Robbie Liotta

SolidWorks Support Monthly FAQ - January / February 2013

Blog Post created by Robbie Liotta Employee on Feb 6, 2013

This month's edition of SolidWorks Support News covers the most common questions and issues by the support team, as well as recent updates to the SolidWorks Knowledge Base.


Top Questions and Issues:



1) SolidWorks World 2013


On behalf of the entire SolidWorks Support team, it was great meeting everyone visiting the Technical Support booth and attending all the sessions throughout the week at SolidWorks World 2013 in Orlando, FL. This year's SolidWorks World was once again an excellent opportunity to meet SolidWorks users from all over the world and exchange knowledge.


For those unable to attend, video highlights from each day of the general sessions available on the SolidWorks YouTube channel. If you have not checked out the various recaps on the SolidWorks Blog, do check them out. 


This year's CAD Admin Bootcamp session highlighted several areas commonly discussed in Tech Support, such as available technical resources, computer hardware and networks, installation, administration, data management, and troubleshooting issues. The new CAD Admin Dashboard available in SolidWorks 2013 was discussed along with My.SolidWorks, a new way to access the wealth of knowlegdge available throughout the SolidWorks Community.


If we did not have a chance to see you this year, we hope to see you next year at SolidWorks World 2014 in San Diego.




2) Where can I find more information about My.SolidWorks?

The My.SolidWorks Beta (at time of this writing) is available at A list of some of the top frequently asked questions have been published on the SolidWorks Blog.



3) S-061886 - Is it possible to use a network license of SolidWorks Electrical 3D while using a Stand-alone license of SolidWorks?

No, this is not a licensing combination that is supported. SolidWorks Electrical 3D is an Add-in license for SolidWorks and will therefore only be able to use the same license type (stand-alone or SNL) as the SolidWorks license to which it is linked.



4) S-061851 What can cause the following error when running Solidworks Electrical "Cannot connect to database, please verify connection parameters"?

This error can occur if the SQL Server service is not running on the machine:
-Start->Right-click on Computer->Manage
-Services and Applications->Services->Right-click SQL Server (<Instance name>)->Start
-Retry SolidWorks Electrical

** <instance name> is set to TEW_SQLEXPRESS by default **


5) S-061850 What can cause the following error when running Solidworks Electrical "Unable to connect to collaborative server. Check if its address is valid and if the server is started"?


This error can occur if the Collaborative server service is not running:

-Start->Right-click on Computer->Manage

-Services and Applications->Services->SolidWorks Electrical Collaborative Server <Version #>


-Retry SolidWorks Electrical


6) S-061605 - Why does the PhotoView 360 Final Render or Preview Render window disappear immediately after it is launched?


This can occur if the "Bonjour" service has been uninstalled. Check to see if it is listed as a running service from Control Panel -> Administrative Tools -> Services.

If it is not present, it can be reinstalled from the prerequisites subfolder (called 'prereqs') within the SolidWorks download folder or on the DVD.


7) S-061670 - What can cause the error ‘Could not parse one of the replication schedule strings found in registry’ followed by ‘The Archive Server connection socket could not send data’?


The above error is caused when a replication schedule on an archive server is incorrectly changed to be invalid.  The server tries to load the replication schedule and fails, causing a socket timeout error.  This can also lead to all users not being able to login to the vault.

To fix the issue please check all replication schedules to ensure no invalid times or entries have been entered, if an invalid time has been entered correct this and restart the service.



New Knowledge Base Articles:


1) S-061756 - Can Sheet Metal Properties (like thickness, body area, bend allowance, bend radius, bounding box area, etc) be added to a drawing Bill Of Material (BOM) table column?


Sheet metal properties can be added to a BOM's table column. To add those properties do the following:

1) Insert a Bill of Materials (BOM) into the drawing.
2) Right Mouse Button (RMB) click on the table column header, select "Insert", Column Right or Left.
3) Select "Cutlist Properties" under "Column Type"
3) Select the desired sheet metal property under "Property name:"


2) S-061737 - How do you debug the Advanced task script macro during runtime in the default Enterprise PDM Convert or Print SolidWorks task?


The default Print and Convert SolidWorks task add-in (SWTaskAddin) in Enterprise PDM is an add-in that is designed to open files in SolidWorks and then carry out a save as (i.e. convert) or print operation.  The actual saving or printing is handled by a SolidWorks VBA macro using the script found in the advanced script setting of the task.

This macro script contains various variables that are replaced at runtime when the task is executed, for example replacing parts of the script with the name of the file converting and the various options defined in the task.

It is possible to make changes to the macro script to make the task behave differently, for example adding functionality to the default behavior.  However in order to test the changes and help debug problems in the script you need a way to capture the evaluated script as it is executed by the task.

To do that you can add a debug.assert breakpoint in the script (see KB solution S-044610) and then copy the evaluated script when the VBA editor shows up during the task execution. The evaluated script can then be added to a new macro in order to step through the code and debug it.   All the various task driven variables would be evaluated in the script so you can repeatedly test the macro until you correct the issue.

Note that once you have debugged the macro script in its evaluated form and plan on adding those changes to the advanced script, you should not copy the complete evaluated macro script as it would now contain hardcoded evaluated values.  Instead implement the appropriate changes to the script under the advanced script settings in the appropriate task.

Attached screenrecordings show how you can capture the default print or convert task script at runtime.


3) S-061565 - How is radiation emitted from a semi-transparent material?

The Absorption coefficient for a material can be defined in the material database for solids. It is used to “emit” the radiation. Radiation is emitted from the volume of the semi-transparent body, not from its surfaces. At the interface between two absorptive (semi-transparent) solids or between an absorptive solid and a fluid the incident radiation changes its direction in accordance with the Snell’s law (please see “technicalreference.pdf” 1-24 to 1-25 for reference).

The “technicalreference.pdf” can be found in the following directory.

C:\Program Files\SolidWorks Corp\SolidWorks Flow Simulation\lang\english\Docs


4) S-061693 - Why can't I select a plane for my orthotropic material?

You can only select and/or edit orthotropic materials if you have Simulation active and are opening the Material dialog box from a Simulation study (and not from the FeatureManager).


5) S-061849 - Is it possible to create custom Ducts and Rails for SolidWorks Electrical where the length can be updated using the "Change length of "Rail" or "Duct"" option?


Yes, please see the steps shown in KB S-061849.



Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.