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2012

This month's edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.

 

Top Questions and Issues:

 

1. SolidWorks 2013 is now available for download from the Customer Portal

 

The SolidWorks 2013 64 bit version introduces support for Windows 8.

 

Note that SolidWorks 2013 will NOT install on Windows XP.  If you are currently using Windows XP but plan to start using SolidWorks 2013 soon, please go to S-059626 or click here to access additional information on moving to Windows 7.

 

2. S-060447 - What is the workflow for using the CAD Administrator Dashboard introduced in SolidWork 2013?

 

To access the CAD Administrator Dashboard, simply log onto the Customer Portal with the account associated with your serial number. Once logged in, click on the link for the CAD Admin Dashboard found under ‘References’.

 

3.S-060414 - Can SolidWorks 2013 files be opened in SolidWorks 2012?

 

Yes, For customers that are active on subscription services, SolidWorks 2013 Parts and Assemblies can be opened in SolidWorks 2012 SP5 only and with certain limitations. Future version files appear in read-only mode when opened in the previous release. However, once you upgrade to the next version of SolidWorks, all the FeatureManager design tree data is available.

 

Further details are available in S-060414.

 

4.  S-060131 - Why is the Part Reviewer missing from the tools> add-in list in SolidWorks 2013?

 

The Part Review has been moved to a new location within the main Tools menu.

 

 

New Knowledge Base Articles:

 

1. S-059756 - What causes a message that says 'SolidWorks is not supported on the Windows XP operating system and will not be installed' even when installing on a supported operating system?

 

This error is seen when going through the Customer Portal to install the latest release of SolidWorks and has chosen to run the Installation Manager when given the prompt to Run or Save the downloaded Installation Manager files. In this case the Installation Manager runs from the Temporary Internet Files on the user's machine and will not be able to detect the operating system properly. Please choose 'Save' when downloading the Installation Manager to resolve this issue.

 

2. S-059756 - What causes a message that says 'SolidWorks is not supported on the Windows XP operating system and will not be installed' even when installing on a supported operating system?

 

This error is seen when going through the Customer Portal to install the latest release of SolidWorks and has chosen to run the Installation Manager when given the prompt to Run or Save the downloaded Installation Manager files. In this case the Installation Manager runs from the Temporary Internet Files on the user's machine and will not be able to detect the operating system properly. Please choose 'Save' when downloading the Installation Manager to resolve this issue.

 

3. S-060420 - Can a design table be used to configure materials of parts?

 

Yes, in SolidWorks 2013 onward, using the new design table functionality, materials can be assigned to single and multi body parts per configuration.

The column header uses this syntax:


For a part: $LIBRARY:MATERIAL@part_name
For a body in a multibody part: $LIBRARY:MATERIAL@body_name@part_name

 

The column header uses this syntax:
For a part: $LIBRARY:MATERIAL@part_name
For a body in a multibody part: $LIBRARY:MATERIAL@body_name@part_name

 

4. S-060643 Can SolidWorks Plastics simulate Gas-Injection molding?

 

Yes, SolidWorks Plastics can simulate gas injection molding.
To do so, you have to activate the Co-Injection option from the Flow Settings. If the second selected material is gas (Nitrogen), then the injection process becomes gas-assisted injection.


Nitrogen can be selected from the Polymer dialog box:
1. Click the Set Coinjection button
2. From the drop down menu, select 2nd
3. In the Plastic Databank tab, select the GAS category and the Nitrogen material

This feature is supported only with a Solid mesh.

 

5. S-060778 - What causes scheduled replication to seemingly start but not actually replicate any files and the number of files to replicate remains the same after every replication session when using Enterprise PDM 2012?

 

If you are using Enterprise PDM 2012 SP0-SP4 there is a known issue that can cause scheduled replication to not process files in some replicated environments.

In some cases when a scheduled replication is requesting a list of files to replicate from the database based on the replication schema settings, the list can contain duplicate records for some of the files. This could then lead to the replication job not completing and also cause the archive server service to "hang" on files it was processing causing on demand replication to fail on those files. Restarting the archive server service would release the locks and things would run fine until next scheduled replication when same duplicate entries are returned and files fail to process.

 

This can happen if a file is shared in the vault and both shared instances are part of the scheduled replication.

 

The following symptoms would indicate that you are affected by this problem:

  • The archive server log on the target server (where replication schedule is run) will show that replication starts on the scheduled interval with a "there are x files that needs to replicate" entry. But the number of files remains the same and there are no apparent errors after the entry.
  • After a scheduled replication has run, using on demand replication on files that were part of the schema could hang on client with 'getting latest version of file' message showing but not finishing. Restarting the archive server service on the server client is attached to allow replicating the file .

 

This problem is specific to Enterprise PDM 2012 SP0-SP4 and reported under SPR 667899.  It did not affect earlier versions and if you are experiencing similar symptoms as above with an earlier version you need to further troubleshoot replication.

 

Workaround:

  • The problem is corrected in Enterprise PDM 2012 SP5.
  • For earlier versions, please apply appropriate hot fix from the attachments within S-060778.

 

 

Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.