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Hello to all,


Welcome to this new edition of the SolidWorks Support Monthly FAQ.

An announcement was made on May 7th, about the acquisition of Simpoe by Dassault systèmes. Simpoe already develops SolidWorks Plastics, our injection molding simulation product. It simulates how melted plastic flows during the injection molding process to predict manufacturing-related defects on parts and molds.
This acquisition doesn't have any immediate impact on customer regarding how SolidWorks Plastics and SimpoeWorks are supported.

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SolidWorks 2013 SP4 EV

The Early Visibility (EV) version of 2013 SP4.0 will be released during the first week of June. The Early Visibility (EV) program provides you with an opportunity to review and test a Service Pack before general release. To take part, visit the Get Involved page and click Early Visibility Program.


SolidWorks 2014 Beta program

The beta phase of SolidWorks 2014 will begin during the second half of June. SolidWorks 2014 includes many new user-driven enhancements – along with some entirely new areas of functionality. Be part of the SolidWorks 2014 Beta program to test and explore all the new and exciting features for SolidWorks Design, SolidWorks Simulation, and SolidWorks Enterprise PDM!


We are still getting the sites ready. When they are, visit the 2014 Beta site and click "Join Now" to be part of the program. You can also keep updated on the latest Beta News and be part of the beta community on the SolidWorks 2014 Beta Forum.

Participating in the 2014 Beta Program is an excellent opportunity to learn about the new functionality and how it can help your design process before SolidWorks 2014 is released. You can also check that new features correspond exactly to you needs and if not help us fine tune them thanks to your feedback.


Together we can make the 2014 Beta Program the most successful ever!


If you have any questions please email us at


Spotlight on features

A little known fact among SolidWorks Simulation users, you can easily access the three different PropertyManagers that control result plots (called Edit Definition, Settings and Chart Options) without having to go through the usual right-click menu.

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To do so, once the plot is displayed, you can simply double click the color bar to open the Chart Options PropertyManager, and the plot name or description to open the plot's definition PropertyManager. What about the Settings? They allow to display or hide the mesh boundaries and to superimpose the model on the deformed shape. There is no direct access unless you customize the CommandManager to add the Plot Settings button.
To add the button, right click the CommandManager and select Customize. Go to the Commands tab, select the Simulation category and drag this button Screen capture.png to the Simulation command bar. You can add other buttons. I personally like to add other buttons and in particular Animate.

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You can find this information as a pdf attachment to Solution ID: S-063050.


Noteworthy Solutions from the SolidWorks Knowledge Base
What changes have been implemented in sheet metal for SolidWorks 2013? What are the differences between SolidWorks 2012 and 2013?

In 2013 SolidWorks redesigned the entire multi body sheet metal functionality. Working with bodies within a sheet metal part is now more distinct and visible.  When dealing with sheet metal in SolidWorks 2013 every single sheet metal part is a "potential multi-body" part, even if the part contains only one body.  Also in In SolidWorks 2013, when creating the first base flange (i.e. first sheet metal body) the default is to automatically break the link between the part and the body. This is done by having the "Override default parameter" option automatically checked. Therefore, in this version when changing a sheet metal parameter, the sheet metal subfolder corresponding to the specific body must be edited and changed.
For more details, see Solution ID:  S-062979.

What could cause part, assembly or drawing files to open in separate SLDWORKS.EXE sessions (instance) when using double-click or right-click open from Windows Explorer on a system running SolidWorks 2013?

SolidWorks 2013 introduces a new application called the SolidWorks Launcher that helps opening files from different SolidWorks versions in appropriate SolidWorks version (when multiple SolidWorks versions are installed).
By default on a system with SolidWorks 2013 installed, SolidWorks file types should be associated to the Launcher (swshellfilelauncher.exe) and when opening files using double-click or right-click Open they should open in same SolidWorks session (SLDWORKS.EXE). 
However if the file types are associated directly to the SolidWorks 2013 (sldworks.exe) application instead, the files may open in separate background SolidWorks sessions instead of the existing open session when you double-click the files.
See  how to fix this in details in Solution ID: S-062896.

What can cause column headers to be empty when viewing Named (saved) BOM's, CAD BOM's or exported BOM's (via XML export rule, export to .csv or API) when using Enterprise PDM 2013 SP3?

If you are using Enterprise PDM 2013 SP3 (version 13.3.815) it is possible that when a named (saved) BOM or CAD BOM is created and checked in to the file vault that the column headers show up with empty text.

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Once this has happened, exports of the BOM via API or XML export rules will also show the empty column headers.
For Enterprise PDM 2013 SP3 there is a hot fix available which is recommended to apply if you rely on named BOM's or CAD BOM's.

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See  how to fix this in details in Solution ID: S-062976

Is there a way to find if a particular component is impacting graphics performance of a top level assembly?

Yes. Here’s a tip on using the Assembly Visualization tool to improve assembly performance by finding components which have an excessive contribution to the overall graphics performance – e.g. models with an unnecessary level of detail.

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Please see  the document attached to Solution ID:  S-062937 for details.

Hello and welcome to this new post of the SolidWorks Support Monthly FAQ.


Robbie Liotta has handed the responsibility of this blog to me, so I will be your host from now on.

Let me introduce myself. I am Julien Boissat, a Sr. Technical Customer Support Engineer for Simulation products (SolidWorks Simulation, Flow Simulation, Motion, Plastics, etc.) I have been doing that since 2002.


This month we start a new format and add some variety in the content. We all hope you’ll like it.



SolidWorks Customer Portal maintenance

SolidWorks Customer Portal will be offline for maintenance all weekend, from noon on Friday May 3rd (American East Coast time) until noon (same time zone) on Monday May 5th. Access to both the SolidWorks Knowledge Base and to the download section will be affected. Some of the links in this blog will also not be working during that time.



Social Media

A lot of news on the front of social media! We announced in the last blog the release of My.SolidWorks, the new community experience that helps you connect, discover and share everything SolidWorks. It can be accessed by anyone at

This month, we are announcing the new  Twitter account for the SolidWorks Services organization,

The aim of the account is to keep you informed and help you get the most out of SolidWorks through short technical tips.



Service Pack News

Service Pack 3.0 of version 2013 of course fixes many issues and increases performance, but it also adds some usability improvements. They will improve your experience working with SolidWorks.


Here is a short list of such enhancements:


  • SPR 374567: Bill of materials (BOM) with more than 26 columns can now be saved as Excel sheet.
  • SPR 619387: In the Structural Member PropertyManager, the End Miter option "Merge miter trimmed bodies" is not checked by default anymore.
  • SPR 636740: Preselecting a plane now automatically starts the Hole Wizard sketch on that plane (same as with preselected faces).

SolidWorks Simulation

  • SPR 644080: It is now possible to change the size of columns in the Summary table when probing results on selected entities
  • SPR 605886: It is now possible to define an orthotropic material to several bodies at once

Enterprise PDM

  • SPR 678560: Microsoft™ SQL Server 2012 is now officially supported.
  • SPR 570530: Detailed timestamps are added to the Database Server Service (ConisioDbServer.exe) log file for enhanced troubleshooting.



To get the full list of fixed SPRs in any service pack of version, log in the Customer Portal and click on Fixed SPR list in My Support:

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Noteworthy Solutions from the SolidWorks Knowledge Base


What to do if Flow Simulation crashes every time after clicking Finish for the project configuration wizard?

It’s likely to be caused by older versions of some dlls in your System32 folder. See Solution ID: S-061623.



How does Enterprise PDM handle Windows user login where same user exists in multiple locations (for example as both a local and as a domain user)?

See Solution ID: S-062526. It explains what login information is stored in the vault database and what happens when the same user login exists on both the local server and on the Active Directory server.



Is it possible to automate the restart of SolidWorks Enterprise PDM Database Server Service?

Yes. A batch file can be created to stop and restart of the SolidWorks Enterprise PDM Database Server Service. The commands are given in Solution ID: S-061623.



When will Microsoft Office 2013 be supported for SolidWorks?

Microsoft Office 2013 is currently scheduled for full support with the release of SolidWorks 2014. Initial testing is positive and while not officially supported yet, SolidWorks 2013 should work with MS Office 2013. As more information becomes available, it will be posted in Solution ID: S-062418.



Where can I download the hotfix for SPRs 678398, 687219 and 696154?

The hotfix for SPRs 678398, 687219 and 696154 can be downloaded from Solution ID: S-062780. It also gives the install procedure.

  • SPR 678398 was written against the presence of extra text (instead only a numerical value) in the sheet metal properties of the bounding box and 3D bounding box of SW in French language
  • SPR 687219 was written against the presence of extra text (instead only a numerical value) in the sheet metal properties of the bounding box and 3D bounding box of SW in Italian language
  • SPR 696154 was written against the fact that some of the parameters are not evaluated in drawing cut list properties




That’s it for this month. Thanks for reading this edition of SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.


Also, comments and suggestions are welcome. You can enter them below.

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