This month’s edition of SolidWorks Support News covers a few of the most common questions and issues handled by the support team over the past month, as well as recent updates to the SolidWorks Knowledge Base.
Top questions and issues
1. What is the support life cycle for SolidWorks Products?
Only customers who have an active subscription support contract for SolidWorks product(s) get full access to support, including help with questions, problems, or issue investigation. Customers without a subscription contract can still take advantage of online resources such as the SolidWorks forums.
Service Packs include solutions for known problems, and provide updates to a major version. Service Packs are released while a major version is in Active Support (see Product Life Cycle table below). Although a SolidWorks Service Pack may be active, DS SolidWorks Corp. cannot guarantee that a problem will be fixed, or the timing of a fix.
Each hotfix usually addresses only one particular defect that affects a small number of users, and is distributed on a user-by-user basis upon request. Hotfixes are specific to a designated Service Pack and cannot be used with any other Service Pack.
• Hotfixes are only considered in cases of business-critical issues and other extenuating circumstances. Some issues that are considered for hotfixes may not be addressable due to technical limitations. If a hotfix is to be addressed, DS SolidWorks Corp. cannot guarantee the timeline.
• Only software versions that are in the “Active Support” phase are considered for a hotfix implementation.
• Hotfixes are only considered for the current and one (1) previous Service Pack. For example, when SP3 is released, SP1 is no longer available for hotfix consideration.
Product Life Cycle - Active Support End Dates
Release Active Support End Date
SolidWorks 2009 1/31/2011
SolidWorks 2010 12/31/2011
SolidWorks 2011 12/31/2012
SolidWorks 2D Editor 10/3/2011*
* Support for SolidWorks 2D Editor will end when SolidWorks 2012 SP0 is released. To find out more, please go to S-054791.
2. Technical Details regarding the daylight saving time problem in SolidWorks Enterprise PDM 2011 SP3.0.On April 5, 2011, SolidWorks
Enterprise PDM 2011 SP3.0 was removed from the Customer Portal's Download area. This precautionary action was taken due to SPR 601234 (“Get version” and “get latest version” of files created during daylight time change show ”local file modified” and fails to match local version) which was introduced in SP3.0.
As of April 14, 2011, SolidWorks Enterprise PDM 2011 SP3.1 is available to correct SPR 601234. To find out more, please review the PDF file attached to Knowledge Base Solution S-054758.
3. Do SolidWorks 2011 SP3 and earlier versions support Internet Explorer 9?
No. Due to the timing of the Microsoft Internet Explorer 9 (IE9) release, we have not tested SolidWorks 2011 SP3 or earlier versions with this latest version of Internet Explorer. Refer to the SolidWorks User Forum posting on this topic for additional information.
4. Is SolidWorks tested and certified for Windows® 7 SP 1 (Service Pack 1)?
Windows 7 SP1 was recently released by Microsoft®. Due to an unfortunate timing coincidence, we were not able to officially qualify Windows 7 SP1 for use with SolidWorks 2011 SP03, which is due to be released soon.
If you’re using SolidWorks 2011 SP03 or earlier, please test Windows 7 SP1 in a safe environment (network, PDM, add-ins, graphics cards/drivers, anti-virus, etc.) before deploying it to production or mission critical systems.
5. SPR 576065 (SolidWorks Simulation 2011): The Load and Fixture symbol preview doesn't work when the SolidWorks window is on the second screen (monitor) of a dual-screen set.
If the global option in the SolidWorks View menu (View à Simulation Symbols) is enabled, but you still do not see all the Simulation symbols in the graphics area, it is most likely due to this issue. Try moving the SolidWorks window to the primary monitor to see the symbols. Unfortunately, there are no workarounds other than keeping the SolidWorks window within the primary monitor.
New Knowledge Base articles
1. What are the implications of using configurations on file size and performance?
There are productivity gains to be realized using configurations and consequently having fewer files to manage, but they can increase the file size of parts and assemblies.
To find out more, please go to S-053700
2. The normal Microsoft Excel® zoom controls are unavailable while editing a Design Table in the SolidWorks® graphics area. Is there a workaround to adjust the zoom level?
The zoom level of the Design Table can be altered by editing the table in a new Excel window, adjusting the zoom to the desired level, and then exiting the table.
To find out more, please go to S-053370
3. How can the default font size used for Microsoft Excel® tables in SolidWorks be changed?
This is controlled by Microsoft Excel.
In Microsoft Excel 2007:
Open Excel Options, then select the Popular tab on the left. You can change the default font in the center of this window.
In Microsoft Excel 2003:
In the Tools menu, click Options. On the General tab, select the required font and size.
Please also see S-053370 for information about how to change the zoom level.
To find out more, please go to S-053372
4. What does the asterisk '*' next to a file name in the SolidWorks title bar signify?
This indicates that a change has been made to the file since it was opened.
When this is shown the user should save the file before closing it to avoid losing any changes.
To find out more, please go to S-054829
Thanks for reading this month’s SolidWorks Support News. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. You can also visit the SolidWorks website to learn more about SolidWorks Subscription Service.
The SolidWorks Support Team