This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.

 

Top questions and issues

 

1) Will SolidWorks 2012 run on a Microsoft Windows XP operating system?  

 

SolidWorks 2012 software (including CAD, Simulation, Sustainability, and Enterprise PDM) will be the last release that supports Windows XP.  This action is being taken as a follow up to Microsoft’s retirement of the Windows® XP operating system in April of 2009. SolidWorks 2013 will not support Windows XP. For additional information please refer to the System Requirements page on the SolidWorks web site.

 

2) Why do curved edges sometimes incorrectly appear as straightened edges within sheet metal flat patterns?

 

Within the Flat Pattern feature there are several additional options available:

-Right-click on the flat pattern feature>Edit Feature

 

One of these is “Simplify Bends”, which is on by default. When this option is selected complex curves in the flat pattern will be replaced by straight lines sometimes resulting in oversimplifications of the flat pattern. Un-checking this option may resolve this issue.

 

New Knowledge Base articles

 

1) Why does SolidWorks hang/freeze when trying to drag, undock, and reposition toolbars?

 

This is a known issue with computer configurations having Internet Explorer 9 installed, however this issue could potentially affect other configurations as well.  Also, clicking on the on the toolbar background area may expose this problem because this click will begin the “toolbar move” process.  This has been fixed with SolidWorks 2011 sp 5.0 and SolidWorks 2012 sp 0.0.

 

To find out more, please go to  S-056662.

 

 

2)  What is NVIDIA® Optimus™ graphics technology?

 

NVIDIA® Optimus™ is a graphics technology that leverages two, different display adapters in a single computer. The technology applies to laptops and is used to enhance battery life. Optimus allows the video driver to switch between an integrated Intel display adapter and a discrete NVIDIA display adapter (GPU) depending on the application being used. Typically, the lowest level CPU that supports this technology is a Gen2 Core i5 processor.

 

To find out more, please go to S-056777.

 

3)  What may cause poor performance or unexpected graphics behavior with SolidWorks on new laptops that have NVIDIA® Quadro graphics cards, for example: Dell™ M4600, M6600, Lenovo® W520?

 

This is likely caused by NVIDIA's Optimus Technology. If this technology is not configured correctly, SolidWorks will use the laptop's integrated graphics processor instead of the NVIDIA processor, and this will result in poor performance and unexpected graphics behavior.

 

To find out more, please go to S-056739.

 

4) What could cause the revision value not to show in output file name of PDF files generated by the Enterprise PDM convert task?

 

When configuring the Enterprise PDM Convert task you can use the "source file revision" as filename for the converted file. This option will only show a revision value if the version of the source file that the task is run on actually has an EPDM revision value linked to it.

 

To find out more, please go to S-056377

 

5) How is Ping and Telnet used to verify TCP port connectivity to an Enterprise PDM Archive Server or SQL server?

 

In order for Enterprise PDM to communicate with another server the system needs to reach an open TCP port of the remote server. The default TCP port used by the Archive Server Service is port 3030 and SQL server service normally uses port 1433. The listening port on the server must be open through any hardware or software firewall separating the systems.

 

When troubleshooting connectivity problems to a server, the two most useful commands are Ping and Telnet. Ping can be used for testing that a server can be reached by hostname and IP address and telnet can be used to test if the server service is responding on a particular port.

 

To find out more, please go to S-056785.

 

Thanks for reading this month’s SolidWorks Support Monthly FAQ. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. You can also visit the SolidWorks website to learn more about SolidWorks Subscription Service.