Robbie Liotta

SolidWorks Support Monthly FAQ - June 2011

Blog Post created by Robbie Liotta Employee on Jun 10, 2011

This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.


Top questions and issues


1. SolidWorks 2012 Beta Program

The official start to the SolidWorks Beta Program is almost here.  To sign up for this year's program and to check out all of the improvements have made to the Beta Program this year, please click here.



2. S-055401 How can I borrow a seat of SolidWorks standard using the SolidWorks 2011 SNL Manager?


This can be done by selecting your top licensed product, such as (SolidWorks Premium) from the 'Available product license' listing, then select the ' Borrow ' button.

To find out more, please go to S-055401.



3) S-054140  Why do I see low resources warning even after closing components windows within a large assembly?

The following message indicates a low resources warning:


"SolidWorks has detected that your system resources are running low.  It is recommended that you close some application to free additional resources."


There are 2 primary causes for this warning:

1.  Physical RAM is depleted.

2.  GDI resources are depleted


This solution addresses GDI depletion caused by repeated opening and closing part documents from an assembly or drawing.

To find out more, please go to S-054140.


Also refer to this recent posting in the forum which also explains this topic of GDI handle depletion in more detail.



New Knowledge Base articles


1. S-055090 - What are some best practices to manage memory to avoid SQL server process hosting Enterprise PDM databases from taking all available Operating System memory?


By default, SQL Server will dynamically use up memory based on available system resources. It is common that you sometimes see the SQL Server process (SQLSERVR.EXE) take up all available memory. Once the memory is allocated, it is usually not released back unless the service is restarted. This behavior is normal with SQL server and does not indicate a memory leak. However, because the SQL server dynamically uses up memory, on some production SQL servers with lot of database activity this can lead to the server operating system itself or other processes becoming starved for memory, which in turn can cause instability and performance problems. To control this there is a setting in SQL server called "Max server memory" enabling you to cap the amount of memory the SQL server buffer pool is allowed to use.


To find out more, please go to S-055090



2.   Will the Windows® XP operating system still be supported in Enterprise PDM 2012?


Yes, Enterprise PDM 2012 will support the Windows XP operating system. However this will be the last major version of Enterprise PDM offering such support.



3. S-055425 - What could cause pending Enterprise PDM automatic notifications to periodically take very long time to be process by the database server service?


Notifications are an integral part of Enterprise PDM. When an automatic notification such as workflow transition notification, task notification etc. is triggered in an Enterprise PDM file vault, a record with details about the notification is added to a database table. The Enterprise database server service will then periodically poll this table and look for new notifications and if any records are found generate the actual notification and deliver it to the recipient. If the number of records in this table becomes large, the database server service can in some environments take a very long time to process the table, thereby leading to notifications taking time to be delivered.  Because the number of records in the table changes dynamically, the delay will vary. In some environments, the notifications will seemingly not work at all.


This solution explains the problem in detail and includes a workaround to get notifications generated consistently.

To find out more, please go to S-055425.




Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller.


The SolidWorks Support Team