week. If you are attending this year, stop on by and say hello. We would love to meet you.

 

4.S-061541 - What is the purpose of the global/part (Sheet Metal Folder) bend allowance if this does not affect in any way the body bend allowance?

 

In SolidWorks 2013, the Bend Allowance displayed when editing the Sheet Metal Folder feature (uppermost sheet metal feature) is fully independent. There is no link between the this parameter and the body bend allowance (the one displayed when the sheet metal feature is edited).  This means that the global/part sheet metal feature bend allowance only used for setting the next created body bend allowance default value.

 

5. S-061447 - Is there a way to configure an Enterprise PDM datacard so that the tab functionality in the explorer will work normally?

 

Yes, this can be achieved by not having any images on the section of the datacard where you wish to use the tab functionality, i.e. by moving any images off that section of datacard as illustrated in the example below:

 

- create two folders 'A' and 'B' in vault
- import the attached datacards, 'Generic_SolidWorks Part Card' and 'images moved_SolidWorks Part Card' and save them to the above folder 'A' and folder 'B' respectively
- add a SW part file in each folder and leave them checked out
- in folder 'A' select the part and and click in the 'Number' field of the datacard
- then use the 'tab' key to tab through the datacard fields - this stops to work on the 'Type >> 'Built'  radio button
- then repeat the above steps in folder 'B'
- it can be seen that the tab functionality can be used normally and repeatedly

 

The only difference between the 2 datacards is that the 2 icon images (SW and SW part) have been moved off the tab properties frame of the 'images moved_SolidWorks Part Card'

 

Further details are available within Solution S-061447.

  

 

 

New Knowledge Base Articles:

 

1) S-060975 - Can you explain the concept of sheet metal body (local parameters) and the global/part parameters that was implemented in SolidWorks 2013?

 

The body sheet metal feature, has the thickness and bend radius option "Override default parameters". This is checked by default. This means that to change a body thickness, you must edit the specified body sheet metal feature. However, if this option were unchecked by the user, then the body's thickness will be controlled by the global thickness parameter.

Other sheet metal parameters, such as bend allowances, don't have the "Override default parameters" option. Therefore, the global/part sheet metal Bend Allowance parameter only controls the default parameter of a newly created body. However, after the body is created there will be no dependency between the global and body bend allowance parameter.

 

 

2) S-060084 - Why should users use caution when using "Link to Thickness" when working in multi body sheet metal?

 

The cut-extrude "link to thickness" option when applied to multibody sheet metal means that the cut-extrude depth will be applied to the default part thickness, not to the thickness of the body in which the cut extrude is applied.

In sheet metal the thickness of the part is based on the thickness of the first created body and this is the depth of the cut-extrude with link to thickness option

 

 

3) S-060801 - When working with multibody sheet metal, is it better to use the "link to thickness" option or "up-to-next" when creating cut-extrude features?

 

When working with cut-extrude features in sheet metal, and if the objective is to cut through the body, the option "up-to-next" is probably easier. This is particularly true if the part's bodies have different thicknesses.

 

However, it is possible to use the cut-extrude "Link to thickness" option in a multibody part with different bodies' thicknesses.

 

Assume you have a part with 2 sheet metal bodies and each body have a 2 and 3 mm in thickness respectively. Also assume that editing these bodies sheet metal features show the option "Override default parameters" checked. Because the option "Link to Thickness" means "Link to (Part) Thickness" we need to make the part thickness equal or larger that any of the existing bodies' thicknesses. Hence we must edit the global/Part sheet metal folder feature and set the "Part" thickness to 3 mm or larger.

 

Now, when a cut-extrude with "Link to Thickness" checked is created the cut-extrude will cut through the body thickness.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month's edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:


1. S-060899 - Are API add-ins compiled for .Net framework 4.0 in Visual Studio 2010 supported in Enterprise PDM 2013?

 

Yes. Starting with Enterprise PDM 2013 it is possible to load API add-ins compiled for .Net framework 4.0 using Visual Studio 2010 or higher.   Note that EPDM 2012 and older does not support .Net 4 add-ins (See KB solution S-049112).

 

For additional information on recommended settings when compiling a Visual Basic (VB) .Net project for 4.0, refer to KB Solution S-060899.

 

2. S-061038 - How can a Reference Geometry Point (for use in creating a Coordinate System for instance) be created at the intersection of an axis and a face of a solid or surface body?

 

Here is one approach:

1) Create a 3D sketch and place a Sketch Point anywhere in the model
2) Add a coincident relation between the Sketch Point and the desired axis
3) Add another relation between the Sketch Point and the desired face (typically using the "On Surface" relation)
4) Exit the sketch and go to Insert > Reference Geometry > Point
5) Select the Sketch Point and the face, and using the "Projection" option in the Reference Geometry feature, you will create a Reference Point at the exact location where the original axis intersects the desired face

Please note that you can then hide the 3D Sketch if desired so that the Sketch Point and the Reference Point do not overlap in the graphics area.

A simple single part example with a non-planar face is attached to KB Solution S-061038

 

3. S-061070 - What is the significance of the Gate size value in SolidWorks Plastics?

 

For shell meshes, the gate size has no effect on analysis, so in this case the size of the gate itself can be ignored- only the gate placement matters.

For solid meshes, the gate size is used to determine the faces that are selected (elements inside the gate diameter will be selected). It is just a tool to more easily select the faces used for a gate.

The actual number that the user is presented with by default is based on the size of the bounding box of the part.

To take into account the effect of the physical gate size on the plastic flow, it is necessary to use runner design tools.

 

4. S-061066 - Is it possible to get the total mass property of the weld beads defined in a model?

 

Yes, this is a new functionality available from SW 2013. To read the total weld beads mass:

- Tools > Mass Properties > check ‘Show weld bead mass’.

- Notice the ‘Total weld mass’ will be written within the mass properties of the part

(notice: the ‘Total weld mass’ is not summed to the ‘Mass’ of the model)

 

5. S-060859 - What are the common reasons I cannot access or view user data in the CAD Admin Dashboard tool?

 

Please consider the following requirements for using the CAD Admin Dashboard tool:

 

1. Use the correct version of SolidWork
- The tool supports SolidWorks 2013 SP0.0 and later. Data for systems with older versions installed will not appear in the tool.

 

2. An active Support Subscription is required.
- If you experience “Error on login” messages you may need to re-register your SolidWorks product in the Customer Portal and then re-activate SolidWorks on your users system. This will refresh our database and allow access to the tool again.


3. Allow HTTP traffic through your firewall and, if using one, check your proxy server settings
- The tool uses standard and secure HTTP and HTTPS ports 80 & 443. If using a proxy server make sure it is not blocking any solidworks.com domains.


4. SolidWorks Performance feedback must be enabled
- Data used by the CAD Admin Dashboard tool is collected via the SolidWorks Performance log file. This is stored on your PC and is sent periodically to our secure servers for analysis. For this to happen look in System Options -> General and enable participation in the SolidWorks Customer Experience Improvement Program.


5. Resellers cannot view customer data
- This is something that is under consideration via an Enhancement Request SPR# 656963. At this time it is not possible and users can only see data from their own environments.

 

 

New Knowledge Base Articles:

 

1. S-060858 - Which firewall ports do I need to keep open to allow the Cad Admin Dashboard tool to work properly?

 

The Cad Admin Dashboard tool uses the standard HTTP and HTTPS ports which are numbers 80 and 443 respectively.

In general, if you have functioning access to the internet through a web browser for both standard and secure HTTP traffic, the Dashboard tool should work fine.

Problems can occur when using a proxy server to access the internet. If the solidworks.com domains are blocked by a proxy you will need to change the settings before you can use the CAD Admin Dashboard tool successfully.

 

2. S-061145 - Is it possible to avoid beam projection problems when bonding beams with shell to solid faces?

 

Bonding beams to surfaces in axial direction can sometimes be challenging. Consider the example of a sheet metal part, reinforced by a weldment frame. Meshing and bonding this assembly with shell and beam elements can often lead to the following error message:

 

“As beam/joint cannot be projected on the selected surface for following contact(s), analysis may fail…”

 

This happens if the beams natural axis cannot be projected to the selected shell/solid surface, because the surface is not large enough. Please see the image below where the shell and the beams natural axis can be seen. There is a gap between the two. The projection is perpendicular to the selected surface (orange face) and cannot be achieved in case of shell mesh. Note that with shells it is not possible to select the shell thickness face even if sheet metals are used. Such a selection would only be possible if solid elements are used to mesh the sheet metal part, which is often unfeasible due to computational reasons.   

 

Image1.png

 

The workaround would be to increase the size of the shell/solid slightly in order to achieve a successful projection. Please see picture below where the sheet metal size has been extended. Shell and beam element are highly idealised elements and the geometric corruption due to this modification can often be tolerated without significant loss of accuracy.

 

Image2.png

 

Another workaround would be to mesh the beam also with shell elements. For example by using the “Define Shell by Selected Surfaces” option (available by RMC a body in the simulation design tree). Please also see S-028999 for more information.

 

3. S-061353 - Is there a way to store both shell and solid mesh data in the same file when using Solidworks Plastics?

 

Yes, to do this you need to use separate configurations and turn on the following options  option:

-SolidWorks Plastics->Help->Settings->SolidWorks Configuration Integration

-Create separate Mesh / Results in each configuration and then change SolidWorks Confiurations.

-When you change SolidWorks Configurations, you will see one msg box: "Configuration has changed. Do you want to reload the SolidWorks Plastics project?" -> click Yes.

 

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month's edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

1. SolidWorks 2013 is now available for download from the Customer Portal

 

The SolidWorks 2013 64 bit version introduces support for Windows 8.

 

Note that SolidWorks 2013 will NOT install on Windows XP.  If you are currently using Windows XP but plan to start using SolidWorks 2013 soon, please go to S-059626 or click here to access additional information on moving to Windows 7.

 

2. S-060447 - What is the workflow for using the CAD Administrator Dashboard introduced in SolidWork 2013?

 

To access the CAD Administrator Dashboard, simply log onto the Customer Portal with the account associated with your serial number. Once logged in, click on the link for the CAD Admin Dashboard found under ‘References’.

 

3.S-060414 - Can SolidWorks 2013 files be opened in SolidWorks 2012?

 

Yes, For customers that are active on subscription services, SolidWorks 2013 Parts and Assemblies can be opened in SolidWorks 2012 SP5 only and with certain limitations. Future version files appear in read-only mode when opened in the previous release. However, once you upgrade to the next version of SolidWorks, all the FeatureManager design tree data is available.

 

Further details are available in S-060414.

 

4.  S-060131 - Why is the Part Reviewer missing from the tools> add-in list in SolidWorks 2013?

 

The Part Review has been moved to a new location within the main Tools menu.

 

 

New Knowledge Base Articles:

 

1. S-059756 - What causes a message that says 'SolidWorks is not supported on the Windows XP operating system and will not be installed' even when installing on a supported operating system?

 

This error is seen when going through the Customer Portal to install the latest release of SolidWorks and has chosen to run the Installation Manager when given the prompt to Run or Save the downloaded Installation Manager files. In this case the Installation Manager runs from the Temporary Internet Files on the user's machine and will not be able to detect the operating system properly. Please choose 'Save' when downloading the Installation Manager to resolve this issue.

 

2. S-059756 - What causes a message that says 'SolidWorks is not supported on the Windows XP operating system and will not be installed' even when installing on a supported operating system?

 

This error is seen when going through the Customer Portal to install the latest release of SolidWorks and has chosen to run the Installation Manager when given the prompt to Run or Save the downloaded Installation Manager files. In this case the Installation Manager runs from the Temporary Internet Files on the user's machine and will not be able to detect the operating system properly. Please choose 'Save' when downloading the Installation Manager to resolve this issue.

 

3. S-060420 - Can a design table be used to configure materials of parts?

 

Yes, in SolidWorks 2013 onward, using the new design table functionality, materials can be assigned to single and multi body parts per configuration.

The column header uses this syntax:


For a part: $LIBRARY:MATERIAL@part_name
For a body in a multibody part: $LIBRARY:MATERIAL@body_name@part_name

 

The column header uses this syntax:
For a part: $LIBRARY:MATERIAL@part_name
For a body in a multibody part: $LIBRARY:MATERIAL@body_name@part_name

 

4. S-060643 Can SolidWorks Plastics simulate Gas-Injection molding?

 

Yes, SolidWorks Plastics can simulate gas injection molding.
To do so, you have to activate the Co-Injection option from the Flow Settings. If the second selected material is gas (Nitrogen), then the injection process becomes gas-assisted injection.


Nitrogen can be selected from the Polymer dialog box:
1. Click the Set Coinjection button
2. From the drop down menu, select 2nd
3. In the Plastic Databank tab, select the GAS category and the Nitrogen material

This feature is supported only with a Solid mesh.

 

5. S-060778 - What causes scheduled replication to seemingly start but not actually replicate any files and the number of files to replicate remains the same after every replication session when using Enterprise PDM 2012?

 

If you are using Enterprise PDM 2012 SP0-SP4 there is a known issue that can cause scheduled replication to not process files in some replicated environments.

In some cases when a scheduled replication is requesting a list of files to replicate from the database based on the replication schema settings, the list can contain duplicate records for some of the files. This could then lead to the replication job not completing and also cause the archive server service to "hang" on files it was processing causing on demand replication to fail on those files. Restarting the archive server service would release the locks and things would run fine until next scheduled replication when same duplicate entries are returned and files fail to process.

 

This can happen if a file is shared in the vault and both shared instances are part of the scheduled replication.

 

The following symptoms would indicate that you are affected by this problem:

  • The archive server log on the target server (where replication schedule is run) will show that replication starts on the scheduled interval with a "there are x files that needs to replicate" entry. But the number of files remains the same and there are no apparent errors after the entry.
  • After a scheduled replication has run, using on demand replication on files that were part of the schema could hang on client with 'getting latest version of file' message showing but not finishing. Restarting the archive server service on the server client is attached to allow replicating the file .

 

This problem is specific to Enterprise PDM 2012 SP0-SP4 and reported under SPR 667899.  It did not affect earlier versions and if you are experiencing similar symptoms as above with an earlier version you need to further troubleshoot replication.

 

Workaround:

  • The problem is corrected in Enterprise PDM 2012 SP5.
  • For earlier versions, please apply appropriate hot fix from the attachments within S-060778.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month's edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

1. SolidWorks 2013 is almost here!

The Beta Program is winding down.  Visit the 2013 Beta site and click "Join Now" to keep updated on the latest Beta News. Participating in the 2013 Beta Program is an excellent opportunity to learn about the new functionality and how it can help your design process before SolidWorks 2013 is released. If you have any questions please email us at beta@solidworks.com

 

2. SolidWorks 2013 and Windows XP

Just a reminder that SolidWorks 2013 will NOT install on Windows XP. Please take note of this prior to installing SolidWorks 2013 when it is released. For more information, go to S-059626 or click here to access additional information on moving to Windows 7.

 

3. SolidWorks Electrical Release - Where can I find more information about SolidWorks Electrical

Details on the new SolidWorks Electrical product are available on the product page: ttp://www.solidworks.com/sw/products/solidworks-electrical.htm.

 

4. S-060075 What is Flow Injection Factor in SolidWorks Plastics?

It is a way to define areas where you expect the flow to slow down due to the presence of many small holes (only for shell mesh), because the speed of plastic at melt front will be slowed down within the regions with many small holes. The value range is from 1 ~ 10, a higher value means the flow resistance is higher. The default value is 4, which is suitable for regions whose half area is empty holes. The value can only be determined empirically - after comparing simulation results to real world molding results. Only then can you fine tune the Flow Injection Factor value to get the simulation to match reality.

 

5. S-060235 - What are the capabilities of the new eDrawings® Pro for iPad®?

  • Open 2D (edrw, slddrw, dwg, dxf) and 3D (easm, eprt, sldasm, sldprt) files from any location: email attachments, cloud storage services (DropBox, Google Drive, Skydrive, YouSendIt…), email, web & ftp site, internal networks and through iTunes File Sharing
  • Zoom, pan and rotate your 2D or 3D CAD data using multi-touch gestures
  • Browse an assembly components tree, configurations and drawing sheets
  • Hide, show and make components transparent
  • Views mode selection: standard orthogonal views, shaded with edges, perspective view

 

 

New Knowledge Base Articles:

 

1. S-060039 - Why can't I choose entities or an origin in a drawing view when using Autodimension's "Selected Entities" setting?

 

If you can't selected specific entities in a drawing view, it's likely because that view has not been selected while the Autodimension PropertyManager is active.

When Autodimension is activated, it selects the last inserted drawing view by default. This is visible in the graphics area, where two edges of the last inserted view will have horizontal and vertical datums automatically selected (those datums will not be populated in the PropertyManager until an entity, in any view, is clicked on in the drawing).

In this state, selected entities can only be selected for the last inserted view. In order to select entities in other views, you must first select that view (click anywhere in its bounding box) from the graphics area.

 

2. S-060269 -When displaying the assembly structure column in a BOM, what do the brackets, [ ], around a component mean?

 

The brackets indicate that the component is virtual (saved internally, inside the assembly).

 

3. S-060299 - What is the maximum rendering resolution for  PhotoView 360 2012?

 

PhotoView 360 64 bit ->  20000 x 20000 pixels.

PhotoView 360 32 bit -> 11580 x 11580 pixels.

 

4. S-060117 -Why does the model rotate in reverse when it's upside down in 3DVIA Composer?

 

This is intended functionality.  By default, rotation is relative to the vertical axis in 3DVIA Composer.  To rotate freely, without respect to the orientation of the vertical axis, press Ctrl, hold down the right mouse button, and drag.

 

5. S-060154 - Keepout areas are not appearing on the correct side of the board when exported to CircuitWorks, what could be wrong?

 

Board features such as keepout areas should not be merged to the board outline feature, please make sure that the Merge result option is unchecked in the Extrude Property Manager in SolidWorks when the feature is created.

 

6. S-060193 - Why is a Factor of Safety (FOS) plot showing high FOS values in areas of the model that have low stress (often due to the fact that the material in these areas is not carrying much load)?

 

This is expected behavior based on the conventional definition of Factor of Safety. Taking the Maximum von Mises Stress Criterion as an example, the formula for FOS is:

Factor of Safety (FOS) = (Sigma_limit) / (Sigma_vonMises)

Where Sigma_limit is most often the Yield Strength of the material. Areas with a high FOS value indicate areas with a low likelihood of failure, while high values of FOS indicate potentially problematic areas due to higher likelihood of failure.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month’s edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

  1. SolidWorks 2013 Beta program has started!
    The Beta Program has started! Visit the 2013 Beta site and click "Join Now" to keep updated on the latest Beta News. Participating in the 2013 Beta Program is an excellent opportunity to learn about the new functionality and how it can help your design process before SolidWorks 2013 is released. If you have any questions please email us at beta@solidworks.comS-059626.

  2. S-059626 - Is it really true that SolidWorks 2013 will not install on Windows XP?
    Correct. SolidWorks 2013 will NOT install on Windows XP. The only choice for Windows XP users is to upgrade to Windows 7 or stay with their current version of SolidWorks and miss out on the new features of SolidWorks 2013.

  3. S-059506 - Why are some SolidWorks 2012 tutorials showing XML code and how can they be fixed?
    A problem with the SolidWorks 2012 CHM (*.chm) files causes this problem on SOME computers.

    Download, extract and copy the attached "SolidWorks 2012 tutorials 4182012.ZIP" file to the following SolidWorks installation directory, "C:\Program Files\SolidWorks Corp\SolidWorks\lang\english". (This is the default location and may differ if you specified a different location for your installation).

    For SolidWorks Simulation tutorials, download and extract the attached Simulation 2012 Tutorials.zip to the same location.
    Pending successful testing, this issue will be fixed in SolidWorks 2013.

  4. S-059560 -Why do I still see the effects of radiation when I uncheck "Environment radiation"?
    When the “Environment radiation” is off, the Environment Temperature defaults to absolute zero. So the ambient radiation is as if the model is in space outside the earth’s atmosphere and radiating to absolute zero temperature. The “Environment Radiation” command is available for users to specify a temperature other than absolute zero because most radiation problems are within the earth’s atmosphere. Take a look at the equation below:

    The general heat rate equation (1) due to radiation is

    (1) qrad = emissivity*area*sigma*((Twall)^4 – (Tsur)^4)

    if Tsur = 0 (absolute zero) then equation (1) reduces to

    (2)qrad = emissivity *area*sigma*((Twall)^4)

    What this means is that equation (2) is used when the Environment Radiation is not checked. If we assume that emissivity, area, and temperature at wall (Twall) are all the same, then the heat (qrad) in equation (2) would be greater than equation (1).

 

 

New Knowledge Base Articles:

 

  1. S-059602 - Is it possible to view the exploded configuration in eDrawings for the iPad?
    Yes.  The exploded view can be activated by tapping on the Explode button, similar to the desktop version of eDrawings.  The explode button is the third button from the right in the upper right corner of the app.

    Note: The exploded configuration is not listed in the Configuration tab.  There is a special button for activating the exploded view in eDrawings.

  2. S-059630 - Do SolidWorks 2012 educational licenses contain SolidWorks Plastics?
    No. SolidWorks Plastics will not be available with educational licenses until SolidWorks 2013.

  3. S-059627 - Can a network location (UNC Path) or mapped drive be set for my Auto Recover folder location?
    No, mapped drives and network paths cannot be set for Auto Recover.
    If this is attempted, you will be prompted with a warning:

    - The specified auto-recover folder is not on a local drive. Auto-recover folders cannot be on network drives.
      Would you like to specify a new folder?
    - Click Yes to specify a new folder.
    - Click No to revert to the previous folder.

  4. S-059275 - Where can I find the SPR 627722 hotfix required for Solidworks 2011 SP5 by Logopress3 2012 SP0.2?
    The SPR 627722 hotfix is attached to this Knowledge Base Solution.
    As further reference see:
    http://www.logopress3.com/en/index.php

    In order to install the hotfix:
    - Install HotFix_627722  (after verifying in the Task Manager that sldworks.exe isn't running)
    - Verify that an entry exists in 'Add/Remove Programs' with the correct SPR number
    - Verify that HotFix_627722.exe isn't running in the Task Manager

    Before upgrade Solidworks to the next main release the hotfix needs to be removed following these steps:
    - Uninstall the hotfix from 'Add/Remove Programs' (after verifying in the Task Manager that sldworks.exe isn't running)
    - Verify that hotfix.exe isn't running in the Task Manager

  5. S-059335 - When was "Enable Auto Dimensioning of Sketches" functionality added to FeatureWorks?
    This functionality was introduced in SolidWorks 2009.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

This month’s edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

  1. SolidWorks 2013 Beta program.
    Be part of the SolidWorks 2013 Beta program to test and explore all the new and exciting features for SolidWorks Design, SolidWorks Simulation, and SolidWorks Enterprise PDM! The SolidWorks Beta team is excited to announce that the 2013 Beta program will be launched in June 2012.

    SolidWorks 2013 includes many new user-driven enhancements – along with some entirely new areas of functionality. Visit the 2013 Beta site and click "Join Now" to keep updated on the latest Beta News.

    Participating in the 2013 Beta Program is an excellent opportunity to learn about the new functionality and how it can help your design process before SolidWorks 2013 is released. If you have any questions please email us at beta@solidworks.com

  2. S-059320 Animations / Motion Studies rendered using PhotoView 360 are incomplete, the first few frames render successfully then the rendering stops without warning. How can this be prevented?

    If no frames of the animation can be rendered please report the problem to technical support.  If the animation rendering fails after several frames please verify that the PC is not running out of memory or disk space during the animation.  Long and/or high resolution animations can require significant PC resources.  If there are sufficient resources but the rendered animations still fail after several frames the problem is likely to be that logged with SPR 622039. 

    At the time of writing the root cause of SPR 622039 is still under investigation – please check the Customer Portal for latest status.  An interim solution from SolidWorks 2012 SP2 onwards is to make a change to a registry value as described in this Knowledge Base Solution.
  3. Change in behavior for ½ and ¼ symmetry bolts in SolidWorks simulation. Up to version 2012 SP0.0

    When defining Symmetry bolts, (either 1/2 or 1/4), the value of the Pre-load entered in the Bolt Connector's definition should be divided respectively by 1/2 and ¼ because the past behavior of the program (up to version 2012 SP0.0) is that the pre-loadfor the symmetry bolt is taken as-is, and not divided by the factor of symmetry.Therefore, leaving the pre-load for the whole bolt is equivalent to doubling or quadruplingit for the symmetry bolt. The 2011 Online help states "If you use symmetrical bolts,enter 1/2 or 1/4 of the total pre-load value and 1/2 or 1/4 of the total mass ofthe bolt according to the selected symmetry type. Also, when you list bolt forcesafter running a study, the results equal 1/2 or 1/4 of the total force.

 

 

New Knowledge Base Articles:

 

  1. S-059188 - What causes a preview of SolidWorks files to only display bitmap images after upgrading to Enterprise PDM 2012 using an administrative install image through Windows® Domain Service Group Policy Object?

    The issue is most likely caused by eDrawings® not properly registering and restricting the Enterprise PDM Preview tab to only show a bitmap image of SolidWorks files. Also the option to "Show bitmap for SolidWorks files" is not available in the Display -> Options from the Explorer. This issue has been reported to happen on 64-bit Windows operating systems only and has been submitted to development under SPR 645157.

    Work around solutions are provided within the Knowledge Base Solution.
  2. S-059252 - Is it possible to enter air properties to the Engineering Database of a specific relative humidity (or steam) without using the relative humidity boundary condition option?

    First the Molar mass needs to be calculated. The specific humidity value obtained with the following Web site could be used for the Molar mass calculation (Msum) shown below.

    X(H20) – mass fraction of water (is taken from specific humidity field and has to be divided by 1000
    X(air)=1- X(H2O)
    1/Msum= X(H2O)/M(H2O)+X(air)/M(air)
  3. S-059177 How does eDrawings® 2012's file references (out of date / watermark) check work?

    The eDrawings 2012 file references check applies to SolidWorks assembly and drawing files that are opened in eDrawings 2012. eDrawings does NOT automatically perform the out-of-date, file references check when an assembly or drawing is opened; the check is optional.

    NOTE: the file references check is different than the file synchronization (graphics data) check that was implemented in eDrawings 2011. That check applies to part files and is performed, automatically, on open. A watermark (red text) prompting you to rebuild the part in SolidWorks will display if the part file's graphics data is out of date.

    To perform the check, after a SolidWorks assembly or drawing is opened, click on the yellow warning icon that displays in the status bar and select "Check if File is Out of Date". Three possible scenarios can occur:

    A. The file is up to date
    A message stating, "This file is up to date", will display and the warning icon and out of date watermark (the red text, if chosen to be displayed) will disappear for the active file.

    B. The file is out of date
    A message stating, "This file is not up to date. Open the original file in SolidWorks. Rebuild and Save the file again.", will display and the warning icon and out of date watermark will remain visible.

    C. The file's references cannot be determined
    A message stating, "This document may not be up-to-date. Some of the files referenced by this document are missing.", will display and the warning icon and out of date watermark will remain visible.

    The warning icon and watermark will be "reset" if a different file is opened or if the active file is closed and re-opened.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

 

The SolidWorks Support Team

This month’s edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

 

 

1.    Windows XP Retirement, SolidWorks 2013 and Windows XP -

 

If you have not yet already moved to Windows 7, we strongly encourage you to upgrade to Windows 7 now and be ready to take advantage of the new capabilities coming very soon to SolidWorks 2013. SolidWorks 2013 will not install on Windows XP. Additional information will be available during the SolidWorks 2013 Beta Program this summer

    

2.    S-058899- What causes this message to display, “Could not connect to the SolidWorks server to determine which products you are entitled to” the first few

      days after a new service pack or major version is released?

 

 

Other variations of the error may be the following:

    • "The entitlement information received from the Installation Manager server is corrupt;"
    • "A Serial Number could not be verified because of a temporary problem connecting to the server"

 

 

First, please verify that you have an Internet connection.  If you have an Internet connection the most likely explanation for this is excessive volume or traffic connecting to the SolidWorks entitlement servers.

 

This may also be an indication of peak download traffic on the SolidWorks servers. During the first few days after a new service pack or major version is released, download traffic may be at a peak at the time you are attempting to accessing the download.  If this occurs, please be patient and try the download \ install \ upgrade again later.

 

 

 

3.     S-058787 - What causes $PRP custom property title block annotations to not show updated values in the Enterprise PDM 2012 SP2 preview or eDrawings® 2012 SP2 unless

        a drawing (slddrw) is opened and resaved in SolidWorks?

 

 

 

If eDrawings 2012 SP2 is installed and you try to preview a SolidWorks drawing that has title block annotations using $PRP links to the drawing custom properties, the property values that are updated outside SolidWorks will not show as updated in eDrawings 2012 SP2 unless the drawing is opened and resaved. Values are updated outside of SolidWorks, for example if using the Enterprise PDM workflow or data cards to update values in a Windows Explorer file vault view.

 

 

This problem is a regression in eDrawings 2012 SP2 and has been reported under SPR 639609. It has been corrected in eDrawings 2012 SP3.

 

The problem affects the annotations both when previewing drawings in the Enterprise PDM preview tab, and opening them in eDrawings standalone application.

 

Note that if you are not using eDrawings 2012 SP2 to view or preview the drawing, but still see the issue, it is likely that the SolidWorks Document Manager API is not correctly installed on the system. Document Manager is a prerequisite in order for eDrawings to see updated $PRP custom propert values. Document Manager is automatically installed when installing the thick Enterprise PDM client types.

 

 

Workarounds:

First confirm that you are using eDrawings 2012 SP2. Start eDrawings and select Help, About. The version should read 12.2.0.110. You can perform either workaround  A or B, depending on the end user's needs.

 

 

A: Uninstall eDrawings 2012 SP2 and install an older or newer version where problem is not present.

 

B: Use attached eDrawings 2012 SP2 hot fix.

 

Install instructions:

          1. Reboot system if EPDM has been in use.

          2. Run hot fix:

 

64-bit OS: HotFix_x64_639609.exe

32-bit OS: HotFix_639609.exe

 

 

Manual install instructions:

If the automatic hot fix install does not work or if you need to distribute the fix via other methods, refer to attached SPR639609_Hotfix_ManualInstallInstructions.txt.

 

 

 

4.      S-058681 What’s the basic difference between SolidWorks Plastics Professional and SolidWorks Plastics Premium?

 

SolidWorks Plastics Professional is targeted at part designers and allows for the filling analysis of a single part with one or more injection locations and any plastics material from the Simpoe database. Results include a fill time plot, pressures, temperatures, weld lines, air traps, and much more. It also includes an automated report generator that allows users to easily communicate their findings to other members of a design-to-manufacturing team.

 

SolidWorks Plastics Premium is targeted at mold designers and mold makers and contains everything in the Professional version but also allows for the analysis of multi-cavity and family mold layouts, the packing phase of the injection molding process and sprues, runners, and gates.

 

 

 

 

 

  

5.      S-058853 - What causes new Toolbox parts created using the "create parts" option in SolidWorks 2012 Toolbox to remain as local files in the file vault view and are not

           automatically checked in?

 

 

When Toolbox is configured for "Create parts" and Toolbox is hosted in an Enterprise PDM file vault, it is possible that SolidWorks 2012 fails to add the newly created parts to the file vault automatically. The Enterprise PDM integration in Toolbox should normally add such files to the file vault when inserted from toolbox.

 

This happens because of the following SolidWorks 2012 regression issue:

SPR 643798 "Toolbox ignores 'When accessing Toolbox use permissions from' in EPDM when 'Create Parts' (Copied Parts) setting is used *2012 regression*"

 

 

If you are using a SolidWorks version affected by this problem, use the following workaround:

 

    • Make sure that the Toolbox setting in the Enterprise PDM Administration tool for "When accessing toolbox use permissions from" is set to "<Logged in User>". (see attached CreateParts_1.jpg)
    • Make sure each user that uses toolbox to create parts has "add file" folder and workflow permission to the "Create parts" output folder.
    • If the created parts remain local and are not added automatically to the vault, make sure the user setting (right-click user(s), Settings) for "Adding files" page contains "sldprt" in the list of file extensions. (See attached CreateParts_2.jpg)

 

 

With these settings; the created parts will automatically add to the vault, but you will have to manually check them in as this is not done automatically. Normally you would check in the newly created parts when you check in the assembly you inserted the part into.

 

 

CreateParts_1.jpg

 

 

 

 

New Knowledge Base Articles:

 

  1. S-058882 - How do you create an Enterprise PDM Dispatch action that writes (updates) the file version to a data card field when file is checked in?

 

In order to update a file data card variable when file is checked in you need to trigger the dispatch action on the "check in" condition with setting "before check out change has occurred". See attached DispatchCheckinAction_1.jpg.

 

If you trigger the action "after" the check in has happened, the file will be read-only and you will get an error trying to update the data card variable.

 

To write the version of the checked in file (i.e. the version that is created during check in), use the "set card variable" command and then use the "Add" method to wite current version + 1  (current version of the file is the version that is checked out, the next version will be the checked in version). See attached DispatchCheckinAction_2.jpg.

 

Attached is a Dispatch action example that updates a variable called "Version" when files are checked in. Before importing the action, create a variable "Version" and put it on the data card of files that should update.

 

Note that this action will only trigger when local file is modified, if no changes are made to the file the check in will trigger an undo-check in command and the dispatch action will not trigger.

 

Also note that the check in action will not trigger when you perform a change state that updates variable values in the file. To write the version of the file that change state creates, add a "set variable" transition action using the %NextVersion% transition variable. See attached DispatchCheckinAction_3.jpg.

 

 

DispatchCheckinAction_1.jpg

 

2. S-058704 - When a thermal resistance contact set is defined, why does the mesh in the area of the contact set sometimes appear compatible and other time incompatible?

 

The mesh in the region of the thermal resistance contact set can depend on any of the following:

 

  • Mesher type (curvature based mesher will typically generate only an incompatible mesh in the region while the standard mesher MAY generate a compatible looking one).
  • Whether a split line is defined between the entities of interest to exactly define the projecting areas involved in the thermal resistance (if there is no split line, the mesh will most likely appear incompatible).
  • The presence of a global bonded component contact condition and whether it is set to compatible or incompatible.
  • SolidWorks version in which the geometry was created.
  • SolidWorks version in which the study was created.

 

Most importantly, please note that the actual formulation used by the solver is always incompatible in the sense that nodes are never merged in the region where a thermal resistance contact set is defined. This is because thermal resistance contact can only be either node to surface or surface to surface. Neither of these contact element types (node to surface and surface to surface) actually uses merged nodes. The node to surface type uses nodes from one set of entities and projects them onto element sub-surfaces on the other set (not directly to nodes on the other set). Surface to surface uses element sub-surfaces between both sets. So in actuality whether the mesh appears compatible or incompatible should not have a significant effect on the results – a sufficiently good element density and proper definition of split lines will have much more of an influence on result quality. Please note that in a case where the mesh does appear compatible, it's just because the nodes are coincident (overlapping). They are not actually merged.

 

In summary, the user should ensure the following:

  • The mesh within the entities defined for the thermal resistance contact sets has sufficiently small elements (do a mesh convergence study on an isolated area of interest to find the optimal element sizes).
  • Split lines are defined to exactly identify the areas participating in the thermal resistance.

 

Please see attached a simple model with several studies defined showing the results are almost identical regardless of the compatible/incompatible appearance of the mesh.

 

 

 

 

4 - 2012 node-surf global incompat bond.png

 

 

 

 

              

3. S-058966 - Is there an installation log created for the SolidWorks Plastics installation? Where is it found?

 

There are up to three setup (installation) files created. These can be found in the installation directory. For an installation using the default directory, these are:

 

32-bit:

"C:\Program Files\SolidWorks Plastics x64 Edition\SolidWorks Plastics Setup Log.txt"

 

64-bit:

"C:\Program Files\SolidWorks Plastics x64 Edition\SolidWorks Plastics x64 Edition Setup Log.txt"

 

The files can include vcredist_x86, vcredist_x64, and either SolidWorks Plastics Setup Log (32-bit install) or SolidWorks Plastics x64 Edition Setup Log (64-bit install). The Setup Log will always be present but the vcredist may not be present if that component is previously installed.

 

 

 

 

4. S-058765 - When creating a Simulation or SimulationXpress (SimXpress) Report, a “Processing image” pop up window appears periodically and report generation takes a very long time. Why is this happening?

 

1 - processing image window.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

This is most likely due to the SolidWorks Export Options > File Format > TIF/PSD/JPG settings which affect how images are captured in SolidWorks as well as Simulation reports. To check if this is the problem, do the following:

 

1)   Go to File > Save As

2)   Select Tif (*.tif) for Save as type, then click Options

3)   If the “Print capture” option is currently selected, change it to “Screen capture” and click OK

4)   Click Cancel in the Save As dialog (the changes you made to Export Options will be saved regardless of whether you click Save or Cancel in this window)

5)   Try generating/publishing a report again

 

Please refer to the SolidWorks Help topic “TIFF, Photoshop, and JPEG Export Options” for additional information on these SolidWorks settings.

 

Screenshots are also attached to the Knowledge Base Solution as a reference.

 

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

 

The SolidWorks Support Team

This month’s edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

  1. S-058465 - Is a SolidWorks 2012 SP2.0 hotfix available for users experiencing instability when opening/rebuilding assemblies and/or suppressing sub-assemblies/components (SPR 637802)?

    In SolidWorks 2012 SP2.0, it's possible that you may experience instability when opening some assemblies, rebuilding some assemblies, or suppressing sub-assemblies/components in some assemblies.This instability is specific to assemblies that have components with countersink/chamfer faces mated to each other, along with one of those components being included in a Symmetric or Width mate.

    This problem is a addressed by SPR 637802. A hotfix is available to correct this problem. The hotfix is attached to this solution and is made specifically for SolidWorks 2012 SP2.0.

  2. S-037418 - When panning, zooming and rotating a model in Windows Vista® or Windows 7, what can cause a graphical problem whereby only a small rectangular area of the display is refreshed?  The rest of the graphics area freezes.

    The most likely cause for this is utilizing a basic or non-Aero theme in Windows Vista or Windows 7.In Vista, please enable the Vista Aero™ interface and in Windows 7, please choose an  Aero™ enabled theme. Using basic or non-Aero themes, Windows disables certain 3D acceleration settings to conserve resources.  Disabling these settings can have a negative impact on SolidWorks performance. Basic or non-Aero themes are intended for use with PCs which do not have dedicated GPUs, to reduce the overall load on the CPU.  However, in PCs with dedicated GPUs, Basic or Non-Aero themes can hinder overall performance.

  3. S-058499 - Why are updated custom property $PRP annotations in eDrawings® 2012 SP2 not shown unless the drawing is opened and resaved in SolidWorks?

    There is an eDrawings regression reported to SolidWorks Development team under SPR# 639609 “eDrawings 2012 Sp2 not displaying updated SolidWorks drawing properties ($PRP) when file has updated values”. Since eDrawings is a preview application for SolidWorks file types, the similar behavior is visible in the preview tab in SolidWorks Enterprise PDM / SolidWorks Explorer view tab.

    When a variable is updated through transition action using Enterprise PDM or updating Revision using “Bump revision” in Workgroup PDM and this variable is linked to documents custom property/displayed in Title block, in eDrawings preview Tab, those updates are not displayed. This will show following problems in preview/view tab:

    a) The title block contains a linked note to “Revision” – this would show blank if this is assigned for the first time.
    b) If “Revision” is updated ( from “A” to “B” say) through transition action or using “Bump revision” the Title block would still show this as “A” in the preview/view tab
    If the document is then opened and saved in SolidWorks the preview gets corrected.

 

New Knowledge Base Articles:

 

  1. S-058564 - What causes variable values in a SLDDRW drawing data card to clear (become empty) when saving a drawing in an Enterprise PDM 2012 SP0-SP2 file vault and a variable using $PRPSHEET mapping?

    If the drawing data card contains variables using a $PRPSHEET block name to copy custom property values from the model (see solution S-010321 for details) and you are using Enterprise PDM 2012 SP0-SP2 - it is possible that instead of copying the model property value, an empty value is copied to the drawing custom property and thereby the variable in the data card.

    This is a known regression from Enterprise PDM 2011 found in Enterprise PDM 2012 SP0-SP2 and is reported under SPR: 639409 "$PRPSHEET variable mapping does not copy custom property from model and overwrites drawing property with empty value". The problem has been corrected in Enterprise PDM 2012 SP3.

    Workaround:
    For Enterprise PDM 2012 SP1: Use attached hot fix "Enterprise2012SP1_SPR639409_Hotfix.zip"
    For Enterprise PDM 2012 SP2: Use attached hot fix "Enterprise2012SP2_SPR639409_Hotfix.zip"

  2. S-058688 - Is there a hotfix for SPR 635526 and 635547 for SolidWorks 2011 SP5?

    Yes. Please note that the hotfix for all of these SPRs is provided in the form of a single .exe file. This single hotfix will address the issues mentioned in the following SPRs:
    SPR# 635526 - Environmental impact results are not calculated correctly for very small masses
    SPR# 635547 - Product Manufacturing environmental impact shows as zero if manufacturing region is set to South America, Australia, or India

    Version: SolidWorks 2011 SP5
    Operating System: Win XP/VISTA/7 (32bit & 64 bit)
    Refer to Knowledge Base Solution S-058688 for instructions on how to download and apply the hotfix (HotFix_635526.exe).

  3. S-058345 -Why does the form tool icon image in the FeatureManager® tree have a lock?

    The form tool was redesigned and highly improved for SolidWorks 2012. Parts with inserted form tools created before SolidWorks 2012 will display a lock image in the FeatureManager tree. What does this mean?  It means that these tools cannot be feature edited and use the new SolidWorks 2012 form tool FeatureManager. However, their sketches can be edited. These tools will also display a broken external reference symbol "->?".

    Update these "locked" tools by right mouse button clicking on then, select "Replace Form Tool" and select the same tool. All the existing form tools constraints will carry over to the new tool.

  4. S-058318 -What causes the individual installation option in the Installation Manager to become grayed out when installing SolidWorks?

    This can happen in the following scenarios:
    A newer service pack of the same version already exists on the machine. For example, SolidWorks 2012 SP2 is already installed and the user launches the installation or Installation Manager from SolidWorks 2012 SP0 or SP1.

    If a different version (32 or 64-bit) of the Installation Manger is running on the system with a different architecture. For example, launching a SolidWorks 2012 SP0 32-bit Installation Manager on a 64-bit machine and running SolidWorks 2012 SP0 64-bit installation on a 32-bit machine. (There is the option to create an administrative image but not an individual installation).

    Incomplete removal/un-installation of a previous version:
    In a few cases it was observed that an earlier version is not uninstalled completely. There were no traces of SolidWorks in the add/remove programs and still individual option is not selectable. This can happen if SolidWorks is removed using the Windows® clean up utility (now discontinued and replaced by Program Install and Uninstall trouble-shooter) and then removes SolidWorks folder from %windir%. This removes the Installation Manager entry from the add/remove programs and feature but  the registries are still present on the machine.

  5. S-058349 -Is it possible to have the bill of materials (BOM) reference the configuration name of Toolbox parts?

    This can be set in the Toolbox settings manager under the third option “User Settings”. At the bottom of the user interface, find the section called “Designation” with the following options:
    • Show as Part Number in Bill of Materials
    • Show as Description in Bill of Materials

    These options are only supported by the following standards: AS, DIN, GB, ISO, IS and KS.

 

 

Thanks for reading this month’s SolidWorks Support News.
If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

 

The SolidWorks Support Team

This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.

 

Top questions and issues:

 

  1. S-058181 - Urgent fix to address missing entities in part and assembly FeatureManager after converting data to SolidWorks 2012 format.

    DS SolidWorks Corporation has detected a workflow that may result in the FeatureManager missing items or having entities listed at an incorrect position in the FeatureManager.  This issue may occur with files that have multiple configurations during the conversion of data from a prevision version to SolidWorks 2012 SP0 and SP1.  Files created in SolidWorks 2012 are unaffected.

    SolidWorks 2012 users are strongly encouraged to upgrade to SolidWorks 2012 SP2 as soon as possible to avoid this issue.  A hotfix is also available for SolidWorks 2012 SP1 users and attached to this solution for download.
    . 
  2. S-058099 - How do you upgrade previous version SolidWorks Toolbox data for use for SolidWorks 2012 when the Toolbox library is managed in a SolidWorks Enterprise PDM file vault?

    In SolidWorks 2012 Toolbox the folder structure where Toolbox parts are stored under the Browser folder has changed compared to previous Toolbox versions (see S-057076). If upgrading a previous major version Toolbox stored in a SolidWorks Enterprise PDM file vault, the SolidWorks Installation Manager needs to rearrange the existing Toolbox files and folders to match the revised structure.
    .
  3. S-057981 - Is there an option for eDrawings 2012 that can turn off the ability to check file references?

    Yes, starting with eDrawings 2012 SP 2.0, there is an option found under Tools -> Options called  “Do not check for file references”  
    .
  4. S-058168 - Where can I download the hotfix for SPR 586803, 592887, 597129, 599800, 599962?

    Combined hotfix addressing beam conversion, joint, and mesh issues in Simulation 2011 SP2?

 


New Knowledge Base articles:

 

  1. S-058016 - Using the default Simulation options/settings, what is the default mesher setting (e.g. Standard or Curvature Based) for new studies created in Simulation 2012?

    In Simulation 2012, the default mesher setting (with unmodified user options/settings) is the Standard mesher for new studies created in 2012. This is intentional, and a change from certain Service Packs of Simulation 2011 where the Curvature Based mesher was the default mesher for new studies. See S-058017 for information on the default mesher settings in Simulation 2011.
    .
  2. S-058250 - What may cause SolidWorks to crash or hang on startup / launch, with the splash screen displaying and then closing on a Lenovo computer?

    This issue may be caused by the installed graphics card driver.  Please use the instructions included within S-058250 to troubleshoot and fix the problem.
    .
  3. S-058098 - How do you load and run a SolidWorks Enterprise PDM report file (.crp)?

    A SolidWorks Enterprise PDM report file (.crp) is a T-SQL formatted database query that can be run from a client workstation using the SolidWorks Enterprise PDM report generator.

 

 

Thanks for reading this month’s SolidWorks Support News.
If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.

 

The SolidWorks Support Team

This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.

 

Top questions and issues:

 

  1. S-057628 - What methods are there to save a large assembly as a single part, to improve performance?

    There are several options:
    1. Save assembly as part, using either:
      a. All components.
      b. Exterior components.
      c. Exterior faces.
    2. Use Defeature command to simplify the assembly into a defeatured part. This method offers more control than “Save as part”, and can be used to selectively remove unwanted detail and/or internal components, while preserving key geometry.
    3. Create a Speedpak configuration of the assembly. While not truly saving the assembly as a part, the resulting Speedpak configuration will be self-contained, meaning it can be opened without any referenced documents.
      ..
  2. S-057728 - What causes the error "Could not access the file ...\lang\english\swbrowser.mdb since it is open in another application" to show when checking in the Toolbox library files in an Enterprise PDM vault after upgrading to SolidWorks 2012?

    On some systems, when the Toolbox 2012 installer upgrades the SWBrowser.mdb in an Enterprise PDM file vault it recreates/modifies the Windows® file permissions on the updated file, preventing the Windows profile - thereby Enterprise PDM - from accessing (checking in) the file after the upgrade.

    Checking in or performing any Enterprise PDM action on the updated mdb file gives errors such as:
    --
    Could not access the file ...\lang\English\SWBrowser.mdb since it is open in another application.
    --
    .
  3. S-057243 - While saving Toolbox settings in 2012, why do I see error message "Failed to save Toolbox library: Access to path '..\browser\ToolboxFiles.index' is denied"?

    This error message appears if the user does not have write permissions to the file 'ToolboxFiles.index' that is located in browser folder of toolbox data location.
    Because of the new architecture in SW2012, toolbox doesn't depend on the database to save the folder structure of toolbox. Now they are saved in 'ToolboxFiles.index'.

 

New Knowledge Base articles:

 

  1. S-057629 - In cases where a large assembly has many configurations, what are the implications of creating Speedpak configurations for each of these parent configurations?

    Creating a Speedpak configuration essentially creates another configuration, nested beneath the parent configuration. The major factor to consider is file size - adding a configuration will, by design, increase the file size of the assembly. In the case of Speedpak configurations the file size will likely increase even more, because Speedpak configurations are "self-contained" - i.e. they contain geometry data that would normally be stored at part (not assembly) level.
    .
  2. S-057486 - What is the procedure to insert a toolbox standard downloaded from the Customer Portal into the local toolbox installation?

    The toolbox standard downloaded from the customer portal has to be located in the folder “<SolidWorks installation folder>\ Solidworks Data\Browser” and the file ToolboxFiles.index (also present in this folder) has to be deleted. With the next run of SolidWorks the ToolboxFiles.index will be recreated and this time it will include the new toolbox standard (so the “Toolbox Settings” wizard is now showing it as one of the available toolbox standards).
    .
  3. S-057465 - In SolidWorks 2012, hitting the 'S' key once launches the Shortcut Bar like in previous versions. But why does hitting 'S' again in 2012 begin entering text in a command search instead of closing the Shortcut Bar?

    This was an intentional change. However, to avoid this behavior, a new option was introduced in SolidWorks 2012 SP0 allowing the users to decide if they want to use command search or not when the shortcut bar is showing. In the Customize dialog, uncheck the option "Activate Command Search when Shortcut Bar is launched." With this option turned off, it is possible to hit the 'S' key once to launch the Shortcut Bar, then hit 'S' again to turn it off without going into search mode.
    .
  4. S-057981 - Is there an option for eDrawings 2012 that can turn off the ability to check file references?

    Yes, starting with eDrawings 2012 SP 2.0, there is an option found under Tools -> Options called “Do not check for file references” 

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. If you are attending SolidWorks World 2012 in San Diego, members of the SolidWorks Technical Support team will be present at the CAD Manager's Bootcamp session on Sunday and at the SolidWorks booth at the Partner Pavillion throughout the conference. We look forward to see you there!

 

The SolidWorks Support Team

This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.

 

Top questions and issues:

 

  1. S-057076 - What is the difference between the SolidWorks 2011 Toolbox Folder Structure and the SolidWorks 2012 Toolbox folder structure?

    In the SolidWorks 2011 version if you drill into a browser folder from a SolidWorks 2011 Toolbox, you'll see that there are only two folder levels and the last contains every single part file in that category.  For example, if in Windows Explorer you browse to the Browser->Ansi Inch->Washers folder, within the “Washers” category you see every single washer.

    In the 2012 version we are introducing a third level folder.
    .
  2. S-057065 - In SolidWorks 2012, is the Toolbox still dependent on the Access database (swbrowser.mdb) for information?

    In SolidWorks 2012, the Toolbox no longer depends on the Access database (Please note that Hole Wizard will continue to use this Access database as its source of information).

    The data stored in various tables in the database such as sizes, lengths, drive types, part numbers, and properties, will now be stored in each part file.
    .
  3. 'Error 1935. An error occurred during installation of assembly component' message appears when attempting to deploy SolidWorks Enterprise PDM 2012 SP0 via an administrative .msi image.

    This issue has been identified in SolidWorks Enterprise PDM SP0 in SPR#628286 and has been corrected for SolidWorks Enterprise PDM SP1.

 

 

New Knowledge Base articles:

 

  1. S-057402 - What could cause the Enterprise PDM API to return empty variable values from a Bill Of Materials (BOM) when using Enterprise PDM 2011 SP5 or 2012 SP0?

    If you are using an API add-in to read BOM variable values via the IEdmBomCell::GetVar method, and the installed Enterprise PDM version is 2011 SP5 or 2012 SP0 then it is likely that the method returns an empty string instead of the proper value.

    The problem has been corrected in Enterprise PDM 2012 SP1 and a hotfix for 2011 SP5 and 2012 SP0 can be found in the Knowledge Base Solution.
    .
  2. S-057107 - How is a symbolic link (MKLINK) folder used to have Enterprise PDM cold storage move files to a network share folder?

    Currently when using Cold Storage in Enterprise PDM to move files from the vault archive, the output folder must be a local folder on the archive server. Cold storing to a network share is not supported (SPR# 405191).

    If the archive server is running on Windows 7, Windows Vista or Windows Server 2008, you could use the MKLINK command to create a Symbolic Link to a network share. A symbolic link is essentially a folder shortcut available to the file system, where the target can be another folder or even a network share. Define the symbolic link folder in the cold storage schema and the archive server service will output files to that folder, believing it is a local folder where in reality it creates the files in the linked target folder instead.
    .
  3. S-057107 - What could be the reason a grey "local" file or folder remains in the Enterprise PDM local file vault view (cache) after you rename, move or delete the file or folder?

    A grey folder indicates you are viewing a "local" copy of a folder that is found in the local vault view cache but not present in the file vault. Files that are only present in the local cache but not the vault also show up with a dimmed grey icon and their status column shows <Local File>.

    There are several normal reasons you may see the folder or files as local:
    - If the folder or file is moved, deleted, renamed on a different client, you may have a left over locally cached copy.  See KB solution S-043537.
    - If currently logged in user lacks permission to see the folder/file, and a user with more permission previously cached it.
    - If folder/file failed adding to the vault, or was added in offline mode.
    - If user setting "Show only local files" is enabled.

    If you are moving, renaming or deleting folders or files locally then the local folder/file should normally be removed. If it however is left behind as a local copy it usually means the removal of the local folder/file fails, most likely because there is some other process still holding on to it.
    .
  4. S-055316 - How is it determined which SQL server version is installed on the server hosting the Enterprise PDM file vault database?

    It is very useful when troubleshooting Enterprise SQL issues to know the exact version of SQL you are working on. This KB solution contains information explaining how to obtain the SQL version used and then check this version number to identify the exact release.
    .
  5. S-057276 - What could cause Enterprise PDM 2010 and newer to hang when adding, editing datacards, changing state, checking in or previewing certain DWG files containing Multileader annotation entities?

    When Enterprise PDM processes DWG files it will use a file format plugin called the 2DEditorPlugin.dll.  This plugin will in turn use DWG API calls to read block/attribute information, extract thumbnails and XRefs between DWG files. When previewing DWG files, the plugin will normally use the installed eDrawings to preview the file.
    .
  6. Why do I get different stress results when I change the size of the solid mesh? Are the results incorrect?

    This can be due to insufficient mesh density or due to so called singularities. With solid elements we recommend at least two layers of second order elements across any cross section of any solid body. Please also mesh any fillet surface with at least two layers of elements.Stress peaks at restrained faces and sharp corners which change with increased mesh density are due singularities. Singularities can be resolved by decreasing the level of idealization locally. For example adding a small filled at a sharp internal corner will help, even if it is a very small one.  To overcome the problem at a restrained face, include a section of the restraining geometry and add a fillet.

    To find out more, refer to the following KB solutions: S-027232, S-042775, S-052477, S-035431.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. 

 

On behalf of the SolidWorks Technical Support team, we wish everyone Happy Holidays and a great New Year.

 

The SolidWorks Support Team

This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.

 

Top questions and issues

 

1)  SolidWorks 2012 SP0.0 Toolbox -  A hotfix been made available for SolidWorks 2012 SP0.0 Toolbox problems impacting upgrades from previous versions.

 

The following two problems have been identified which can impact some customers upgrading a previous major version's SolidWorks Toolbox installation to 2012 SP0.0.

 

  • SPR 627126 (Toolbox data upgraded on an operating system that uses commas as the decimal symbol will result in unusable Toolbox parts.). For more details regarding this problem, please refer to Knowledge Base Solution S-056855.
  • SPR 627178 (Toolbox customized part numbers and descriptions are no longer displayed after upgrading to SolidWorks 2012.) For more details regarding this problem, please refer to Knowledge Base Solution S-056856.

 

The Hotfix (HotFix_627753.exe) and instructions are attached to Knowledge Base Solution S-056921. The issue will be also corrected in 2012 SP1.0 which is currently targeted for mid-November. The SP1.0 solution will prevent the problems for customers that have not yet upgraded to 2012 and will also correct the issue for customers who have already upgraded to SP0.0.

 

2)  In SolidWorks 2012, is the Toolbox still dependent on the Access database (swbrowser.mdb) for information?

 

In SolidWorks 2012, the Toolbox no longer depends on the Access database (Please note that Hole Wizard will continue to use this Access database as its source of information). The data stored in various tables in the database such as sizes, lengths, drive types, part numbers, and properties, will now be stored in each part file. The benefits gained by storing the information in each part file include overall performance improvements when:


• Dragging the components from the task pane to the graphics area preview
• Dropping components into the graphics area to finish loading of the Property Manager
• Clicking OK to complete the insert, etc.

 

To find out more, please go to S-057065.

 

 

New Knowledge Base articles

    

1. What can cause the error "Failed to read import metadata file. Reason: Unknown exception" when trying to run the Enterprise PDM XML import tool?

 

This error can be caused by incorrectly formatted XML export file, whereby a file element has one or more in_folder attribute(s) pointing to a non existing folder_id. To find out more, please go to S-056743.

 

2. What is the intention of the Spool functionality within Routing?

 

Spools are sections of pipes or tubes and fittings that are manufactured separately and then connected during a final assembly or construction process.In SolidWorks Routing, the user can create their Route as one sub-assembly. The spool functionality can then be used to divide the route in Spools. 

 

To find out more, please go to S-056914.

 

3) Comparison of Particle Study and Tracer Study

 

The new tracer feature gives you the possibility to simulate concentration source, surface condensation or evaporation of an admixture fluid (for example, water vapor or toxic gas) in the carrier fluid (for example, air) under assumption that the presence of the admixture has negligible influence on the carrier fluid flow. This means that the concentration of the admixture is relatively low. In many cases,  development of gas in liquid or liquid in gas in fact disturbs the main flow and thus cannot be applied.

The existing Particle study allows you to display trajectories of physical particles and obtain various information about their behavior, including the effects of particles accumulation as the result of particles interaction with walls. These particles are spherical particles of specified material (liquid or solid) and constant mass.

Tracer study applies in priority to track gas in a carrier gas for ventilation application (is the toxic gas properly evacuated from the labs?), or liquid in another liquid.

Particle study applies in priority to follow spherical particles (such as dust) in a carrier fluid (to evaluate accumulation or erosion for instance).

 

To find out more, please go to S-056980.

 

4) Breakdown of Life Cycle Assessment in SolidWorks Sustainability

 

The life cycle of products is broken down in eleven steps as shown in the image in the Solution. You will find also an explanation of how each steps is reflected in SolidWorks Sustainability.  To find out more, please go to S-056975.

 

Thanks for reading this month’s SolidWorks Support Monthly FAQ. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. You can also visit the SolidWorks website to learn more about SolidWorks Subscription Service.

This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.

 

Top questions and issues

 

1) Will SolidWorks 2012 run on a Microsoft Windows XP operating system?  

 

SolidWorks 2012 software (including CAD, Simulation, Sustainability, and Enterprise PDM) will be the last release that supports Windows XP.  This action is being taken as a follow up to Microsoft’s retirement of the Windows® XP operating system in April of 2009. SolidWorks 2013 will not support Windows XP. For additional information please refer to the System Requirements page on the SolidWorks web site.

 

2) Why do curved edges sometimes incorrectly appear as straightened edges within sheet metal flat patterns?

 

Within the Flat Pattern feature there are several additional options available:

-Right-click on the flat pattern feature>Edit Feature

 

One of these is “Simplify Bends”, which is on by default. When this option is selected complex curves in the flat pattern will be replaced by straight lines sometimes resulting in oversimplifications of the flat pattern. Un-checking this option may resolve this issue.

 

New Knowledge Base articles

 

1) Why does SolidWorks hang/freeze when trying to drag, undock, and reposition toolbars?

 

This is a known issue with computer configurations having Internet Explorer 9 installed, however this issue could potentially affect other configurations as well.  Also, clicking on the on the toolbar background area may expose this problem because this click will begin the “toolbar move” process.  This has been fixed with SolidWorks 2011 sp 5.0 and SolidWorks 2012 sp 0.0.

 

To find out more, please go to  S-056662.

 

 

2)  What is NVIDIA® Optimus™ graphics technology?

 

NVIDIA® Optimus™ is a graphics technology that leverages two, different display adapters in a single computer. The technology applies to laptops and is used to enhance battery life. Optimus allows the video driver to switch between an integrated Intel display adapter and a discrete NVIDIA display adapter (GPU) depending on the application being used. Typically, the lowest level CPU that supports this technology is a Gen2 Core i5 processor.

 

To find out more, please go to S-056777.

 

3)  What may cause poor performance or unexpected graphics behavior with SolidWorks on new laptops that have NVIDIA® Quadro graphics cards, for example: Dell™ M4600, M6600, Lenovo® W520?

 

This is likely caused by NVIDIA's Optimus Technology. If this technology is not configured correctly, SolidWorks will use the laptop's integrated graphics processor instead of the NVIDIA processor, and this will result in poor performance and unexpected graphics behavior.

 

To find out more, please go to S-056739.

 

4) What could cause the revision value not to show in output file name of PDF files generated by the Enterprise PDM convert task?

 

When configuring the Enterprise PDM Convert task you can use the "source file revision" as filename for the converted file. This option will only show a revision value if the version of the source file that the task is run on actually has an EPDM revision value linked to it.

 

To find out more, please go to S-056377

 

5) How is Ping and Telnet used to verify TCP port connectivity to an Enterprise PDM Archive Server or SQL server?

 

In order for Enterprise PDM to communicate with another server the system needs to reach an open TCP port of the remote server. The default TCP port used by the Archive Server Service is port 3030 and SQL server service normally uses port 1433. The listening port on the server must be open through any hardware or software firewall separating the systems.

 

When troubleshooting connectivity problems to a server, the two most useful commands are Ping and Telnet. Ping can be used for testing that a server can be reached by hostname and IP address and telnet can be used to test if the server service is responding on a particular port.

 

To find out more, please go to S-056785.

 

Thanks for reading this month’s SolidWorks Support Monthly FAQ. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. You can also visit the SolidWorks website to learn more about SolidWorks Subscription Service.

Filter Blog

By date:
By tag: