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This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.


Top questions and Issues


1.  SolidWorks 2012 Beta Program Modeling  and Rendering Competitions.


There will be 5 rounds of modeling and rendering competitions held during the Beta Program this summer.  Competitions have already started on 6/27/11 and will continue through July and August for the duration of the Beta Program.  Participating in the competition is an excellent way to showcase your modeling and rendering skills.  Official Entry Rules and content information are available on the Beta Program site:


2.   Why do shaded drawing views appear dark (or black) in SolidWorks 2011 SP4?

This is a known issue which has been identified in SolidWorks 2011 SP4. A hotfix has been made available for download.


To find out more or to access the hotfix, please go to S-055622.


3.  What are some best practices to manage memory to avoid having the SQL server process hosting Enterprise PDM databases from taking all available Operating System memory?


By default, SQL Server will dynamically use up memory based on available system resources. It is common to sometimes see the SQL Server process (SQLSERVR.EXE) take up all available memory. Once the memory is allocated, it is usually not released back unless the service is restarted. This behavior is normal with SQL server and does not indicate a memory leak. However, because the SQL server dynamically uses up memory, on some production SQL servers with lot of database activity this can lead to the server operating system itself or other processes becoming starved for memory, which in turn can cause instability and performance problems.


To find out more, please go to S-055090.


4. How do I control if SolidWorks releases GDI resources when closing a document window in SolidWorks 2011 SP4 and newer?

Beginning with SolidWorks 2011 Service Pack 4, SolidWorks will, by default, automatically release GDI resources when closing a part or sub-assembly graphics window.   In SolidWorks 2011 SP3, this was not the default, but users could optionally change it.  In previous versions, there was no option. 


To find out more, please go to S-054963.



New Knowledge Base articles


1.  What does the "The docfile has been corrupted"error message mean when trying to save? 


This error message indicates SolidWorks is having trouble saving the data to the storage device being used.

There can be multiple causes for this.  One known cause is attempting to save over the network to a NAS or SANS device while exceeding the disk space allowance. 


To find out more, please go to S-055712


2. Is it possible to create a custom task add-in using the Enterprise PDM API that opens and processes files in SolidWorks, just like the out-of-the-box SolidWorks task to Convert and Print files does?


Yes, the SolidWorks API can be used to open and process files from within the custom task add-in code.


A task is essentially an Enterprise PDM API add-in that can be launched on a remote system (instead of the local system it is triggered from). The API allows users to create their own task add-ins that can do any API actions an add-in or stand alone application can do in Enterprise PDM. To find out more, please go to S-054080.


3. What port numbers should be open on a network license server in order to run SolidWorks?


There are two port numbers that should be opened on a SolidWorks network license server.

Port number 25734 is the inbound TCP/IP port number. The other port that should be opened is 25735 where the SolidNetWork License (SNL) server is set up with "There is a firewall in use on this server".  When this option is not selected the second port will be dynamically allocated to an unused port each time the SNL server service is started.


To find out more, please go to S-053949.



Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.


The SolidWorks Support Team

There are a couple of options on the right side of the search results that can be useful; people, places, and search other locations (new).


The search other locations option (lower right hand corner) will open a new window or tab (depending on your browser) and display the same search results from the online help (



The following is a list of updates to the forums. We also will be doing some more updates soon to enhance navigation and the ability to find what you are looking for easier.



  • The correct answer to a question is now featured at the top of the  discussion, along with links to view it in context and see answers  marked Helpful
  • Admins and Moderators can mark a specific response as the Correct Answer
  • The asker can mark their own reply as the correct answer from the discussion view (they do not get  points for this)
  • The entire community can now give feedback on what's useful in a discussion by Liking individual replies
  • Inline mini-RTE form for replying to discussions when in threaded mode
  • All replies happen inline (no new page load to reply)



Ratings and Liking

  • Configure ratings and/or liking on any content type
  • Like content and individual comments/replies
  • See who liked content
  • When rating, write a review that will be added to the comments with the rating
  • New Top Liked and Top Rated widgets


  • It's now easier to search, find, and navigate on tags
  • Authors and editors can now tag content without going into edit mode or generating a new version


  • See Popular Posts from the blog you're reading on blog overview and blog post pages
  • Authors now have the option to make minor changes to blogs that won't send email update notifications



  • Members now have site-wide control over threaded vs. flat comment and discussion views (set in User Preferences)
  • Everyone gets a voice with Liking on individual comments
  • Users can now add Reviews when they Rate content that  are displayed together in the comments section
  • Comments now support selecting or uploading a new image
  • Sleeker, refreshed comments UI
  • Preview of first page of attachments (similar to activity stream view)
  • Link function includes an option to toggle selection of content types to search


Profile privacy controls
  • Individual users can choose what information others can see on their profiles based on whether and how they are connected
  • Users can preview how their profile will look to Friends and Connections, Colleagues, Registered Users, or Everyone

Email notifications
  • Add attachments in reply by email
  • Reply by email to Bookmark comments

  • Pagination is now included at the top and bottom of lists
  • Changing pages now brings user focus back to top of the new page
  • The user's preferred number of results in search is now sticky
  • Optionally enable pagination on document and blog comments

Performance improvements
  • Improved caching and page load times


Greg Jankowski

Forum update

Posted by Greg Jankowski Employee Jul 9, 2011

We have completed the update. We will be reviewing and updating the open issue list and documentation.



We will be doing some maintenance and updates tentatively starting around 9pm EDT.


The site should be back online early Saturday morning.

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