Robbie Liotta

SolidWorks Support Monthly FAQ - March 2012

Blog Post created by Robbie Liotta Employee on Mar 29, 2012

This month’s edition of SolidWorks Support News covers the most common questions and issues handled by the support team, as well as recent updates to the SolidWorks Knowledge Base.


Top Questions and Issues:


  1. S-058465 - Is a SolidWorks 2012 SP2.0 hotfix available for users experiencing instability when opening/rebuilding assemblies and/or suppressing sub-assemblies/components (SPR 637802)?

    In SolidWorks 2012 SP2.0, it's possible that you may experience instability when opening some assemblies, rebuilding some assemblies, or suppressing sub-assemblies/components in some assemblies.This instability is specific to assemblies that have components with countersink/chamfer faces mated to each other, along with one of those components being included in a Symmetric or Width mate.

    This problem is a addressed by SPR 637802. A hotfix is available to correct this problem. The hotfix is attached to this solution and is made specifically for SolidWorks 2012 SP2.0.

  2. S-037418 - When panning, zooming and rotating a model in Windows Vista® or Windows 7, what can cause a graphical problem whereby only a small rectangular area of the display is refreshed?  The rest of the graphics area freezes.

    The most likely cause for this is utilizing a basic or non-Aero theme in Windows Vista or Windows 7.In Vista, please enable the Vista Aero™ interface and in Windows 7, please choose an  Aero™ enabled theme. Using basic or non-Aero themes, Windows disables certain 3D acceleration settings to conserve resources.  Disabling these settings can have a negative impact on SolidWorks performance. Basic or non-Aero themes are intended for use with PCs which do not have dedicated GPUs, to reduce the overall load on the CPU.  However, in PCs with dedicated GPUs, Basic or Non-Aero themes can hinder overall performance.

  3. S-058499 - Why are updated custom property $PRP annotations in eDrawings® 2012 SP2 not shown unless the drawing is opened and resaved in SolidWorks?

    There is an eDrawings regression reported to SolidWorks Development team under SPR# 639609 “eDrawings 2012 Sp2 not displaying updated SolidWorks drawing properties ($PRP) when file has updated values”. Since eDrawings is a preview application for SolidWorks file types, the similar behavior is visible in the preview tab in SolidWorks Enterprise PDM / SolidWorks Explorer view tab.

    When a variable is updated through transition action using Enterprise PDM or updating Revision using “Bump revision” in Workgroup PDM and this variable is linked to documents custom property/displayed in Title block, in eDrawings preview Tab, those updates are not displayed. This will show following problems in preview/view tab:

    a) The title block contains a linked note to “Revision” – this would show blank if this is assigned for the first time.
    b) If “Revision” is updated ( from “A” to “B” say) through transition action or using “Bump revision” the Title block would still show this as “A” in the preview/view tab
    If the document is then opened and saved in SolidWorks the preview gets corrected.


New Knowledge Base Articles:


  1. S-058564 - What causes variable values in a SLDDRW drawing data card to clear (become empty) when saving a drawing in an Enterprise PDM 2012 SP0-SP2 file vault and a variable using $PRPSHEET mapping?

    If the drawing data card contains variables using a $PRPSHEET block name to copy custom property values from the model (see solution S-010321 for details) and you are using Enterprise PDM 2012 SP0-SP2 - it is possible that instead of copying the model property value, an empty value is copied to the drawing custom property and thereby the variable in the data card.

    This is a known regression from Enterprise PDM 2011 found in Enterprise PDM 2012 SP0-SP2 and is reported under SPR: 639409 "$PRPSHEET variable mapping does not copy custom property from model and overwrites drawing property with empty value". The problem has been corrected in Enterprise PDM 2012 SP3.

    For Enterprise PDM 2012 SP1: Use attached hot fix ""
    For Enterprise PDM 2012 SP2: Use attached hot fix ""

  2. S-058688 - Is there a hotfix for SPR 635526 and 635547 for SolidWorks 2011 SP5?

    Yes. Please note that the hotfix for all of these SPRs is provided in the form of a single .exe file. This single hotfix will address the issues mentioned in the following SPRs:
    SPR# 635526 - Environmental impact results are not calculated correctly for very small masses
    SPR# 635547 - Product Manufacturing environmental impact shows as zero if manufacturing region is set to South America, Australia, or India

    Version: SolidWorks 2011 SP5
    Operating System: Win XP/VISTA/7 (32bit & 64 bit)
    Refer to Knowledge Base Solution S-058688 for instructions on how to download and apply the hotfix (HotFix_635526.exe).

  3. S-058345 -Why does the form tool icon image in the FeatureManager® tree have a lock?

    The form tool was redesigned and highly improved for SolidWorks 2012. Parts with inserted form tools created before SolidWorks 2012 will display a lock image in the FeatureManager tree. What does this mean?  It means that these tools cannot be feature edited and use the new SolidWorks 2012 form tool FeatureManager. However, their sketches can be edited. These tools will also display a broken external reference symbol "->?".

    Update these "locked" tools by right mouse button clicking on then, select "Replace Form Tool" and select the same tool. All the existing form tools constraints will carry over to the new tool.

  4. S-058318 -What causes the individual installation option in the Installation Manager to become grayed out when installing SolidWorks?

    This can happen in the following scenarios:
    A newer service pack of the same version already exists on the machine. For example, SolidWorks 2012 SP2 is already installed and the user launches the installation or Installation Manager from SolidWorks 2012 SP0 or SP1.

    If a different version (32 or 64-bit) of the Installation Manger is running on the system with a different architecture. For example, launching a SolidWorks 2012 SP0 32-bit Installation Manager on a 64-bit machine and running SolidWorks 2012 SP0 64-bit installation on a 32-bit machine. (There is the option to create an administrative image but not an individual installation).

    Incomplete removal/un-installation of a previous version:
    In a few cases it was observed that an earlier version is not uninstalled completely. There were no traces of SolidWorks in the add/remove programs and still individual option is not selectable. This can happen if SolidWorks is removed using the Windows® clean up utility (now discontinued and replaced by Program Install and Uninstall trouble-shooter) and then removes SolidWorks folder from %windir%. This removes the Installation Manager entry from the add/remove programs and feature but  the registries are still present on the machine.

  5. S-058349 -Is it possible to have the bill of materials (BOM) reference the configuration name of Toolbox parts?

    This can be set in the Toolbox settings manager under the third option “User Settings”. At the bottom of the user interface, find the section called “Designation” with the following options:
    • Show as Part Number in Bill of Materials
    • Show as Description in Bill of Materials

    These options are only supported by the following standards: AS, DIN, GB, ISO, IS and KS.



Thanks for reading this month’s SolidWorks Support News.
If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.


The SolidWorks Support Team