This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.


Top questions and issues


1) The SolidWorks 2012 Beta Program has just recently concluded and now SolidWorks 2012 has started Pre-Release. SolidWorks 2012 Pre-Release 1 is available for download.


Congratulations to all the Beta Program contest winners and thanks to all participants. You helped make this year's Beta Program our best ever.


2) The support team has been receiving additional operating system related questions pertaining to the transition of Windows XP to Windows 7. To continue on the information previously provided in the February edition of this blog within Knowledge Base Solution S-052387, another reference page for information and informative links has been added on the SolidWorks website: to assist those currently using Windows XP and considering a move to Windows 7.


New Knowledge Base articles


1) Why is the SolidWorks 2011 mate command less responsive (slower) with some assemblies compared to SolidWorks 2010 or SolidWorks 2009?


This is known issue which occurred in SolidWorks 2011.  The delay is due to calculation of mass properties during creation of mates.  It can occur with assemblies created in (or converted to) SolidWorks 2011. The problem was originally reported as SPR 590652, and is fixed in SolidWorks 2011 SP5 (targeted for release in October).  Additionally, a SolidWorks 2011 SP4 hotfix is available, please see the attached HotFix_590652.exe


To find out more or to access the hotfix (for those using SolidWorks 2011 SP4), please click here.


2)  How can a custom mesh appearance be created in PhotoView 360 and/or RealView?


In the "Surface Finish" tab of an appearance there are two predefined mesh patterns "circular hole mesh" and "diamond hole mesh". If neither these are suitable for the rendering it is possible to choose the "Custom hole mesh" surface finish type; this allows the user to use any image to create a hole mesh of any pattern. 


To find out more, please click here.


3)  What causes the Content (index) search to fail in Enterprise PDM with the following error "A communication link failure occurred when accessing the database server"?


If Enterprise PDM is configured to use an index server on a different system than the SQL server and the index server has a hostname containing hyphens ( - )  it is possible that search will fail with following error:


"A communication link failure occurred when accessing the database server. The database service might have been restarted or the network might have gone down. Please try the operation again and contact your system administrator if the problem persists. "EPDMVault".


To find out more, please click here.



Thanks for reading this month’s SolidWorks Support Monthly FAQ. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. You can also visit the SolidWorks website to learn more about SolidWorks Subscription Service.