Robbie Liotta

SolidWorks Support Monthly FAQ - May 2012

Blog Post created by Robbie Liotta Employee on Jun 4, 2012

This month’s edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.


Top Questions and Issues:


  1. SolidWorks 2013 Beta program.
    Be part of the SolidWorks 2013 Beta program to test and explore all the new and exciting features for SolidWorks Design, SolidWorks Simulation, and SolidWorks Enterprise PDM! The SolidWorks Beta team is excited to announce that the 2013 Beta program will be launched in June 2012.

    SolidWorks 2013 includes many new user-driven enhancements – along with some entirely new areas of functionality. Visit the 2013 Beta site and click "Join Now" to keep updated on the latest Beta News.

    Participating in the 2013 Beta Program is an excellent opportunity to learn about the new functionality and how it can help your design process before SolidWorks 2013 is released. If you have any questions please email us at

  2. S-059320 Animations / Motion Studies rendered using PhotoView 360 are incomplete, the first few frames render successfully then the rendering stops without warning. How can this be prevented?

    If no frames of the animation can be rendered please report the problem to technical support.  If the animation rendering fails after several frames please verify that the PC is not running out of memory or disk space during the animation.  Long and/or high resolution animations can require significant PC resources.  If there are sufficient resources but the rendered animations still fail after several frames the problem is likely to be that logged with SPR 622039. 

    At the time of writing the root cause of SPR 622039 is still under investigation – please check the Customer Portal for latest status.  An interim solution from SolidWorks 2012 SP2 onwards is to make a change to a registry value as described in this Knowledge Base Solution.
  3. Change in behavior for ½ and ¼ symmetry bolts in SolidWorks simulation. Up to version 2012 SP0.0

    When defining Symmetry bolts, (either 1/2 or 1/4), the value of the Pre-load entered in the Bolt Connector's definition should be divided respectively by 1/2 and ¼ because the past behavior of the program (up to version 2012 SP0.0) is that the pre-loadfor the symmetry bolt is taken as-is, and not divided by the factor of symmetry.Therefore, leaving the pre-load for the whole bolt is equivalent to doubling or quadruplingit for the symmetry bolt. The 2011 Online help states "If you use symmetrical bolts,enter 1/2 or 1/4 of the total pre-load value and 1/2 or 1/4 of the total mass ofthe bolt according to the selected symmetry type. Also, when you list bolt forcesafter running a study, the results equal 1/2 or 1/4 of the total force.



New Knowledge Base Articles:


  1. S-059188 - What causes a preview of SolidWorks files to only display bitmap images after upgrading to Enterprise PDM 2012 using an administrative install image through Windows® Domain Service Group Policy Object?

    The issue is most likely caused by eDrawings® not properly registering and restricting the Enterprise PDM Preview tab to only show a bitmap image of SolidWorks files. Also the option to "Show bitmap for SolidWorks files" is not available in the Display -> Options from the Explorer. This issue has been reported to happen on 64-bit Windows operating systems only and has been submitted to development under SPR 645157.

    Work around solutions are provided within the Knowledge Base Solution.
  2. S-059252 - Is it possible to enter air properties to the Engineering Database of a specific relative humidity (or steam) without using the relative humidity boundary condition option?

    First the Molar mass needs to be calculated. The specific humidity value obtained with the following Web site could be used for the Molar mass calculation (Msum) shown below.

    X(H20) – mass fraction of water (is taken from specific humidity field and has to be divided by 1000
    X(air)=1- X(H2O)
    1/Msum= X(H2O)/M(H2O)+X(air)/M(air)
  3. S-059177 How does eDrawings® 2012's file references (out of date / watermark) check work?

    The eDrawings 2012 file references check applies to SolidWorks assembly and drawing files that are opened in eDrawings 2012. eDrawings does NOT automatically perform the out-of-date, file references check when an assembly or drawing is opened; the check is optional.

    NOTE: the file references check is different than the file synchronization (graphics data) check that was implemented in eDrawings 2011. That check applies to part files and is performed, automatically, on open. A watermark (red text) prompting you to rebuild the part in SolidWorks will display if the part file's graphics data is out of date.

    To perform the check, after a SolidWorks assembly or drawing is opened, click on the yellow warning icon that displays in the status bar and select "Check if File is Out of Date". Three possible scenarios can occur:

    A. The file is up to date
    A message stating, "This file is up to date", will display and the warning icon and out of date watermark (the red text, if chosen to be displayed) will disappear for the active file.

    B. The file is out of date
    A message stating, "This file is not up to date. Open the original file in SolidWorks. Rebuild and Save the file again.", will display and the warning icon and out of date watermark will remain visible.

    C. The file's references cannot be determined
    A message stating, "This document may not be up-to-date. Some of the files referenced by this document are missing.", will display and the warning icon and out of date watermark will remain visible.

    The warning icon and watermark will be "reset" if a different file is opened or if the active file is closed and re-opened.



Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.


The SolidWorks Support Team