This month’s edition of  SolidWorks Support Monthly FAQ covers a few of the most common questions and issues handled by the support team over the past month,  as well as recent updates to the SolidWorks Knowledge Base.


Top questions and issues

1.    S-053943: Inserting excel OLE objects does not work (either nothing happens or displays icon) in SolidWorks 2010 or SolidWorks 2011 64-bit on a Windows 7 64 bit operating system when Office 2010 32bit (not 64-bit) is installed.


Microsoft has released hotfix 983396 to correct this issue. A 32-bit OLE object may be displayed as an icon instead of the actual object when you insert it into a 64-bit process on a 64-bit version of Windows 7 or Windows Server 2008 R2. To find out more, please go to


2.     S-052387: Why is the Windows® 7 x64 operating system recommended for SolidWorks 2010 and 2011 according to system requirements?


- Windows 7 x64 is a true 64-bit implementation (Windows XP was originally introduced as a 32-bit operating system)

- Microsoft® removed a crucial threading lock, which allows up to a (approximately) 30% increase in performance on some hardware

- You'll see 20% - 30% improved battery life on laptops with Windows 7

- Windows 7 is smarter about memory handling, and paging is more efficient

- SolidWorks development work is done on Windows 7

- XP is no longer supported by Microsoft


Between Vista and Windows 7, Windows 7 has a smaller memory footprint, and has improved graphics resource handling with multiple windows. Both of these improvements have a positive impact on SolidWorks. To find out more, click here.




New Knowledge Base articles


1.      S-053984: What can cause the warning “The file is checked out on another computer” to show when trying to get a file in a SolidWorks Enterprise PDM file vault view, leaving the option to get the file grayed out and unchecked/disabled?

When a file is checked out in a file vault view, the database will store information about which user, client computer, and file vault view that file is checked out in. When performing a get operation on a file, the file will be matched against this checkout information in the database to ensure that the file is not checked out in the current local vault view. This verification is done to avoiding overwriting the version of the file that is currently checked out and under editing by another user.


A common cause for this warning is when an image containing a file vault view is used to set up multiple PCs. In this scenario, every PC created from the image will have the same local view ID causing the get operation to be disabled for all files checked out to other users with the same local vault view ID.


The workaround in this case is to remove and recreate all local views that have the same vault view ID.  It is not recommended to remove a file vault view if there are files checked out in that particular view. To correctly remove a vault view, you should right-click the file vault root folder and select “Delete file vault view.” A check will be made to ensure that no files are checked out in that view before the removal is allowed.


To further diagnose the problem and verify why the check-out information is mismatched, you can use the PDMWorks Enterprise report file ShowCheckoutInfo.crp. The LockViewID is the column to focus on in this case.


To find out more, please click here.



2.      S-053710: What pre-load value should be entered for 1/2 or 1/4 symmetry bolts?


When defining symmetry bolts (either 1/2 or 1/4), the value of the pre-load entered in the bolt connector's definition should be divided respectively by 1/2 and 1/4. The current behavior of the program (in version 2011 SP1.0) is that the pre-load for the symmetry bolt is taken as-is, and not divided by the factor of symmetry. Therefore, leaving the pre-load for the whole bolt is equivalent to doubling or quadrupling it for the symmetry bolt.


There is an enhancement request to change this behavior, and it is filed under SPR 472791 entitled "Bolts on 1/2 or 1/4 symmetry planes do not properly divide the bolting pre-load (torque) by 1/2 or by 1/4."


To find out more, please click here.




Thanks for reading this month’s SolidWorks Support Monthly FAQ. If you need additional help with these issues or any others, please contact your SolidWorks Value Added Reseller. You can also visit the SolidWorks website to learn more about SolidWorks Subscription Service.